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Lorenzo Buick GMC

Miami, FL

Overview
Employees
Reviews
Vehicles
4.3
2,591 Reviews
~New & GM Certified Used Cars! ~Special Finance Department for troubled credit. ~Authorized Saturn, Hummer, Chevy and Pontiac Repair Facility. We service ALL vehicles! ~Free pick up and drop off from the airport! ~State of the art facility with WiFi, kids playroom, couches and chairs, ice-cream, etc.! ~Service department open on Saturdays! ~Test drive a car in the comfort of your own neighborhood...we will bring the car to you! ~No hassle price quotes! ~Free Carfax provided on every used car! Stop by and see why our customers say that at Doral Buick GMC, "Car buying is made simple."
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8447 NW 12th St

Miami, FL

33126

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January 17, 2012

I live Key West Florida I found a car on the dealer web site nice car good price. Called and made appointment for2 days later to drive the 6 hour trip to buy the car. While me and my wife was making the More

by Michael1209
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric the GM
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Feb 03, 2012 -

Lorenzo Buick GMC responded

Dear Michael, Our dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. As we discussed on the phone, it was a misunderstanding between our receptionist and the salesman as to the vehicle selling the night before you arrived. As you remember, we promised to get you the exact same vehicle at the same price. However, it was out of our control that you could not get approved by any of our banks. We also apologize that we could not accept the $100 gas offer in return for you not posting this negetive review. It is just not the way we do business. We strive in earning customers for life; and are sorry that we have fallen short this time. For your next purchase we can offer free delivery for your inconvenience. Thanks again for the opportunity.

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