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1,169 Reviews of Lorenzo Buick GMC - Service Center
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November 19, 2024
Worst service and cero customer service. Poor communication with customers. Never going back to this dealer and never will recommend to no other. Poor communication with customers. Never going back to this dealer and never will recommend to no other. More
by EKALAQUA
Verified CustomerEmployees Worked With
November 19, 2024
Had my vehicle for over a week and could not find the issue I brought it in for. As soon as I picked it up and drove away from the lot the issue happened. I will be bringing it back . issue I brought it in for. As soon as I picked it up and drove away from the lot the issue happened. I will be bringing it back . More
by Sweethavoc1
Employees Worked With
Matthew - Service Manager
November 17, 2024
After five months of leasing my truck, I had to bring it in because it wouldn't start. The first issue I encountered was that they did not have a replacement vehicle for me while mine was being serviced, wh in because it wouldn't start. The first issue I encountered was that they did not have a replacement vehicle for me while mine was being serviced, which is a standard practice at other dealerships. They estimated that the diagnostic would take two to four days, with the repair time depending on the findings. When I went to pick up my truck, I was dismayed to find it in a dirty condition, with bird droppings and black oil stains present. They had not bothered to clean the oil spots. I would not recommend this dealership to anyone, and I will not be returning, even for the free maintenance offered when I leased my truck. This decision also extends to the Acadia my wife bought on the same day. More
by WIWI37
Employees Worked With
November 17, 2024
Pésimo servicio, me iban a cobrar demasiado por algo sencillo que tenia el carro, y en la factura ponen dinero de mas que si no te das cuenta y lo dices hubiera terminado pagando de mas sencillo que tenia el carro, y en la factura ponen dinero de mas que si no te das cuenta y lo dices hubiera terminado pagando de mas More
by JC
Employees Worked With
Juan
November 16, 2024
Agent representative at Service zDpt Matthew Luettjen was so nice, very professional and informes me that my car was in very good condición. I give it to Matthew a Five Stars in quality of Service. so nice, very professional and informes me that my car was in very good condición. I give it to Matthew a Five Stars in quality of Service. More
by myleneotero
Employees Worked With
Matthew
November 16, 2024
Service was a bit busy but got me in and out same day appretiate all the help from Matthew. Thanks appretiate all the help from Matthew. Thanks More
by Bigmac1003
Employees Worked With
November 14, 2024
I’m very disappointed with the service/repair of my vehicle My vehicle was there for 2mos for simple repairs and was not kept in formed The day that I went to pick up my vehicle there was other things vehicle My vehicle was there for 2mos for simple repairs and was not kept in formed The day that I went to pick up my vehicle there was other things wrong that was working just fine when I dropped off my vehicle Also my vehicle had gas in my vehicle, but when I picked it up it was on empty and I was told that they couldn’t assist me with that and that the Shells gas station was around the corner which my vehicle cut off at the light/corner of Chilies restaurant because of no gas I purchased that vehicle from there and has always took it there for service and repairs and never had any problems before No I just fill that the service is Very Very Poor More
by mscoolvanilla
November 13, 2024
With a $1,300 service charge for maintenance , you would think they would atleast include a complimentary Carwash atleast . Also full service but they couldn’t blow compressed air on my air filter to clean think they would atleast include a complimentary Carwash atleast . Also full service but they couldn’t blow compressed air on my air filter to clean it up a little frm the ovious bugs it had . I Took care of it myself as usual , car dealerships aren’t nothing like they used to be . No one cares , anymore . More
by FLFIGUEROA247
Employees Worked With
Na
