Lorenzo Buick GMC

Great experience - as painless as possible. The fact I didn’t have to listen to a sales manager or finance manager was better. Reinaldo was start to finish representative didn’t have to listen to a sales manager or finance manager was better. Reinaldo was start to finish representative More

Best experience ever , dealer was very clean. Ricardo helped me and answered all my questions. I already recommended a friend to buy a car on this location helped me and answered all my questions. I already recommended a friend to buy a car on this location More

****BAIT AND SWITCH****Please take the time to read this ****BAIT AND SWITCH**** Please take the time to read this review before entering Lorenzo Buick & GMC in Doral, and Lorenzo Ford in Homestead. There i ****BAIT AND SWITCH**** Please take the time to read this review before entering Lorenzo Buick & GMC in Doral, and Lorenzo Ford in Homestead. There is a 3rd location I believe as well. Called due to a vehicle that was priced somewhat aggressively, I immediately verify the price and ask all of the standard questions, and the individual stated, multiple times, that the price was as advertised, no additional fees. I scheduled an appointment for 4pm. The dealership is approximately 1 hour from our house. Arrived about 3:45pm, notify them we are there. They close at 6pm. We were left waiting in the appropriate area for almost 30 minutes, at which point I asked if everything was OK. Receptionist stated yes, just that they were super busy. Ok, np, but I am a bit alarmed at this point. We waited another 15 minutes, which was frustrating before someone approached us. Since this car was just newly delivered, apparently there was some confusion as to which of the 3 dealerships the Lorenzo Family or group owns. Alarm bells are getting louder, and of course the car I enquired about is not at this lot. Of course. Obviously, they were hoping we'd ask about a different car. We didn't. We were about to head over to the other dealership, miraculously they found the keys. Also, we are in Florida, Doral, and they claim they didn't have a salesperson that speaks English. We ended up getting by, speaking with Alejandro. It's approaching 5pm, there are multiple cars blocking in the car we want to test ride. Since they are so busy I offer to help and get the inventory numbers to expedite the process. Of course they are having a difficult time locating the keys because the hand writing is terrible. Eventually we are able to test ride the vehicle. There were some minor issues, however we were ready to make an offer. We sit down and Alejandro says "I have som really bad news. I'm really sorry to have to tell you this..." and proceeds to tell me that according to the website I need to trade in a vehicle worth approximately xxxx. He continues to say "I don't even want to show you the out the door price." Of course I ask, besides being beyond furious, I'm genuinely curious. I tell him I didn't see that on the website, which he politely points out (on his computer). I check my phone again, I don't see it. I do see a warning regarding prices and how they aren't responsible for errors, etc. I still don't see where it supposedly says it. Regardless, I just wanted to share my experience with the community and perhaps enough people will notice and stop supporting business that use deceptive advertising practices. He sums up the deal, I tell him how terrible it is that his company does that, he emphatically agrees. I take out several thousand dollars in cash and show and tell him "We were ready to buy". We were too. So, in good conscience I cannot recommend doing business with any Lorenzo Dealership. More

Rápidos, amables ,cordiales y profesional Son muy Rápidos, amables ,cordiales y profesional Son muy profesionales en su trabajo Muy acogedor el lugar. Buena oferta. Rápidos cuando nos rec Rápidos, amables ,cordiales y profesional Son muy profesionales en su trabajo Muy acogedor el lugar. Buena oferta. Rápidos cuando nos reciben Muy limpio y organizado More

Excelente customer service . Very professional . Good prices . Beautiful cars. The sales person Antonio is very professional . The person for financial department is excellent person and very professiona prices . Beautiful cars. The sales person Antonio is very professional . The person for financial department is excellent person and very professional More

It was easy to find wonderful customer service good hot chocolate drink friendly people and give is what we love exceptional service i would recommend chocolate drink friendly people and give is what we love exceptional service i would recommend More

Very attentive staff and they completed the servicing in the time they said it would take. The waiting room was comfortable and the coffee was good. the time they said it would take. The waiting room was comfortable and the coffee was good. More

Henry was exceptional. He was very detailed about everything. Henry took the time to keep me informed about all details including future services. He was very courteous and considerate. Even explaine everything. Henry took the time to keep me informed about all details including future services. He was very courteous and considerate. Even explained about future services , prices and package options. He is excellent More

Had a recall issue, the customer service rep Michael took care of it and in a timely manner. Great customer service. Delivered repair as promised. Thank you care of it and in a timely manner. Great customer service. Delivered repair as promised. Thank you More

good service, excellente services. people are nice always make me happy. they always help me with my problems. i am very happy with them. tod always make me happy. they always help me with my problems. i am very happy with them. tod More