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Lorenzo Buick GMC

Miami, FL

Overview
Employees
Reviews
Vehicles
4.3
2,581 Reviews
~New & GM Certified Used Cars! ~Special Finance Department for troubled credit. ~Authorized Saturn, Hummer, Chevy and Pontiac Repair Facility. We service ALL vehicles! ~Free pick up and drop off from the airport! ~State of the art facility with WiFi, kids playroom, couches and chairs, ice-cream, etc.! ~Service department open on Saturdays! ~Test drive a car in the comfort of your own neighborhood...we will bring the car to you! ~No hassle price quotes! ~Free Carfax provided on every used car! Stop by and see why our customers say that at Doral Buick GMC, "Car buying is made simple."
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8447 NW 12th St

Miami, FL

33126

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Showing 2,582 reviews

November 21, 2024

Milka was extremely helpful and very kind. She helped us find the perfect car for our family. More

by eliysergi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milka
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November 21, 2024

Me vendieron una camioneta gmc que hoy al cabo de un mes todavía tiene problemas de suspensión o algo que nadie ha determinado aún y ya comencé a pagarla. Pésima mi experiencia y cuando ose comunicarme con More

by yosvanym
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jim Mangano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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November 21, 2024

Lixa Is always available to answer your questions very pleased with their communication and attention More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lixaleth
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November 21, 2024

Very satisfying with the service and quality of the part that they use to do a maintained More

by elkisnunezusa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
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November 20, 2024

Very good attention and good tim on the seller grip, I will recommend to all my close friends More

by Mario.galban
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Lorenzo Buick GMC responded

We're so glad you had a wonderful experience at Lorenzo Buick GMC. Your recommendations mean the world to our team. Thank you for sharing your thoughts!

November 19, 2024

Worst service and cero customer service. Poor communication with customers. Never going back to this dealer and never will recommend to no other. More

by EKALAQUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Mangano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Lorenzo Buick GMC responded

Hello, Your feedback is very important to us here. I would like to discuss your recent experience with our Service Department regarding the level of customer service you received and the quality of communication you encountered. It would be greatly appreciated if you would kindly email your preferred contact information at a time that is most convenient for you. Best Regards, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

November 19, 2024

Had my vehicle for over a week and could not find the issue I brought it in for. As soon as I picked it up and drove away from the lot the issue happened. I will be bringing it back . More

by Sweethavoc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew - Service Manager
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Nov 21, 2024 -

Lorenzo Buick GMC responded

Hello, We take your feedback of utmost importance. I would like the chance to speak with you about your recent experience with our Service Department regarding the wait time for the diagnostics of your vehicle and the matter recurring. If you would kindly email me your best contact details at a time that works best for you. Thank you, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

November 17, 2024

After five months of leasing my truck, I had to bring it in because it wouldn't start. The first issue I encountered was that they did not have a replacement vehicle for me while mine was being serviced, wh More

by WIWI37
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Mangano
2.0
This rating includes all reviews, with more weight given to recent reviews.
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November 17, 2024

Pésimo servicio, me iban a cobrar demasiado por algo sencillo que tenia el carro, y en la factura ponen dinero de mas que si no te das cuenta y lo dices hubiera terminado pagando de mas More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
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Nov 18, 2024 -

Lorenzo Buick GMC responded

Hello JC, Thank you for taking the time to share your experience with us. We strive to deliver transparency and thorough communication to all our customers. I want to have a chance to speak with you about the experience you had with our Service Team regarding the cost associated with your vehicle repairs. When you have a moment, please email your preferred contact information at a time that is most convenient for you, it would be much appreciated. Sincerely, Jim Mangano General Manager jmangano@lorenzobuickgmc.com

November 16, 2024

Agent representative at Service zDpt Matthew Luettjen was so nice, very professional and informes me that my car was in very good condición. I give it to Matthew a Five Stars in quality of Service. More

by myleneotero
Recommend Dealer
Yes
Employees Worked With
Matthew
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Nov 16, 2024 -

Lorenzo Buick GMC responded

Lorenzo Buick GMC appreciates hearing your feedback. Our team works hard to ensure a great experience for our customers. Wishing you smooth drives with your car!

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