Lorenzo Buick GMC - Service Center

Great I love it I took all 4 automobiles our families and great time quick service in and out sweet customer service also nasty car wash they also did my sports car engine detailing awesome work guys thank y great time quick service in and out sweet customer service also nasty car wash they also did my sports car engine detailing awesome work guys thank you More

The best customer service ever provided in a dealership :)!. Geovanny Suarez kept me informed via text of all details as they were working on my car. Everyone in the service department, the mechanics, even :)!. Geovanny Suarez kept me informed via text of all details as they were working on my car. Everyone in the service department, the mechanics, even the person that wash the cars were very helpful and courteous. For this reason, I will always take my car to be serviced at Lorenzo Buick GMC. More

It took 2 1/2 months to repair an automatic transmission on a 2017 Yukon and it is still not correct. The service writer told me that they had only one technician that did both engine and transmission work. on a 2017 Yukon and it is still not correct. The service writer told me that they had only one technician that did both engine and transmission work. I asked why they just didn't replace the transmission and was told they only do what GMC will allow. There was no charge as it was considered drivetrain warranty work. More

Very courteous and fast service. Service representative provided me with information regarding the noise when I brake my car. Called me and explained everything. It was a pleasure to deal with him. provided me with information regarding the noise when I brake my car. Called me and explained everything. It was a pleasure to deal with him. More

Bad service , they do not clean the car and air filter, they charge for rotate the tires they did not did doit . and more things they charge for rotate the tires they did not did doit . and more things More

The service was completed in a quick and appropriate manner. I decided to stay and wait for vehicle and was able to wait in the customer lounge and have a cup of coffee. manner. I decided to stay and wait for vehicle and was able to wait in the customer lounge and have a cup of coffee. More

Un excelente servicio al cliente. Todos muy amable.Yohan Fernández nos ayudó mucho. Aunque un poco demorados en la parte de finanzas. Muchas gracias por todo. Fernández nos ayudó mucho. Aunque un poco demorados en la parte de finanzas. Muchas gracias por todo. More

The service advisor Michael Garcia was very helpful and friendly, he ask me if I want to have my car wash after the services have been completed. Thank you!! friendly, he ask me if I want to have my car wash after the services have been completed. Thank you!! More

Long wait time for oil change, customer service needs improvement, unprofessional ambiance, fluids appear to not have been checked or filled, no complimentary car wash improvement, unprofessional ambiance, fluids appear to not have been checked or filled, no complimentary car wash More

Lleve el carro a revisar por una luz de alarma encendida , estuve 5 horas , le borraron la luz de alarma y me dijeron que volviera en 2 dias que el problema era una valvula que tenian que pedirla, volvi a , estuve 5 horas , le borraron la luz de alarma y me dijeron que volviera en 2 dias que el problema era una valvula que tenian que pedirla, volvi a llevar el carro y supuestamemte le cambiaron una valvula y un inyector , a los 2 dias despues se volvio a encender la misma luz de alarma , lo lleve a otro dealer y asunto resuelto , cuidado con esas personas . More