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1,144 Reviews of Lorenzo Buick GMC - Service Center
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Verified Customer
January 13, 2023
Hello, I had a bad experience buying a car there, the car caused something that could not drive more than 80 miles and I needed to remove those restrictions. I go to the dealer and the person who served me w caused something that could not drive more than 80 miles and I needed to remove those restrictions. I go to the dealer and the person who served me was very rude and said that I had to leave the car for four days your car that I had bought there two days ago I had a bad experience in buying a car and the truth is I do not recommend it to any family friend or acquaintance More
by yerandibg
Employees Worked With
Mirka
January 13, 2023
Terrible, Terrible, TERRIBLE experience. We will never go back or even attempt to ever tell anyone to use this service center. Explain to us how a service advisor communicates? Becaus We will never go back or even attempt to ever tell anyone to use this service center. Explain to us how a service advisor communicates? Because ours was non-existent. He tells you to either call or text him and then goes RADIO SILENT. ONLY way to get him is to call his manager for updates. Vehicle was left there for almost 1 month and no call, no text, no communication unless we harassed him to ask about our vehicle status. Almost like we were bothering him for what he gets paid to do. COMMUNICATE! So after almost 1 month, and after we harassed him about getting a loaner vehicle, for which NONE was offered ever, the vehicle seemed to be almost ready. Then the call came to pickup the vehicle and guess what... guess... We pick up the vehicle and it's not completely done. It's still leaking oil ALL OVER THE PLACE. They then try to state that it is left over residue and that they need to power wash it. Shouldn't they have done that before we arrived? Either way, this was and has been the worst experience that I've ever encountered. Hopefully it's over, but we are not sure, because we really don't know if the vehicle was truly fixed correctly. Maybe GMC will provide a brand new vehicle if the engine blows up. How about that GMC? You ready to give us a brand new vehicle? More
by K&C
Employees Worked With
Gabriel don't know his last name (because he never gave it)
January 11, 2023
Just want to let you know I’m not happy about the service process. I made an appointment for Monday 10am only to be told when I arrived that it’s a three hour wait. So I had to reschedule for the next day be process. I made an appointment for Monday 10am only to be told when I arrived that it’s a three hour wait. So I had to reschedule for the next day because I could not wait that long and it was still an appointment issue because again it took almost three hours to have an oil change done to my vehicle. I’ll most likely be looking into other options in the future to have my vehicle serviced. More
by Joe66
Employees Worked With
Service
January 07, 2023
We took our car in for a recall and wanted an oil change and tire rotation because we were going on a trip driving. While driving our oil change light came on which means that neither of those services were and tire rotation because we were going on a trip driving. While driving our oil change light came on which means that neither of those services were done and we specifically asked if they had been done and they told us yes but didn’t charge us anything which should have let us know there that the services were never done. More
by tweetyanr
Employees Worked With
Don’t remember his name
