Lorenzo Buick GMC - Service Center

Went in for a coolant leak, got returned the car and it still leaks coolant. Don’t understand what was fixed but the issue was not resolved. I took a trip to Orlando with my family and currently have to re still leaks coolant. Don’t understand what was fixed but the issue was not resolved. I took a trip to Orlando with my family and currently have to refil the coolant myself seeing I have no other option. Hopefully I make It back with no issues but if my engine overheats they’re major issues More

The costumer service and attention was fast and careful , very professional and good waiting time, the service was excellent. very professional and good waiting time, the service was excellent. More

Lorenzo Buick GMC has good customer service and Ovi was a good service advisor. Very friendly. good service advisor. Very friendly. More

They were not precise when giving me the information about the belts of my car that were blocked due to an accident, first they told me that the belts had no problems, and that it only had to be unlocke about the belts of my car that were blocked due to an accident, first they told me that the belts had no problems, and that it only had to be unlocked with the computer, I took two original belts in case they had to put it, when they tell me that my car was ready, they inform me that they made a mistake in the information and they had to use the belts, nobody likes impressions, they would have called me in advance and told me, it is normal for something to happen so and the high price I had to pay. More

I was able to have my battery checked out. This test indicated that I needed a replacement. My service advisor Obdiel Ortiz provided excellent service. This test indicated that I needed a replacement. My service advisor Obdiel Ortiz provided excellent service. More

excellent service, I hope my car does not fail. good experience and easy access to their facilities good experience and easy access to their facilities More

I had to take my new car of 3 months to the dealer because some module was broken and the car was unable to drive. Once my car was diagnosed, they did not keep me informed as to the progress of my ca because some module was broken and the car was unable to drive. Once my car was diagnosed, they did not keep me informed as to the progress of my car's service. The piece that my car needed was on back order and I understand that, it's not their fault but they should've keep the client informed. I had to constantly call to recieve updates on my car which was at the dealer for 25 days. Also they do not provide a loaner car for service, even if the service takes longer than 25 days. When I went to pick up the car they had scratched and dented the passenger door and scratched and chiped the paint in the front bumper. Service agent did not even know this had happened to my car. They did not handle this issue appropriately in my opinion, they wanted me to call their dent guy and keep traveling back and forth to the dealer to get this resolved. They needed to keep my car and get this fixed. Once they fixed the dent they wanted me to go back another day to fix the paint but I had to tell them no and made them keep the car until it was fixed. I dont understand why they wanted me to keep wasting time, gas and miles driving back and forth for a mistake they did. They never once apologized for damaging my car and were not understanding to my concerns. To complete my experience they didnt even do a good job fixing the paint in the front bumber. In my opinion the customer service at this dealer is lacking from the receptionist to the service agent. More

I had my car serviced for several issues. It was at the dealership for 11 days. Upon driving my car, I noticed that the same AC problem was recurring. I called the service department tech th It was at the dealership for 11 days. Upon driving my car, I noticed that the same AC problem was recurring. I called the service department tech that took care of me and left him several messages. I'm still waiting for a call back. I guess I'll just have to go in person as I can't get the person that took care of me return my four messages. More

Service was awesome and was well over what I expected, I don't usually write reviews but they really went above and beyond. don't usually write reviews but they really went above and beyond. More

My complaint is that that no one returns phone calls, I left numerous messages for a call back on the status of my car and no one returned my calls. I called 3 days in a row. It took 5 days to replace my b left numerous messages for a call back on the status of my car and no one returned my calls. I called 3 days in a row. It took 5 days to replace my battery, way too long for this kind of service. More