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Lorenzo Buick GMC - Service Center

Miami, FL

4.1
1,154 Reviews
Call Service Center (305) 537-7177

1,155 Reviews of Lorenzo Buick GMC - Service Center

Sort by
October 04, 2024

Great experience Matthew, my service advisor, was excellent! I was able to get my vehicle in and out quickly. More

by AMONTESDEOCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew service advisor
Report | Print
Oct 04, 2024 -

Lorenzo Buick GMC responded

Appreciate the kind words. We're glad our team at Lorenzo Buick GMC left a good impression. Take care and see you next time!

October 04, 2024

They try to sell you a car at all costs. Never believe when they say the car was an old woman's More

by Felipe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Oct 05, 2024 -

Lorenzo Buick GMC responded

Hello Felipe, Your feedback is very important to us, as customer satisfaction is our top priority. I would like to speak with you and learn more about your experience with our Sales Team. Please send me an email with your contact information so we may discuss this in greater detail. Best regards, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

September 30, 2024

excellent service, very professional and quality, friendly and respectful treatment, I am very satisfied with your service More

by administrator3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Sep 30, 2024 -

Lorenzo Buick GMC responded

Lorenzo Buick GMC appreciates your feedback and is glad to hear about your satisfaction with our service. Wish you well.

September 30, 2024

Hi it was a very good honest and profesional service from Mathew!!! Thank you so much. More

by MATUS33126@ GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
Report | Print
Oct 01, 2024 -

Lorenzo Buick GMC responded

Lorenzo Buick GMC really appreciates your feedback. Thank you for trusting our team with your service.

September 24, 2024

I went to change my engine starter and magically I almost had to rebuilt my entire engine, very suspicious but normal in South Florida.... very disappointing, now I have really big repair debt to pay back to More

by Gerry R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew
Report | Print
Sep 26, 2024 -

Lorenzo Buick GMC responded

Hello Gerry, Your feedback is very important to us and I would like the chance to speak with you about your experience with us regarding the condition of your vehicle engine and the cost associated with repair. If you would kindly email me your preferred contact information at your earliest convenience, it would be greatly appreciated. Sincerely, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

Oct 07, 2024 -

Gerry R responded

Hello Jim, My disappointment is mainly from the amount of unrelated issues that magically appeared which created an unexpected financial burden. I have been leasing and buying cars all my life and I have never seen something like it. This is a GMC Yukon 5.3L we are talking about, known for been a tough and reliable due to their shared parts and component with Sierras and Silverado platform not to mention their favored by governmental agencies to perform the toughest job. This is not a Chrysler or VW we are talking about. We went from an Engine Starter to Engine Head Gasket replacement. Is really hard to believe the story sold by your dealer that "Cars do break down" with no further details on how one part lead to the other one to break.

September 20, 2024

Great experience! Mathew was so helpful and kind! Definitely will book my next maintenance appointment with him again More

by gonzalezdaniela3131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
Report | Print
Sep 23, 2024 -

Lorenzo Buick GMC responded

Thank you for sharing your great experience with our team. Lorenzo Buick GMC looks forward to serving you again soon.

September 20, 2024

Very nice customer service and very good service thank you so much I will recommend this place to friends and family More

by terymekh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mat
Report | Print
Sep 23, 2024 -

Lorenzo Buick GMC responded

Thank you for recommending Lorenzo Buick GMC. We appreciate it and hope all continues to go well.

September 18, 2024

Lorenzo Buick dealership is proactive in keeping my Buick properly maintained and the advisors are cordial and professional. More

by KCO1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember
Report | Print
Sep 21, 2024 -

Lorenzo Buick GMC responded

Glad to hear you had a positive experience with Lorenzo Buick GMC. We appreciate your feedback!

September 17, 2024

Muy malo el servicio. No me gusto la atencion al cliente. Mo estoy satisfecho con la compañia More

by avendanojader@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Sep 20, 2024 -

Lorenzo Buick GMC responded

Hello, Thank you for sharing your feedback with us. I would like to speak with you and learn more about your recent experience with our Service Team. Please send me an email with your contact information so we may discuss this in greater detail. Best regards, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

September 16, 2024

In the Mate maintenance area, I can say that Mr. Scott, Head of the department and Mr. Matheu, Mechanical supervisor, are excelled people and very responsible. More

by Rolando Delgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott, Matheu
Report | Print
Sep 20, 2024 -

Lorenzo Buick GMC responded

Glad to hear you had a positive experience with our team at Lorenzo Buick GMC in the maintenance area. Thank you for your review!

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