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Lorenzo Buick GMC - Service Center

Miami, FL

4.1
1,207 Reviews

1,207 Reviews of Lorenzo Buick GMC - Service Center

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January 02, 2025

Excellent customer service and very professional sales person that attended me Elieser Acosta. Five star More

by elddysvalses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliser Acosta
Jan 03, 2025 -

Lorenzo Buick GMC responded

It's great to hear you had a positive experience at Lorenzo Buick GMC. We appreciate your kind words about our team.

January 02, 2025

One of the best dealers that I recommend throwing for over four I buy my truck More

by ALAVARDOLESTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : One of the best cells his name is george
Jan 03, 2025 -

Lorenzo Buick GMC responded

Lorenzo Buick GMC thanks you for your kind words. Enjoy your truck!

January 01, 2025

No one call me to give a status of my car. Left several messages to call me and no one call back More

by fperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Mangano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Lorenzo Buick GMC responded

Hello, Thank you for bringing this to my attention. I would like to speak with you about the level of communication you received from our Service Team. Please send me an email with your contact information so we may discuss this further. Sincerely, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

December 28, 2024

Worst dealer I have ever stepped into , Terrible service and customer service , I will never use them again for anything More

by bernsprk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott , Adam’s Lopez
Dec 29, 2024 -

Lorenzo Buick GMC responded

Hello, Your feedback is very important to us here. I would like the chance to speak with you about your recent experience with our Service Department regarding the level of customer service that you encountered. If you would kindly email me with your preferred contact information at a time that works best for you, it would be greatly appreciated. Thank you, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

December 26, 2024

The services was fast and efficient. The advisor was very gently and professional. Only thing that was not good, and it was that the air engine filter is not available at this moment More

by JMARTINEZ69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Dec 27, 2024 -

Lorenzo Buick GMC responded

We're glad you found our service fast and efficient. We appreciate your feedback on the air engine filter being out of stock and we'll work to improve this. Thanks for choosing Lorenzo Buick GMC.

December 24, 2024

Yo estoy muy contenta con los servicios de. mecánico y más con los servicios de Matheus We will be again your clients More

by AMOREGINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matheus
Dec 25, 2024 -

Lorenzo Buick GMC responded

Gracias por tus palabras. Nos alegra que los servicios de mecánico hayan sido de tu agrado. Hasta la próxima en Lorenzo Buick GMC.

December 24, 2024

Excellent services and very good communication with customers, I always leave the dealer very pleased. More

by elaynegutierrez54321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcel Gutierrez
Dec 25, 2024 -

Lorenzo Buick GMC responded

Lorenzo Buick GMC appreciates your feedback and is glad to hear you’re pleased with our services.

December 23, 2024

I purchased a vehicle from this dealer in October of 2024 within a couple of days my camera stopped working my blow horn which is a safety feature that you must have was not working so I contacted the dealer More

by mesfinbehailu4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Mangano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Lorenzo Buick GMC responded

Hello, Your feedback is important to us. I would like to discuss your recent experience with our Sales Team regarding the functionality of your newly purchased vehicle's backup camera and the level of customer service you have received. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

December 22, 2024

Well explained and accurate with the time need it to complete the service. need it for my car More

by HENRY.TORRES0916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
Dec 22, 2024 -

Lorenzo Buick GMC responded

Thank you for sharing your experience with Lorenzo Buick GMC. We're glad it was clear and accurate for you.

December 22, 2024

La atención es buena yo tengo una gmc sierra 2024 y e tenido algunos problemas con ella cada ves que llego al dyler la persona de servicio me dice que hay que dejar el carro pero que no tiene carro para More

by LAUNICK01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Lorenzo Buick GMC responded

Gracias por tus comentarios. Si deseas podemos mejorar algunos puntos, te invito a contactarnos directamente en Lorenzo Buick GMC. Que tengas un buen día.

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