Lorenzo Buick GMC

El servicio técnico es terrible, desde el día 1 hemos tenido inconvenientes con la calidad del servicio y eso que tenemos garantía full tenido inconvenientes con la calidad del servicio y eso que tenemos garantía full More

EXCELENTE SERVICIO QUE ME BRINDARON Y EL VENDEDOR FENOMENAL LA VERDAD QUE COMPRE EL CARRO POR TODAS LAS COSAS QUE ME EXPILCO Y LA ATENCION QUE ME DIO FENOMENAL LA VERDAD QUE COMPRE EL CARRO POR TODAS LAS COSAS QUE ME EXPILCO Y LA ATENCION QUE ME DIO More

The salesman was very polite, honest, knowledgeable, helpful. Always available to assist and lend a hand helpful. Always available to assist and lend a hand More

The car buying experience was quick and efficient. Carlos was very helpful, answered all my questions, and made the purchase process easy. Carlos was very helpful, answered all my questions, and made the purchase process easy. More

Excellent and courteous service! I would recommend doing business with this dealership. Thank you for a good experience. I would recommend doing business with this dealership. Thank you for a good experience. More

Sold me a car that’s shaky, made me pay for new tires 2 days after getting the car. All the ports don’t work for chargers. Aren’t being helpful with a loaner car whatsoever. days after getting the car. All the ports don’t work for chargers. Aren’t being helpful with a loaner car whatsoever. More

Wonderful service. Very Happy. Alejandro and his team are very professional and nice. It was quick and easy. Very Happy. Alejandro and his team are very professional and nice. It was quick and easy. More

No pressure very friendly I felt comfortable with the purchase every thing was explained to me purchase every thing was explained to me More

Everything was amazing especially our salesman he treated us with respect and was very helpful thank you us with respect and was very helpful thank you More

Overall, the dealership experience was satisfactory. This was the second car I've purchased, the first being around six years prior. Initially, the figures presented were ambiguous and unclear. It se This was the second car I've purchased, the first being around six years prior. Initially, the figures presented were ambiguous and unclear. It seemed like a tactic to inflate the numbers and then discount them, creating the illusion of a deal. They included all warranties for paint and additional services to increase the total. Despite knowing I was trading in a car with a transfer cost of only $82, they quoted $650. When I pointed out that I didn't require any warranties and that the tag transfer fee seemed excessive, they claimed it was an estimate. They adjusted these figures, giving the impression of negotiation and a favorable deal. I took the initiative to do my own calculations. It's crucial to be vigilant. Ensure they provide you with the actual costs and omit any unnecessary charges. Nonetheless, Salesman Yohan was not at fault; he was caught in the management's practices. He was very thorough, knowledgeable, and showed us cars that met our expectations. Ask for Yohan when you visit the dealership, but, management - not so much. Would I purchase a car from them again? Likely, yes, but with more caution. Ultimately, they claimed to have saved me $7,000, which was an exaggeration. It came down to eliminating unnecessary warranties and lowering the tag transfer cost from $650 to $82. Regarding my trade-in, I had a quote from CarMax, which they met, including taxes. Ensure you have a clear understanding of all the figures before meeting with a finance manager. Initially, the finance manager offered me a rate of 9.9%, but after negotiations, we settled on 3.99% due to my excellent credit score. I hope this helps others who will be in my situation. More