Longo Toyota of Prosper - Service Center

Billy Stewart went above and beyond! I was a loyal Ford customer all my life until their service levels and resale values fell into the toilet. After realizing that Ford and many of their I was a loyal Ford customer all my life until their service levels and resale values fell into the toilet. After realizing that Ford and many of their local dealers were not interested in maintaining decent customer service I bought my very first Toyota. I had taken my Tundra in for its first service and tire rotation on a Saturday. On Monday morning I noticed a slight vibration in my steering wheel on my way to work. Billy had told me on Saturday that my drivers side rear tire looked to have a defect so I thought nothing of it since I was having the warranty send a new tire. At 5:30 when I was leaving work I noticed a rattling noise so I decided to go ahead and contact the dealership to let them know. Billy took my call and told me to go ahead and bring my truck to him personally. I was in Richardson and he knew I wouldn't make it in before closing but he wanted to see the truck. Billy stayed after all service staff, office staff and sales staff had left for the day working hard to get my truck right. We were the last 2 people there and he got everything fixed perfectly. He even took the truck on a road test to make sure there were no issues. This level of service is unfortunately completely unheard of these days. Longo of Prosper has made me into a loyal customer through the dedication of Billy and his genuine caring for the customer. And Billy has made me into a loyal Toyota customer as well. More

Service Department Lacks ALOT Dropped car off for 5k service and have a couple of items looked at. Got text to pick up 30 minutes later they don’t know if issue was addressed one Dropped car off for 5k service and have a couple of items looked at. Got text to pick up 30 minutes later they don’t know if issue was addressed one they were to fix said no... More

Great Dealership! I bought my new Sienna from Amanda Hunter, a friendly, energetic and very professional sales lady. Thank you, Amanda, for your gracious and helpful at I bought my new Sienna from Amanda Hunter, a friendly, energetic and very professional sales lady. Thank you, Amanda, for your gracious and helpful attitude. And your follow up. Very much appreciated. I recently took my van in for the first 5K service. I was taken on time, treated very well, and the service was finished in a very reasonable time. Thank you, Mildred Hubbard, for your friendly and professional attitude. I trust this dealership, and plan to have them do all of the scheduled service on my van. rrkessler More