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1,113 Reviews of Lorenzo Buick GMC - Service Center
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April 11, 2015
Benny Comes Through Again! Woke up to a dead battery last Thursday and remembering that I had an upcoming service due to my car, I called Benny to see if I can take care of ever Woke up to a dead battery last Thursday and remembering that I had an upcoming service due to my car, I called Benny to see if I can take care of everything figuring that I would get the car back the next day. Despite the fact that he had a service bay full of cars that day, Benny made sure that my car was serviced properly, the battery was replaced and they even washed and vacuumed the car! The short story is, that even though I could not get out of work in time to pick up the car before the dealership closed, Benny volunteered to remain at the dealership long past closing to wait for me to come by and pick it up. This type of services unheard of these days, and is the main reason why I've been dealing with this dealership for the past 13 years. The car buying experiences pleasant enough, but it only lasts for a few hours on the day that you come to buy or lease your car. The long-standing relationship with the service department especially the advisors, in my opinion is the real backbone of any dealership as these are the people you will be dealing with consistently throughout the life of your lease or ownership experience. In my opinion, Benny makes this experience so pleasant, streamlined, and efficient, that I am finding more and more reasons each day to lease another car from Doral Buick once my lease is up next year despite considering models from other companies. The reason is simple: I prefer to drive a GMC or Buick rather than a Cadillac or Lincoln simply because Benny Perera's got my back! Thanks Benny, your're awesome buddy! More
by fmm95
Employees Worked With
Benito Perera
Helpful April 10, 2015
Excellent costumer service by tyler Tyler was exceptional today. He even walked me to the waiting area and helped my 4 months old baby and I to accommodate while we waited for the car t Tyler was exceptional today. He even walked me to the waiting area and helped my 4 months old baby and I to accommodate while we waited for the car to be serviced. I would recommend this dealer and tyler to my family and friends. More
by Carito
April 01, 2015
EXCEEDED MY EXPECTATIONS! BENNY WAS AMAZING!!! HAD COME DUE TO MY TAG BEING STOLEN AND ONE OF MY SENSORS DAMAGED, BENNY HELPED IMMEDIATELY, WHICH HELPED WITH THE STRESSFUL DAY BENNY WAS AMAZING!!! HAD COME DUE TO MY TAG BEING STOLEN AND ONE OF MY SENSORS DAMAGED, BENNY HELPED IMMEDIATELY, WHICH HELPED WITH THE STRESSFUL DAY THAT I HAD JUST EXPERIECED AND TURNED IT INTO A PLEASANT AND FAST HELP IN FIXING THE ISSUES ON MY BUICK VERANO! WOULD DEFINETLY RECOMMEND THIS DEALER AND BENNY IS THE BEST! SO WHEN YOU ARE IN THE SERVICE AREA NEXT TIME MAKE SURE TO ASK FOR HIM! More
by Charvet74
Employees Worked With
Benito Perera
March 18, 2015
Met and Exceeded Expectation (Customer Service) We have been loyal owners of Buick vehicles for many years and have dealt with Buick dealerships all over Miami and I must say that when it comes to s We have been loyal owners of Buick vehicles for many years and have dealt with Buick dealerships all over Miami and I must say that when it comes to servicing your car you definitely have to go to Doral Buick and ask for Benny (Benito) Perera. I am always busy and never have time to write a review or feedback, but this guy deserves a review. He is a very professional individual with great customer services skills (hard to find nowadays). Benny met and exceeded my expectations when I visited Doral Buick; therefore, I recommend you ask for him when you take your car for service at Doral Buick. More
by Jesus
Employees Worked With
Benito Perera
March 06, 2015
Benny at service is the best! I purchased my vehicle at Doral Buick. So far I am so happy I purchased my GMC Acadia. I have taken my vehicle for maintenance several times at Doral I purchased my vehicle at Doral Buick. So far I am so happy I purchased my GMC Acadia. I have taken my vehicle for maintenance several times at Doral Buick and Benny has taken care of me each time. Benny is the best customer service personnel I've had the pleasure of dealing with. He has great spirit and wants to make sure he makes you feel like you are not just a number. Someone should clone Benny and put him at every dealership. Thanks Benny for all the help, understanding, and attention. More
by Luis
Employees Worked With
Benito Perera
March 05, 2015
The usual Great experience with Benny Perera Been taking my truck to get serviced with Benny for about 6 years.hands down best service has been with him. He always takes the time to explain what Been taking my truck to get serviced with Benny for about 6 years.hands down best service has been with him. He always takes the time to explain what was needs to be done and trust him with my truck anytime. Thanks. Benny. Alex Fernandez More
by Bg10
Employees Worked With
Benito Perera
March 04, 2015
Benny Perera the best of the best He has an excellent customer service,he was very nice and explained everything very clearly,he is aware of every detail, I quickly handed the car and He has an excellent customer service,he was very nice and explained everything very clearly,he is aware of every detail, I quickly handed the car and he had the patience to explain everything that had the car, definitely that every time my car has a problem i will go to the Doral Buick GMC for the great and kindly Benny, that is very important when working with the public, the client if treated well always returns. More
by Dayana
Employees Worked With
Benito Perera
February 22, 2015
Benny was great Excellent customer experience with Benny Perara. I will definitely come back to Doral GMC because of Benny. He was polite, fast and explained everyth Excellent customer experience with Benny Perara. I will definitely come back to Doral GMC because of Benny. He was polite, fast and explained everything clearly. More
by maxmani
Employees Worked With
Benito Perera
February 14, 2015
Great service person My service person was Benny Perera and he is the best service person we have seen in a long time. I wish all the service personnel were like him: frie My service person was Benny Perera and he is the best service person we have seen in a long time. I wish all the service personnel were like him: friendly, honest and fast. Keep him around for a long time! More
by Ceciln
Employees Worked With
Benito Perera
February 11, 2015
Service experience 2/5/15 - Had service done on my vehicle. The whole experience was excellent. Benny, my service representative is excellent also. He's very courteou 2/5/15 - Had service done on my vehicle. The whole experience was excellent. Benny, my service representative is excellent also. He's very courteous, efficient, informative and totally committed to ensuring my experience and service were satisfactorily. I was completely satisfied with the experience. Will recommend. More
by EAA
Employees Worked With
Benito Perera
