Lorenzo Buick GMC - Service Center

The service is not good. I will never go back for service bad experience. No good I will never go back for service bad experience. No good More

I drove in from Vermont and needed to take my vehicle in for recall. First-rate experience all the way - especially for a first-thing Monday. Great service manager and staff up-front, plus an excellent tech for recall. First-rate experience all the way - especially for a first-thing Monday. Great service manager and staff up-front, plus an excellent tech - who cured the problem. My vehicle was returned ahead of time in good form. Most pleased and fun to deal with fine humans! More

The service was outstanding, very professional everybody over there specially Antonio that was exceptionally professional and knowledgeable. over there specially Antonio that was exceptionally professional and knowledgeable. More

I took the car because it has some electronic issue, they received it and told me they will call me at the other day to verify it, they didn’t call me and took 2 days to tell me there was a big problem, and received it and told me they will call me at the other day to verify it, they didn’t call me and took 2 days to tell me there was a big problem, and at the other day they called me to tell me it was nothing but some fusibles. And I could pick it up. I was 3 days using Uber because of a minor issue, and I have an extended warranty. My previous car was a $ 20.000 Mercedes, I had an issue like this and they gave me a car so I could move on my own until the diagnosis. More

Service visit reaaaaally ,bad why? 1-Tire change two TPMS broken find out when I get home ,no body tell me nothing about ,installed two different than the factory ones(no charge thank 1-Tire change two TPMS broken find out when I get home ,no body tell me nothing about ,installed two different than the factory ones(no charge thanks god)now I have two different sensors on my tires. 2-Alignment not done they told me if we got an accident or something because they can’t make the machine work so 0 alignment too. 3-Truck with grease every were running boards floor mats ,hand marks on doors ,trunk etc….. 4-Left the truck at 7:30am and picked up at 4:30pm not enough people at service department we have been told ,also no body call to let me know the truck was ready, and also has to go to work in UberI . 4-Hopefully we got the oil change right!! In general no more Lorenzo Buick and GMC for my service needs or anything else, Thanks. More

Deben hacer entender a la GMC que si un cliente No consume, en un año, las millas estipuladas para el unico mantenimiento gratis que dan No es justo que se le vensan el credito y te lo cobren, eso me consume, en un año, las millas estipuladas para el unico mantenimiento gratis que dan No es justo que se le vensan el credito y te lo cobren, eso me disgusto mucho porque fui si pensar que tendria que pagar elPrimer mantenimiento de mi carro con 6995 millas recorridas. Este es el tercer carro que servicio en ese Daeler y la demora en esta ocasion fue demasiado, teniendo reservacion para las 9:00 am, sali pasadas las 12 del medio dia. More

This is where I purchased the car, and everyone at Lorenzo was charming and friendly to talk with and made my purchase very easy. The person who took me to my job remembered me and knew actively wher Lorenzo was charming and friendly to talk with and made my purchase very easy. The person who took me to my job remembered me and knew actively where I worked. That made me feel so special. More

Customer service was very poor. My car stayed in service department for more than a month because of a delayed part. I can understand that, but there was never a call back to provid My car stayed in service department for more than a month because of a delayed part. I can understand that, but there was never a call back to provide me with an update on the status on my car even after leaving messages requesting a call back . I had to go in person and visit the dealership 2 times just to get updates. I recommend better training for the service advisor Gabriel that never took the time to follow up to let me know how my car was doing. Before I took delivery of my car I found a few scratches on the passenger side back door panel that were not there before. Very disappointed! More

The worst costumer service. they always give you excuses. They never answer the phone They take forever to fix your car. they always give you excuses. They never answer the phone They take forever to fix your car. More

Hicieron un buen servicio el señor que me atendió fue muy amable y me atendió con rapidez muchas gracias amable y me atendió con rapidez muchas gracias More