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Lorenzo Buick GMC

Miami, FL

Overview
Employees
Reviews
Vehicles
4.4
2,811 Reviews
~New & GM Certified Used Cars! ~Special Finance Department for troubled credit. ~Authorized Saturn, Hummer, Chevy and Pontiac Repair Facility. We service ALL vehicles! ~Free pick up and drop off from the airport! ~State of the art facility with WiFi, kids playroom, couches and chairs, ice-cream, etc.! ~Service department open on Saturdays! ~Test drive a car in the comfort of your own neighborhood...we will bring the car to you! ~No hassle price quotes! ~Free Carfax provided on every used car! Stop by and see why our customers say that at Doral Buick GMC, "Car buying is made simple."
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8447 NW 12th St

Miami, FL

33126

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Showing 2,811 reviews

December 22, 2024

Well explained and accurate with the time need it to complete the service. need it for my car More

by HENRY.TORRES0916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
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Dec 22, 2024 -

Lorenzo Buick GMC responded

Thank you for sharing your experience with Lorenzo Buick GMC. We're glad it was clear and accurate for you.

December 22, 2024

La atención es buena yo tengo una gmc sierra 2024 y e tenido algunos problemas con ella cada ves que llego al dyler la persona de servicio me dice que hay que dejar el carro pero que no tiene carro para More

by LAUNICK01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Lorenzo Buick GMC responded

Gracias por tus comentarios. Si deseas podemos mejorar algunos puntos, te invito a contactarnos directamente en Lorenzo Buick GMC. Que tengas un buen día.

December 21, 2024

Gracias Milka por siempre ayudarme en la compra de los carros de la familia y siempre estar pendiente,gracias se las recomiendo 100% ,todos son un gran equipo,desde los manager hasta el financista. More

by Malvarez1790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2024 -

Lorenzo Buick GMC responded

Agradecemos tus amables palabras sobre nuestro equipo en Lorenzo Buick GMC. Nos complace asistirle con las compras de la familia. Que tengas un excelente día.

December 20, 2024

El mejor servicio agradecido todo de lo mejor gracias de verdad siempre contaré con ustedes More

by leinol96
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Lorenzo Buick GMC responded

Gracias por sus amables palabras. En Lorenzo Buick GMC, estamos contentos de saber que usted cuenta con nosotros.

December 19, 2024

Excellent customer services and very professional the sales person Elieser Acosta. Faster and easy process, thanks More

by elddysvalses
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elieser Acosta
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Dec 20, 2024 -

Lorenzo Buick GMC responded

We appreciate your feedback on the service from our team at Lorenzo Buick GMC. It's great to hear you had a smooth experience. Thank you for choosing us.

December 19, 2024

I went for an oil change and my truck was there for more than 4 hours, I asked for a loaner and they told me they didn’t have any. The DEF for my Diesel truck wasn’t refilled neither. Never go there again. More

by CARLOSAREYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Mangano
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Lorenzo Buick GMC responded

Hello, Thank you for taking a moment to share your thoughts on your recent visit. Our top priority is delivering 100% satisfaction and I would appreciate the opportunity to discuss your feedback regarding a loaner vehicle, as well as the length of your recent visit with our Service Team for an oil change. Can you please email me with your preferred contact information? Best, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

December 19, 2024

Have an issue with my car that should be covered by warranty, but they have no courtesy cars available. So I have to keep driving the car with the issue. More

by FRICC005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Mangano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Lorenzo Buick GMC responded

Hello, Thank you for bringing this to my attention. Our Service Team prides itself on the high-quality standards that we maintain and I would appreciate the chance to address your feedback regarding a courtesy vehicle and your warranty. Can you please send your contact information to me? Sincerely, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

Dec 20, 2024 -

FRICC005 responded

I sent an email to you.

December 15, 2024

Excellent services, excellent and honest, very honest and clear, good communication l personally recommend .to everyone More

by ELIZABETHMULET3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Fernández
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Dec 16, 2024 -

Lorenzo Buick GMC responded

Thank you for recommending Lorenzo Buick GMC. We appreciate your feedback and look forward to serving more customers like you.

December 14, 2024

I would not recommend anyone ever use your service department . Your company had my car for two months and didn’t fix a thing. You billed my warranty company for services that were not performed. Your More

by MARCUSBENDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember check my maintenance records
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Dec 14, 2024 -

Lorenzo Buick GMC responded

Hello, Please know we take your feedback very seriously. I would like to speak with you about your experience with our Service Team regarding the time taken for services. At your earliest convenience, please send me an email with your best method of contact so we may discuss this further. Sincerely, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

December 14, 2024

Worst service. Car was kept for months each time, no updates provided. Car still having same issue More

by LORIVARMA11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unlnownn
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Dec 15, 2024 -

Lorenzo Buick GMC responded

Hello, Thank you for bringing this to our attention. I would like to speak with you about the time taken for repairs by our Service Team. Please send me an email with your contact information so we may discuss this in greater detail. Sincerely, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

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