Lorenzo Buick GMC - Service Center

Good service and Great rep. High prices and sales tactics for service are not appreciated. High prices and sales tactics for service are not appreciated. More

Service department are the worst in miami. Had to take my truck over 4 times so they could figured out that the 3rd brake camara is not working. The first time I gave them the diagnostic myse Had to take my truck over 4 times so they could figured out that the 3rd brake camara is not working. The first time I gave them the diagnostic myself and they still not get it. I don’t think the tech is certified in GMC. They need to figure out their staff before servicing the customers with its unprofessional employees. Bianco Cruz is the Asst. service manager More

Excelente atencion, entendieron el tipo de negociación que queríamos hacer y actuaron en concordancia a eso. Estamos bien satisfechos. que queríamos hacer y actuaron en concordancia a eso. Estamos bien satisfechos. More

While on vacation with our 5th wheel camper my 2007 GMC 2500 went into limp mode. Lorenzo was great to get me in quickly. But then after 2 or 3 hours told me they could not diagnose my diesel engine that 2500 went into limp mode. Lorenzo was great to get me in quickly. But then after 2 or 3 hours told me they could not diagnose my diesel engine that day and to bring it back early the next day. When I did bring it back they said they were missing one tool but could still do the diagnosis. After another 3 hours I was told that they would not be able to diagnose my engine problem. I will also say that one of the service people there (not my actual service adviser who was very nice) tried to tell me I needed a major tune up for 100,000 miles and that the glow plugs affect how the engine runs. The manual lists no major tune up for 100,000 miles and the glow plugs help starting in cold weather. I ended up going to a local diesel shop who diagnosed my problem in less than a half hour. More

Our salesman (Ben) was very knowledgeable and curious, he provided all the information we needed to purchase the vehicle. provided all the information we needed to purchase the vehicle. More

Very professional and courteous service. All personnel from sales to finance made me feel very comfortable. All personnel from sales to finance made me feel very comfortable. More

I’m highly satisfied with Matt, my service advisor, who is very knowledgeable of the product, very professional, needless to mention his high degree of expertise and courtesy. Definitely, kudos to Matt!!! is very knowledgeable of the product, very professional, needless to mention his high degree of expertise and courtesy. Definitely, kudos to Matt!!! More

The service was amazing, everybody very helpful. I do not have any complaint about it. Thank you I do not have any complaint about it. Thank you More

I met with my service advisor/assistant manager Matthew this morning and he sat me down reviewed all of my options for my GMC canyon and was extremely helpful with getting the best service for my truck. He this morning and he sat me down reviewed all of my options for my GMC canyon and was extremely helpful with getting the best service for my truck. He went over the options and kept me aware that even though the miles are low TIME is also a major factor with the maintenance of my vehicle. And as always Lorenzo GMC has taken great care of my wife and myself which is why I bought 2 GMC canyons from them in the same year. Service is always quick and efficient, I pulled up at 7:30am and they got the ball rolling and my truck was being worked on within 20 minutes. Great company and people to work with. More

I sent my comments before and did NOT get ANY answer. NOT sense to send again NOT sense to send again More