Lorenzo Buick GMC - Service Center

Worst post sale staff On July 1 I called the dealer to coordinate an appointment, I made several calls and nobody ever answered or returned my calls after leaving voice mes On July 1 I called the dealer to coordinate an appointment, I made several calls and nobody ever answered or returned my calls after leaving voice messages on multiple occasions explaining my situation, taking into account that the car is used by my wife who is 6 months pregnant, I was urgent to solve the situation, so I went to the dealer personally (having to lose time from my job) to request an appointment, after arriving there the person in charge in the service area tells me that the closest appointment available was July 8, more than a week later, I explained that with the current temperatures (averaging 90 F) I cannot allow my wife to be driving like this, the answer was the same, no car available and the next available appointment July 8, after stating that I did not agree with the solution they were proposing, he recommended that I can go to one of the other Buick or GMC dealers in the city so maybe they have more mechanics and cars available, when I ask for a reference in that dealer or if they could coordinate the appointment the answer received was Google it, that's the way they lose a customer about to renew their lease. More

Benny assisted me with my vehicle - he is quite knowledgeable and always went the extra mile to provide guidance and assistance. Thanks you Benny for a job well done. knowledgeable and always went the extra mile to provide guidance and assistance. Thanks you Benny for a job well done. More

The people were very professional. Freddie in service department was very professional I am very good. I was very satisfied. Mr. Freddy Gamboa was very professional and kept up with the service and timin department was very professional I am very good. I was very satisfied. Mr. Freddy Gamboa was very professional and kept up with the service and timing. More

So we got prequalified to save time. We found the car we wanted and once every thing was ready we went over to drive the car. When we drove it we could only go a certain place around the dealership. It wasn wanted and once every thing was ready we went over to drive the car. When we drove it we could only go a certain place around the dealership. It wasn’t enough to get up the speed to notice the vibration it had. They also were supposed to clean it and it was not. The windows in the rear would t work. We noticed this after the fact. I called and was told you bought a warranty, Grrrr. I live 2 hours from the dealer and he wanted me bring it back to them because he didn’t want to pay another dealer to fix it. The only plus was he gave me a courtesy vehicle. I went back to get my car and the windows still didn’t work. They had another piece and now it does work. It still vibrates a little but at this point I am just frustrated. The salesman Juan did a good god getting our application processed quickly but what he failed to tel us is the air compressor was bad and it was on order. . More

"Benny, my service advisor was awesome as always. Benny, es incredible, muy atento y amable, te garantiza el mejor servicio, te hace sentir comodo y es muy preocupado , su trato es muy professional. Benny, es incredible, muy atento y amable, te garantiza el mejor servicio, te hace sentir comodo y es muy preocupado , su trato es muy professional.Great Job. More

Bennie comes through again Had problems with out 2017 Enclave, they kept it long enough to figure out what was going on, thanks to Bennie. Was not an easy thing to find. Had problems with out 2017 Enclave, they kept it long enough to figure out what was going on, thanks to Bennie. Was not an easy thing to find. More

Benny, my service advisor was awesome as always. My appointment went smoothly and my vehicle was serviced promptly and professionally. Always a pleasure to deal with. appointment went smoothly and my vehicle was serviced promptly and professionally. Always a pleasure to deal with. More

I took my car to be fixed, they took 5 days and they didn’t fix the problem and in top of that, they charge $50 to the credit car and l didn’t use the Sun Pass. didn’t fix the problem and in top of that, they charge $50 to the credit car and l didn’t use the Sun Pass. More

Very efficient and clean environment. The cleaning of the car on the outside is great. They met all my demands without hesitation. Very attentive service car on the outside is great. They met all my demands without hesitation. Very attentive service More

El servicio fue bastante rapido, bien atentos. Le cambiaron el aceite y entregaron el auto limpio. Mike fue muy social y brindó una atención al cliente al nivel esperado cambiaron el aceite y entregaron el auto limpio. Mike fue muy social y brindó una atención al cliente al nivel esperado More