Lorenzo Buick GMC - Service Center

Service Department Review I bought my Cadillac Escalade from Doral Buick GMC about a year ago and since then the dealership was sold to new owners. And I actually knew the ori I bought my Cadillac Escalade from Doral Buick GMC about a year ago and since then the dealership was sold to new owners. And I actually knew the original owner of the dealership. So when I called the Service Dept I wasn't sure if the same great service I was used to before would still be there. But I was happy to find out that Carlos (who is the Service Dept Mgr) was still working there. So I asked him if my headlight was covered under my warranty, I really wasn't expecting it to be covered BUT Carlos found out my warranty covered most of the cost, about 60%!!! I was so relieved because a new headlight for a Escalade can cost @ $1300! I couldn't come in to have the headlight replaced till almost 3 weeks after they told me, but that was my fault not theirs. But I went in today and I was even late for my service appointment but they took care of me right away and they replaced my headlight in less then an hour! I was really surprised! They were able to switch it out and have me on my way a lot faster then I expected! Carlos was not in today, but Geovanny assisted me today and he did a great job! Thank you again Carlos & Geovanny from Doral Buick GMC!! More

Awesome Customer Service. Benny was very friendly and informative and was constantly checking on me to ensure me the car was being worked on. Even checked to see if my car had Benny was very friendly and informative and was constantly checking on me to ensure me the car was being worked on. Even checked to see if my car had a recall on it and it did and told me he ordered that parts for me More

For service on my 2012 Red Buick Enclave Geovanny Suarez, the man who serviced my car was exceptional! As soon as I arrived, he was ready for me, had my car loaner ready, and attended me qui Geovanny Suarez, the man who serviced my car was exceptional! As soon as I arrived, he was ready for me, had my car loaner ready, and attended me quickly. I didn't have to wait for a long time. Geovanny was very friendly, professional, and very serviceable, and hospitable. I was extremely pleased, and I was ready to leave in a short time because he had everything prepared for me. For me this meant a lot, since I was pressed for time. Thank you Geovanny!! Lourdes Garrido Metcalfe/Zady Garrido More

Wonderfull Service It was a great overall experience. I was told that the vehicle was going to be ready in 30 min and that was exactly what it took. Geovanny was very pr It was a great overall experience. I was told that the vehicle was going to be ready in 30 min and that was exactly what it took. Geovanny was very professional all the time and in general everybody in the Dealer show to be very friendly. Good Job!! More

Service agent Benny Perada the service agent made it a great experience from the first time I call on the phone ,he was professional,friendly and kept us posted on Benny Perada the service agent made it a great experience from the first time I call on the phone ,he was professional,friendly and kept us posted on the repairs he should be commended for his work .Manny Perez More

Excellent Service! I went in for an oil change without an appointment and Benny immediately took care of me. He got me in and out super quick, took a complete look at th I went in for an oil change without an appointment and Benny immediately took care of me. He got me in and out super quick, took a complete look at the car to make sure it didn't need any other services and made my experience very easy. I would definitely recommend him and this dealership. Benny is super friendly! More

Great Service The entire service department at Doral Buick was excellent. They quickly diagnosed what needed to be done and took care of it. I highly recommend the The entire service department at Doral Buick was excellent. They quickly diagnosed what needed to be done and took care of it. I highly recommend them for your service need. More

Grateful Geovanny Suarez has gone above and beyond to help me with the services needed on my vehicle. Thankful, that he was able to politely accommodate me aro Geovanny Suarez has gone above and beyond to help me with the services needed on my vehicle. Thankful, that he was able to politely accommodate me around my schedule. More

Doral Buick Carlos Rodriguez and Benny are the best at everything they do!! Love them and their excellent service! They are always so great and fast with servicin Carlos Rodriguez and Benny are the best at everything they do!! Love them and their excellent service! They are always so great and fast with servicing my car. Thank you. More