Lorenzo Buick GMC

Service my car at Lorenzo's' I can only say that Benny is simply the best; he is dedicated to giving you a 100% customer service satisfaction, and he does accomplish it every time I can only say that Benny is simply the best; he is dedicated to giving you a 100% customer service satisfaction, and he does accomplish it every time; this time was no exception. The service is excellent, on time, and reliable. I have had only the best experience each time I take my car to Lorenzo. Thank you so much!! :) More

POOR Service and VERY UNPLEASANT Adviser treatment. The salesman and dealer Manager offered very good customer service and assistance. However, the service department adviser that attended me was ver The salesman and dealer Manager offered very good customer service and assistance. However, the service department adviser that attended me was very unprofessional, vulgar and lacked courtesy. Very unwilling to assist and not too knowledgeable about the truck DEF question I asked. Finally, I ordered a bar light for the tailgate and it took four days to have it installed, first, the dealer received the wrong part and secondly, the truck was never fueled up with the DEF. the fuel was at half of the tank. In addition, the mechanic working on the light found that the trailer module was not working and the order this piece but forgot to re program the truck computer and the truck malfunctioned on the weekend. Thus, making me call Roadside Assistance to start the truck. Sunday I returned the truck to the dealer and Monday when I returned to ask for the truck, the same service adviser, told me that I have let the truck obstructing the service area. I park the truck there by instructions of the dealer Sales Manager. So, I am very unsatisfied with the repair shop service and particularly with the service adviser. More

My 2020 denali car was dented at the dealer.I showed My 2020 denali car was dented at the dealer. I showed them and they said they would fix it. I'm disappointed with the results, you can tell where th My 2020 denali car was dented at the dealer. I showed them and they said they would fix it. I'm disappointed with the results, you can tell where the repair was done, I can see the sanding strokes, just horrible!!! Very unprofessional. The service adviser (Alberto Reyes) Is a sarcastic dude. You tell him about a problem with the car and he will tell you is normal. I went on with that particular repair and the problem was fixed even thou he said it was normal. Such an idiot!! Mechanics will not take care your car at this place. Will never go back!! More

Very good. My service rep was amazing to deal with. Thank you for the amazing service and for answering my 101 questions. Looking forward to my next Gmc already you for the amazing service and for answering my 101 questions. Looking forward to my next Gmc already More

good and poor staff the sales agent was maybe distracted by events, but after i signed, he disappeared never to be seen or heard from again. some other staff members help the sales agent was maybe distracted by events, but after i signed, he disappeared never to be seen or heard from again. some other staff members helped after that. it took 2 days for the service dept. to get the truck ready, parts issues they said. the truck is very nice. much better than i expected. it's mostly my fault, but i didn't have a chance to remove personal items from the trade in truck. More

Amazing service and staff. I won’t go anywhere else for service on my vehicles! I no love your store and employees. Alberto is great service on my vehicles! I no love your store and employees. Alberto is great More

The guy receiving my car was super rude. Was a little bit more time that he told me but I understand that there are not enough people at work this time, however no one is supposed to be so rude with the clie more time that he told me but I understand that there are not enough people at work this time, however no one is supposed to be so rude with the clients. More

I went by Lorenzo Buick/GMC last week and it was very well represented by Yohan Fernandez our salesman, although we didn’t buy the car indefinitely we’ll be back for it... well represented by Yohan Fernandez our salesman, although we didn’t buy the car indefinitely we’ll be back for it... More

My experience with Bennie at the service center Bennie went above and beyond to provide great service sand make sure I left the dealer satisfied. I will definitely come back to Lorenzo Buick GMC. Bennie went above and beyond to provide great service sand make sure I left the dealer satisfied. I will definitely come back to Lorenzo Buick GMC. More

I really like the attention of the representative Benny is very pleasant respectful and professional, he knows how to deal with clients correctly.i love the dealer Biuck. is very pleasant respectful and professional, he knows how to deal with clients correctly.i love the dealer Biuck. More