Lorenzo Buick GMC

Great service but could be faster. Waited two hours for an oil change and truck wash. Was told no warranty work can be looked at until Saturday, which bothers me but understand. an oil change and truck wash. Was told no warranty work can be looked at until Saturday, which bothers me but understand. More

Tienen ofertas engañosas en las redes sociales . Yo llame y me dijeron que fuera que me iban a dar un descuento especial en el dealer en persona y nunca lo hicieron. Compre el vehículo ya q a mi esposa le gu y me dijeron que fuera que me iban a dar un descuento especial en el dealer en persona y nunca lo hicieron. Compre el vehículo ya q a mi esposa le gusto el modelo y su color ya que yo ya había decidido irme de allí 😡😡😡 More

Mike was very professional and detailed. He Treated me in a respectful manner. All staff were very cordial and respectful. Mike is an excellent employee in a respectful manner. All staff were very cordial and respectful. Mike is an excellent employee More

Terrible experience. The sales person had no knowledge of the car he was trying to sell us. He insisted the Acadia I was buying had a third row which it did not. He insisted that the car did not come wit of the car he was trying to sell us. He insisted the Acadia I was buying had a third row which it did not. He insisted that the car did not come with Sirius which it did. He insisted the car had a jack included which it did not. Made me come into the dealership to then have to leave because car was not ready. More

Terrible customer service. Didn't feel valued at all. Over a 7 hour wait and the rep came in to the waiting room once ... to tell me the $49.95 estimate was now $1500. I made an appointment for routine Over a 7 hour wait and the rep came in to the waiting room once ... to tell me the $49.95 estimate was now $1500. I made an appointment for routine maintenance and check on detailing. I had a low tire pressure alert on 1 tire, and 7 hours later I was paying for several pages of issues. The tech didn't go into detail on tires (what are my driving requirements, warranty, choices), the absolute need for any of the repairs, nor give a good estimate on time of completion. I drove in at 7.15am, waited 3 hours for any type of estimate, at 10.15am said within 2 hours work would be completed ... and I didn't get a final bill until 2.16pm. I drove away at 2.30pm. In this era of being valued as a customer, I certainly did not feel that way. I honestly felt like I was the customer with a potentially low service bill who "needed" to have a larger bill before leaving. I've never had that feeling before at Lorenzo GMC. Very disappointed. More

Had to drive back to the dealer twice after purchasing. Exhausting purchasing process and I could never get a hold of the manager. I ended up having to call Buick headquarters. Exhausting purchasing process and I could never get a hold of the manager. I ended up having to call Buick headquarters. More

JUAN M. REGUEIRO was awesome, he cut right to the chase, gave me exactly what I want and put me in a newer car than I expected ! I highly recommend him ! Thank you LORENZO BUICK / GMC . gave me exactly what I want and put me in a newer car than I expected ! I highly recommend him ! Thank you LORENZO BUICK / GMC . More

Jorge Rodriguez was very nice. I was sold a car and never shown how to use it. It was as if all they wanted was the sale, not the future customer. Not good long term. shown how to use it. It was as if all they wanted was the sale, not the future customer. Not good long term. More

Satisfied with the service sales rep was excellent helpful and super kind, the process was fast and easy I recommend the dealer 100% extremely satisfied helpful and super kind, the process was fast and easy I recommend the dealer 100% extremely satisfied More

Estuve desde 9y40 de la mañana hasta las las 2 y 22 de la tarde para que me digan que es la trasmicion y no me ayudaron la tarde para que me digan que es la trasmicion y no me ayudaron More