Lorenzo Buick GMC - Service Center

bought a car at the dealer knowing that I had a problem and it was not easy for them to fix it and they knew it, they are liars and the service is horrible and it was not easy for them to fix it and they knew it, they are liars and the service is horrible More

There are no words to describe the incompetence and poor service of this dealer. I bought a 2020 suburban from them in August and before October the car had a damaged engine. When I went looking for a sol service of this dealer. I bought a 2020 suburban from them in August and before October the car had a damaged engine. When I went looking for a solution, the sales manager's mistreatment was horrible, totally indifferent to the problem and not at all willing to accept that they sold me a broken car. Thanks to the fact that I put a guarantee on it, I am going to get it repaired because on their part not even a car to wait during the process in which I would be without my car. December arrived and I took the car to their workshop and after months of bad times and countless lack of response on their part as of today I had to go back to pick it up because they hadn't even touched it. In short, I continue with a broken car, with an engine that does not work. car that was sold to me in that condition. neither the dealer nor the workshop, nor his cars, nothing of them works. Bad service, bad attention More

Spent almost 2 weeks trying to reach service advisor. Finally reached him and now have to wait 30 days for appt. Service at Lorenzo sucks Finally reached him and now have to wait 30 days for appt. Service at Lorenzo sucks More

Great service, very happy with the professional experience provided by Adrian Hernandez, I would highly recommend dealer to anyone. experience provided by Adrian Hernandez, I would highly recommend dealer to anyone. More

I was given an appointment for 9 am. Arrived at8:45 and told that I had to wait 3 hours. Had to go to a doctor’s appointment at noon and come back for the service afterwards Arrived at8:45 and told that I had to wait 3 hours. Had to go to a doctor’s appointment at noon and come back for the service afterwards More

Muy mal servicio al cliente, grosera la señora de la caja, en servicio no te pueden revisar nada solo cambiar aceite, y con mala actitud. El precio es diferente al que te envian en el email y en el cupo caja, en servicio no te pueden revisar nada solo cambiar aceite, y con mala actitud. El precio es diferente al que te envian en el email y en el cupon. More

ELIESER was really helpful finding the best deals and mostly what I really needed in an affordable price. I recommend him 100%! mostly what I really needed in an affordable price. I recommend him 100%! More

The team was very attentive and professional. They took the time to explain the purchasing and leasing options. Overall happy with the experience. They took the time to explain the purchasing and leasing options. Overall happy with the experience. More

Excellent service by Obi, Gabriel and Ricardo . Complete and every enjoyable . Always very very good Complete and every enjoyable . Always very very good More

Un trabajo poco ético mal servicio al cliente y hacen todo por que firmes y después no quieren cumplir lo acordado todo por que firmes y después no quieren cumplir lo acordado More