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Lorenzo Buick GMC

Miami, FL

Overview
Employees
Reviews
Vehicles
4.3
2,591 Reviews
~New & GM Certified Used Cars! ~Special Finance Department for troubled credit. ~Authorized Saturn, Hummer, Chevy and Pontiac Repair Facility. We service ALL vehicles! ~Free pick up and drop off from the airport! ~State of the art facility with WiFi, kids playroom, couches and chairs, ice-cream, etc.! ~Service department open on Saturdays! ~Test drive a car in the comfort of your own neighborhood...we will bring the car to you! ~No hassle price quotes! ~Free Carfax provided on every used car! Stop by and see why our customers say that at Doral Buick GMC, "Car buying is made simple."
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8447 NW 12th St

Miami, FL

33126

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Showing 2,591 reviews

October 26, 2024

Three and a half hours for an oil change on a non-busy day. When I dropped off the car at the dealership, I was told it would only take one hour—or two hours if I wanted a car wash. I mentioned I wouldn More

by massco34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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Oct 28, 2024 -

Lorenzo Buick GMC responded

Hello, Your feedback is taken very seriously here and we would like the chance to speak with you about your recent experience with our Service Team regarding the wait time involved with an oil change. If you would kindly email me your preferred contact information at your earliest convenience, it would be greatly appreciated. Thank you, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

October 24, 2024

Great service, extremely helpful and patient. Emilio took his time in showing me all the cars I wanted to see and answered all the questions I had! More

by dulcegonzalez07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emilio
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Oct 25, 2024 -

Lorenzo Buick GMC responded

Lorenzo Buick GMC appreciates your thoughtful feedback. Happy to hear our team could assist with all your inquiries.

October 20, 2024

Excellent service and customer attention. Friendly and courteous. Will have my car serviced at dealer. More

by 2017 Mercedes Benz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Oct 20, 2024 -

Lorenzo Buick GMC responded

Thank you for trusting Lorenzo Buick GMC with your car service. We appreciate your kind words about our team’s attention to detail.

October 19, 2024

Everyone here is first class! Thank you for a smooth transition. Jim, Josh and Rojer are the best in the business! More

by TT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim, Josh, Rojer
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Oct 20, 2024 -

Lorenzo Buick GMC responded

We're so pleased you had a smooth transition with our team at Lorenzo Buick GMC. Thanks for sharing your experience and recognizing their efforts. It's great to know we're providing first-class service.

October 18, 2024

The person who helped me was very professional from the beginning and was very professional, very happy with the service. More

by YARUMCB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Luetjen
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Oct 19, 2024 -

Lorenzo Buick GMC responded

Lorenzo Buick GMC is glad to hear about your satisfaction with our team. We appreciate your support.

October 16, 2024

For the second time ask to check for the AC connector plug electrical during service, advisor told me that will required leaving the car for a few days , ask for a loaner and they told me there were no l More

by VALLEJOMX1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The dealer administration on service department
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Oct 16, 2024 -

Lorenzo Buick GMC responded

Hello, We take your feedback very seriously here and would like the opportunity to speak with you about your experience with our Service Department regarding the availability of a loaner vehicle, a car wash, and the subsequent wait time that you have encountered. If you would kindly provide me with your best contact information at your earliest convenience, it would be greatly appreciated. Thank you, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

October 13, 2024

Joshua y Eliezer, The best. I received very good attention at the dealer. They are very good More

by deybcesarlucas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua and Eliezer
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Oct 13, 2024 -

Lorenzo Buick GMC responded

Lorenzo Buick GMC appreciates your kind words. We're happy you received excellent attention from our team.

October 12, 2024

The service and dealer experience were amazing. When I came pick up the vehicle it had been washed, waxed and well cared for. I would return to this dealer again. More

by zachary.hay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh
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Oct 13, 2024 -

Lorenzo Buick GMC responded

Lorenzo Buick GMC appreciates your detailed feedback. Our team is glad you enjoyed the service and vehicle presentation; we look forward to more visits.

October 10, 2024

All service was excellent Likewise the coffee and cokies were nice The service was fast More

by AREYNA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adan Ray Lopez
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Oct 10, 2024 -

Lorenzo Buick GMC responded

Thank you for sharing your positive experience at Lorenzo Buick GMC. We're glad to know our team took great care of you, and that you appreciated the coffee and cookies. Stop by anytime!

October 09, 2024

All the service provided was great, since the walk in at the showroom the the documentation/delivery. More

by FELIPESOUZA
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Hernandez
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Oct 10, 2024 -

Lorenzo Buick GMC responded

Thank you for the kind words about Lorenzo Buick GMC. We're glad to hear everything went well.

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