Lorenzo Buick GMC

The saleswoman and the Finance were very good, but the car was not ready for sale, the brakes needed to be repaired and the headlights still need to be fixed car was not ready for sale, the brakes needed to be repaired and the headlights still need to be fixed More

Los mejores de Miami Lorenzo Buick gmc es un placer que Jonnathan y julio Fernández con Bobby Fuentes nuestro sales tremendo equipo los mejores Jonnathan y julio Fernández con Bobby Fuentes nuestro sales tremendo equipo los mejores More

I was there from 11AM-4:15PM, by appointment, for an oil change. I was told it would only take 2 hours so a loaner car wasn't necessary. At the 2 hours I checked and was told it would be another "7 minutes change. I was told it would only take 2 hours so a loaner car wasn't necessary. At the 2 hours I checked and was told it would be another "7 minutes or so". After 30 minutes I checked, and was told it would be ready shortly. When I tried to check again, the place was a ghost-town and I was starving. By 2:15 I was getting frantic as I had a grand-daughter to pick up by 3:30, 40 minutes away. I told them. Found Mike who tried to help me. He found my tech, Obi, who was sweet and tried to help me. By 3pm I was hysterical. Obi informed me that the oil filter wasn't at the dealership and they were trying to find one!! SAY WHAT?!?! I had to somehow, someway, find someone to get my 1stgrandchild. My 2nd grandchild need to be picked up by 4pm! They tried to finally found me loaner car....... it wouldn't come and wouldn't come and it wouldn't come. Come to find out, they were washing it for me. HOW CONSIDERATE. Forget that I had a crisis on my hands. The filter finally arrived and I was out by 4:15PM. Needless to say, I had to unearth someone else to pick up my 2nd grandchild. No one told me the truth about the status of my car and the lack of oil filter till about 3pm!!!! Unacceptable. Inhumane. Inconsiderate. If they'd only told me the truth at 11AM or before I even went there, I could have made arrangements. They probably didn't because they were short on loaner-cars. What I went through knowing I had 2 little children to pick up and couldn't, was absolutely inhumane. I will not set foot in this dealership again if I can help it and if this continues at the Williamson dealership I'm done with Buick. More

excelente atencion muchas gracias. Milka muy amable , servicial , super rapido y muy preocupada por todos los detalles. El financista Jesus muy bueno y mu profesional tambien. Gracias a todos servicial , super rapido y muy preocupada por todos los detalles. El financista Jesus muy bueno y mu profesional tambien. Gracias a todos More

It was the easiest dealership I have worked with. I was in and out in 2 hours. Alejandro Gaubeca was efficient but also made sure that everything was covered at the best price in town. I recommended anyone in and out in 2 hours. Alejandro Gaubeca was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see Alejandro. I highly recommend this dealership. More

Not was a good experience this time I had to wait for 2 hours for my car and I had appointment with the dealer t hours for my car and I had appointment with the dealer t More

Mike the service rep was great. When my truck came out without having the tire rotation done he went and did it himself even though it was not his fault. without having the tire rotation done he went and did it himself even though it was not his fault. More

Una maravillosa atención hacia el cliente me gusto mucho la forma en que ellos te valoran y te explican todo personalmente es la mejor la forma en que ellos te valoran y te explican todo personalmente es la mejor More

For your attention Friendly and disposition to customer service and resolve any situation that arises I liked the experience of the seller Thank you for you attention. service and resolve any situation that arises I liked the experience of the seller Thank you for you attention. More

It’s an excellent place if you are looking a perfect car for you. The prices are very good. The staff is amazing. They help you to be satisfied for you. The prices are very good. The staff is amazing. They help you to be satisfied More