Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lorenzo Buick GMC
Miami, FL
2,587 Reviews
~New & GM Certified Used Cars!
~Special Finance Department for troubled credit.
~Authorized Saturn, Hummer, Chevy and Pontiac Repair Facility. We service ALL vehicles!
~Free pick up and drop off from the airport!
~State of the art facility with WiFi, kids playroom, couches and chairs, ice-cream, etc.!
~Service department open on Saturdays!
~Test drive a car in the comfort of your own neighborhood...we will bring the car to you!
~No hassle price quotes!
~Free Carfax provided on every used car!
Stop by and see why our customers say that at Doral Buick GMC, "Car buying is made simple."
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 AM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,587 reviews
November 19, 2024
Worst service and cero customer service. Poor communication with customers. Never going back to this dealer and never will recommend to no other. Poor communication with customers. Never going back to this dealer and never will recommend to no other. More
by EKALAQUA
Verified CustomerEmployees Worked With
November 19, 2024
Had my vehicle for over a week and could not find the issue I brought it in for. As soon as I picked it up and drove away from the lot the issue happened. I will be bringing it back . issue I brought it in for. As soon as I picked it up and drove away from the lot the issue happened. I will be bringing it back . More
by Sweethavoc1
Employees Worked With
Matthew - Service Manager
November 17, 2024
After five months of leasing my truck, I had to bring it in because it wouldn't start. The first issue I encountered was that they did not have a replacement vehicle for me while mine was being serviced, wh in because it wouldn't start. The first issue I encountered was that they did not have a replacement vehicle for me while mine was being serviced, which is a standard practice at other dealerships. They estimated that the diagnostic would take two to four days, with the repair time depending on the findings. When I went to pick up my truck, I was dismayed to find it in a dirty condition, with bird droppings and black oil stains present. They had not bothered to clean the oil spots. I would not recommend this dealership to anyone, and I will not be returning, even for the free maintenance offered when I leased my truck. This decision also extends to the Acadia my wife bought on the same day. More
by WIWI37
Employees Worked With
November 17, 2024
Pésimo servicio, me iban a cobrar demasiado por algo sencillo que tenia el carro, y en la factura ponen dinero de mas que si no te das cuenta y lo dices hubiera terminado pagando de mas sencillo que tenia el carro, y en la factura ponen dinero de mas que si no te das cuenta y lo dices hubiera terminado pagando de mas More
by JC
Employees Worked With
Juan
November 16, 2024
Agent representative at Service zDpt Matthew Luettjen was so nice, very professional and informes me that my car was in very good condición. I give it to Matthew a Five Stars in quality of Service. so nice, very professional and informes me that my car was in very good condición. I give it to Matthew a Five Stars in quality of Service. More
by myleneotero
Employees Worked With
Matthew
November 16, 2024
They ripped me off terrible deal 44000 for a29000 thousand dollars car at8 percent finance instead of a 4.5 percent 72 months plus 6600 dollars down payment and more abusive thousand dollars car at8 percent finance instead of a 4.5 percent 72 months plus 6600 dollars down payment and more abusive More
by prietorafael64
Employees Worked With
November 16, 2024
Service was a bit busy but got me in and out same day appretiate all the help from Matthew. Thanks appretiate all the help from Matthew. Thanks More
by Bigmac1003
Employees Worked With
November 15, 2024
The dealer environment was very comfortable, Carlos Valino was our salesman, his patience and professionalism made the difference. We got our car. Thank you for everything Valino was our salesman, his patience and professionalism made the difference. We got our car. Thank you for everything More
by danayhernandez
November 14, 2024
I’m very disappointed with the service/repair of my vehicle My vehicle was there for 2mos for simple repairs and was not kept in formed The day that I went to pick up my vehicle there was other things vehicle My vehicle was there for 2mos for simple repairs and was not kept in formed The day that I went to pick up my vehicle there was other things wrong that was working just fine when I dropped off my vehicle Also my vehicle had gas in my vehicle, but when I picked it up it was on empty and I was told that they couldn’t assist me with that and that the Shells gas station was around the corner which my vehicle cut off at the light/corner of Chilies restaurant because of no gas I purchased that vehicle from there and has always took it there for service and repairs and never had any problems before No I just fill that the service is Very Very Poor More
by mscoolvanilla
