1,207 Reviews of Lorenzo Buick GMC - Service Center
Geovanny was great. He was polite and had great customer service skills. Will go back for more service when needed. I have recommended the service department to my friends. The kids area and adult reading a service skills. Will go back for more service when needed. I have recommended the service department to my friends. The kids area and adult reading area were great. More
Benito is an excellent service person,very honest very helpful and knowledgeable,he took care of my needs very fast and also answer all my questions, next service time I would definitively wait for Benito helpful and knowledgeable,he took care of my needs very fast and also answer all my questions, next service time I would definitively wait for Benito , hope that GMC Doral appreaciated a hard working men as Benito More
Words can never describe how peaceful and at ease I feel every time I bring in my car to service with Benito aka Benny and Carlos Rodriguez they are both an awesome team who work great and always put custom every time I bring in my car to service with Benito aka Benny and Carlos Rodriguez they are both an awesome team who work great and always put customers first! I love them and they both get an A+ for customer service excellence!! I enjoy bringing in my car for service, everything is done in a timely manner and always receive top of the line care and service. When speaking out in public about Doral Buick GMC all I can think of is about Benito and Carlos they are truly to me the ones who bring out the best out of that Doral Buick GMC. More
Bought in my 2008 Toyota that I purchased last Saturday, 1/11/14 to have 2 items checked, the brakes and the airbag warning light. With the assistance of Mr. Alvarez and Mr Rodriguez, they fit me in even th 1/11/14 to have 2 items checked, the brakes and the airbag warning light. With the assistance of Mr. Alvarez and Mr Rodriguez, they fit me in even though they were very busy with their appointments. They were able to resolve my brake issue and had me schedule another appointment to see their tech specialist for the airbag issue. Their professionalism and willingness to make the extra effort have left me with a very positive view of their facility. More
My first experience with Doral GMC, was exceptional. Benny Perera is such a beautiful person in helping customers and making you feel so comfortable. Benny is a great asset to your organization. My veh Benny Perera is such a beautiful person in helping customers and making you feel so comfortable. Benny is a great asset to your organization. My vehicle was serviced in a timely manner, with the upmost respect and satisfaction. I will return and I will also recommend Doral GMC to others. Thank You!!! Lorraine Goulbourne More
Called at 2:00 to bring my car in for service, he offered to do this at 4:00 and get me out in one hour as I had a business dinner that night. Ready for me when I arrived, did the work, washed the car, got m to do this at 4:00 and get me out in one hour as I had a business dinner that night. Ready for me when I arrived, did the work, washed the car, got me out in time for my schedule. Nice job! More
I have come to this dealer for service since last year and I have been receiving my service for my car with Benny Perera. I can not believe the level of service that I always receive.He truly nows how to and I have been receiving my service for my car with Benny Perera. I can not believe the level of service that I always receive.He truly nows how to give good customer service I would not be coming to this service center if he was not my service advisor. Benny not only has given me good service over the phone but also in person. He is a true asset to your dealership. I only wish there were more people like Benny. More
I gave the rating because Mr.Perera was a excellent advisor and problem solver. He found the issue with the vehicle and handled tghe situation flawlessly. I would recommend Mr.Perera to any customer wi advisor and problem solver. He found the issue with the vehicle and handled tghe situation flawlessly. I would recommend Mr.Perera to any customer with a Buick/GMC. Thank you, More
The DORAL BUICK GMC service center had always been very friendly and helpful in the past but on October 10th 2013 when I went there to get an oil change, a tire rotation, and a vehicle diagnostic; the serv friendly and helpful in the past but on October 10th 2013 when I went there to get an oil change, a tire rotation, and a vehicle diagnostic; the service provided was terrible. First of all, it took them almost 4 HOURS to do such a simple job when I had even previously booked an appointment. Secondly, I told them not to wash my car because I had recently washed it the day before and also because their car wash service is awful, and when they were finally done with the car, they returned it to me with oil and grease stains on the chrome handles, doors pillars, and roof rack ( Roof racks ??? Seriously ). Lastly, the rear bumper of my enclave was SCRATCHED, and I did not get a chance to tell the service manager because I was already 20 minutes late to work and had to leave right away thanks to the slowest service I've ever experienced at ANY dealership. Think about your options twice and do NOT take your car to this place for service if you really love it. I still can't believe they scratched my back bumper. More