Lorenzo Buick GMC - Service Center

The service man doesn't like to speak on phone only text and the last visit about 2 weeks ago they door dent my new truck. Very upsetting! and the last visit about 2 weeks ago they door dent my new truck. Very upsetting! More

I had to ask the service person why was my service taking so long. Then, I noticed the mechanic parked my car for a wash and my car was sitting there and I had to ask why wasn’t being washed. so long. Then, I noticed the mechanic parked my car for a wash and my car was sitting there and I had to ask why wasn’t being washed. More

Great experience, with the assistance of Mr. Henry Calero in a respectful and professional manner, and a fast and quality service. Thank you very much for a five star service. in a respectful and professional manner, and a fast and quality service. Thank you very much for a five star service. More

Great service, always friendly and willing to help, had no appointment, was taken care of right away and did not have to wait too long. no appointment, was taken care of right away and did not have to wait too long. More

Ray montero,was my sale man,can't complain about is his performance, I had a couple of issues and MR MONTERO went out of his way to fix the problems. I do recommend this Dealership,to anyone who's lookin performance, I had a couple of issues and MR MONTERO went out of his way to fix the problems. I do recommend this Dealership,to anyone who's looking for a car.new or used. Ask for Ray Montero he will be glad to help you. More

Resolved my concern where the sales agent promised to replace the speaker as a condition of the sale. After 4 months back & forth they repaired the speaker as promised replace the speaker as a condition of the sale. After 4 months back & forth they repaired the speaker as promised More

Horrible dealership . They had my vehicle for over a month for engine repairs and did not even fix it with the excuse that they only have one mechanic that works on engines and they don't have time to f month for engine repairs and did not even fix it with the excuse that they only have one mechanic that works on engines and they don't have time to fix it . Avoid this place ! More

Great service but could be faster. Waited two hours for an oil change and truck wash. Was told no warranty work can be looked at until Saturday, which bothers me but understand. an oil change and truck wash. Was told no warranty work can be looked at until Saturday, which bothers me but understand. More

Mike was very professional and detailed. He Treated me in a respectful manner. All staff were very cordial and respectful. Mike is an excellent employee in a respectful manner. All staff were very cordial and respectful. Mike is an excellent employee More

Terrible customer service. Didn't feel valued at all. Over a 7 hour wait and the rep came in to the waiting room once ... to tell me the $49.95 estimate was now $1500. I made an appointment for routine Over a 7 hour wait and the rep came in to the waiting room once ... to tell me the $49.95 estimate was now $1500. I made an appointment for routine maintenance and check on detailing. I had a low tire pressure alert on 1 tire, and 7 hours later I was paying for several pages of issues. The tech didn't go into detail on tires (what are my driving requirements, warranty, choices), the absolute need for any of the repairs, nor give a good estimate on time of completion. I drove in at 7.15am, waited 3 hours for any type of estimate, at 10.15am said within 2 hours work would be completed ... and I didn't get a final bill until 2.16pm. I drove away at 2.30pm. In this era of being valued as a customer, I certainly did not feel that way. I honestly felt like I was the customer with a potentially low service bill who "needed" to have a larger bill before leaving. I've never had that feeling before at Lorenzo GMC. Very disappointed. More