Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Lorenzo Buick GMC

Miami, FL

Overview
Employees
Reviews
Vehicles
4.3
2,591 Reviews
~New & GM Certified Used Cars! ~Special Finance Department for troubled credit. ~Authorized Saturn, Hummer, Chevy and Pontiac Repair Facility. We service ALL vehicles! ~Free pick up and drop off from the airport! ~State of the art facility with WiFi, kids playroom, couches and chairs, ice-cream, etc.! ~Service department open on Saturdays! ~Test drive a car in the comfort of your own neighborhood...we will bring the car to you! ~No hassle price quotes! ~Free Carfax provided on every used car! Stop by and see why our customers say that at Doral Buick GMC, "Car buying is made simple."
Contact Dealership
View Awards

8447 NW 12th St

Miami, FL

33126

Directions

By Type

Showing 2,591 reviews

September 24, 2024

I went to change my engine starter and magically I almost had to rebuilt my entire engine, very suspicious but normal in South Florida.... very disappointing, now I have really big repair debt to pay back to More

by Gerry R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew
Report | Print
Sep 26, 2024 -

Lorenzo Buick GMC responded

Hello Gerry, Your feedback is very important to us and I would like the chance to speak with you about your experience with us regarding the condition of your vehicle engine and the cost associated with repair. If you would kindly email me your preferred contact information at your earliest convenience, it would be greatly appreciated. Sincerely, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

Oct 07, 2024 -

Gerry R responded

Hello Jim, My disappointment is mainly from the amount of unrelated issues that magically appeared which created an unexpected financial burden. I have been leasing and buying cars all my life and I have never seen something like it. This is a GMC Yukon 5.3L we are talking about, known for been a tough and reliable due to their shared parts and component with Sierras and Silverado platform not to mention their favored by governmental agencies to perform the toughest job. This is not a Chrysler or VW we are talking about. We went from an Engine Starter to Engine Head Gasket replacement. Is really hard to believe the story sold by your dealer that "Cars do break down" with no further details on how one part lead to the other one to break.

September 20, 2024

Great experience! Mathew was so helpful and kind! Definitely will book my next maintenance appointment with him again More

by gonzalezdaniela3131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
Report | Print
Sep 23, 2024 -

Lorenzo Buick GMC responded

Thank you for sharing your great experience with our team. Lorenzo Buick GMC looks forward to serving you again soon.

September 20, 2024

Very nice customer service and very good service thank you so much I will recommend this place to friends and family More

by terymekh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mat
Report | Print
Sep 23, 2024 -

Lorenzo Buick GMC responded

Thank you for recommending Lorenzo Buick GMC. We appreciate it and hope all continues to go well.

September 18, 2024

Lorenzo Buick dealership is proactive in keeping my Buick properly maintained and the advisors are cordial and professional. More

by KCO1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember
Report | Print
Sep 21, 2024 -

Lorenzo Buick GMC responded

Glad to hear you had a positive experience with Lorenzo Buick GMC. We appreciate your feedback!

September 17, 2024

Muy malo el servicio. No me gusto la atencion al cliente. Mo estoy satisfecho con la compañia More

by avendanojader@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Sep 20, 2024 -

Lorenzo Buick GMC responded

Hello, Thank you for sharing your feedback with us. I would like to speak with you and learn more about your recent experience with our Service Team. Please send me an email with your contact information so we may discuss this in greater detail. Best regards, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

September 16, 2024

In the Mate maintenance area, I can say that Mr. Scott, Head of the department and Mr. Matheu, Mechanical supervisor, are excelled people and very responsible. More

by Rolando Delgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott, Matheu
Report | Print
Sep 20, 2024 -

Lorenzo Buick GMC responded

Glad to hear you had a positive experience with our team at Lorenzo Buick GMC in the maintenance area. Thank you for your review!

September 14, 2024

This dealership offers a great service in all departments I tried, the customer service is excellent. I highly recommend it. More

by PICANESRP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mat in service DPT
Report | Print
Sep 19, 2024 -

Lorenzo Buick GMC responded

We greatly appreciate your recommendation and are glad to hear you enjoyed our customer service. Thank you from everyone at Lorenzo Buick GMC.

September 14, 2024

It was my first experience in Lorenzo Buick and I felt very comfortable with the employees and the attention that I received. Thank you ☺️ More

by MILIFOPPIANI31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emilio
Report | Print
Sep 19, 2024 -

Lorenzo Buick GMC responded

Thank you for the great review. We're pleased to hear you felt comfortable with our team at Lorenzo Buick GMC.

September 11, 2024

great service great advisor amazing turnaround time got my car back in couple hours and they took care of recall More

by MELIZEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
advisor
Report | Print
Sep 18, 2024 -

Lorenzo Buick GMC responded

Thanks for your review and kind words about our service at Lorenzo Buick GMC. We're happy everything went smoothly with your car's recall.

September 11, 2024

they had a great selection of vehicles compared to another dealer I visited. The sales person that assisted me Elieser Acosta was very helpful throughout the entire process. More

by alberto14
Service Communication
Recommend Dealer
No
Employees Worked With
Elieser Acosta was the sales person I worked with.
Report | Print
Sep 18, 2024 -

Lorenzo Buick GMC responded

Thank you for sharing your positive experience with Lorenzo Buick GMC. We're glad our team could assist you and that you found our vehicle selection extensive. For any additional questions, feel free to reach out.

1
...
7
8
9
...
260