Longo Toyota of Prosper - Service Center

Reception was very good. Serviced my Toyota RAV4, picked up today, yet to access the performance after servicing. David Araujo attended to me. Good guy. up today, yet to access the performance after servicing. David Araujo attended to me. Good guy. More

Great first time. Explained everything and sent pictures to me about stuff that tech found. Said it would take an hour and it took about 50 minutes! to me about stuff that tech found. Said it would take an hour and it took about 50 minutes! More

Outstanding Service I've taken my vehicle here for scheduled service since buying it here 2 years ago. I'm always satisfied with the quality of the service and the intera I've taken my vehicle here for scheduled service since buying it here 2 years ago. I'm always satisfied with the quality of the service and the interactions with the service reps. The reps are personable and professional, explaining exactly what they plan to do, and - afterwards - what they did. Plus the service bay is clearly visible from the waiting area. That gives me confidence that the service crew is comfortable with the customer watching. Overall, another great experience. Thanks, Mike, for the professional service. More

Doug was extremely professional and helped get my truck the repairs it needed in a timely manner even without an appointment which wasn’t possible as the website service scheduler was non-operational. O the repairs it needed in a timely manner even without an appointment which wasn’t possible as the website service scheduler was non-operational. Only negative is that on-hold info states LOAN cars but they only RENT cars. Sad when my other vehicle always gets a free loaner for all-day repairs like this had, and that cost $2,300.00. More

It was clean, organized and the people were awesome. I was there to get my work Toyota Tacoma serviced and was only there an hour. was there to get my work Toyota Tacoma serviced and was only there an hour. More

My rear window had broke and I needed it fixed quickly. I called the team at Longo and David was able to get me pricing, eta, and his own recommendations for other items that needed to be checked. He was abl called the team at Longo and David was able to get me pricing, eta, and his own recommendations for other items that needed to be checked. He was able to get me in quickly and taken care of even faster. I can’t thank David enough for his help and kindness. I’ll continue to be a loyal Toyota customer. More

Cisco jimenez great to work with, friendly, offered current coupons, matching other dealer coupons, doesn’t try to upsale service. Trust worthy, offered Lyft rice t great to work with, friendly, offered current coupons, matching other dealer coupons, doesn’t try to upsale service. Trust worthy, offered Lyft rice to get to and from work. More

Went in for 5k service check up Kenneth Cole James was extremely detailed and has a very Professional attitude. I feel confident with my Tacoma purchase at longo and appreciate the Kenneth Cole James was extremely detailed and has a very Professional attitude. I feel confident with my Tacoma purchase at longo and appreciate the service. More

Great service for my 9-yr-old Toyota I worked with Doug at Longo Toyota this time. Just like my previous advisors at this dealer, he is easy to deal with and good at communicating repai I worked with Doug at Longo Toyota this time. Just like my previous advisors at this dealer, he is easy to deal with and good at communicating repair status. No high pressure. I love that you can rent a car from them in a quick 5 minutes. (Thank you, Amber!) While service is not cheap, their prices are reasonable and they offer frequent specials. They get you in and out efficiently. And my car is clean with no grease marks on my light leather interior. I drive 10 miles farther to get to Longo. They are worth it! More

Service Agent should communicate better Service center itself is not bad and the service is quite good but I have a concern with the service agent Dakota Burns who didn’t follow up at all af Service center itself is not bad and the service is quite good but I have a concern with the service agent Dakota Burns who didn’t follow up at all after the car was handed over to him. I saw the car sitting idle for more than 30 minutes and had to inquire from Ken on what’s going on. I see other agents promptly telling the customers about the time left on their service etc. More