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393 Reviews of Longo Toyota of Prosper - Service Center
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July 03, 2019
Great Friendly Service My experience today with Longo Toyota was top notch! I’ve never received such friendly and professional service from a dealer in this manner. Being in My experience today with Longo Toyota was top notch! I’ve never received such friendly and professional service from a dealer in this manner. Being in a pinch, I was able to be assisted close to closing. The service department is outstanding in their ability to please the customer. Also the parts department was outstanding in their service from Mark and Danny. Went above and beyond to ensure my parts needs were met. More
by Vanz1436
Employees Worked With
Other Employees :
DAKOTA BURNS, Francisco "Cisco" Jimenez, Kevin Sinker, MILLIE HUBBARD, MIKE MACKIEWICZ
July 02, 2019
Doug always provide great service. Doug always helpful when it come to the service. I always looked for him. I know him from Toyota in Mckinney. But I don’t see him Mckinney anymore and Doug always helpful when it come to the service. I always looked for him. I know him from Toyota in Mckinney. But I don’t see him Mckinney anymore and they told me he went to proper which close to my which is good for me. You have assets in the company so you better take care of him. More
by Danchang007
Employees Worked With
June 27, 2019
Francisco Jimenez provided excellent customer service. This was my first time at Longo Toyota. Francisco was very knowledgeable and provided wonderful service. I plan to ask for him at my next scheduled This was my first time at Longo Toyota. Francisco was very knowledgeable and provided wonderful service. I plan to ask for him at my next scheduled service. More
by JJacobson
Employees Worked With
Francisco "Cisco" Jimenez
June 27, 2019
Great Service We had our 2010 Toyota Venza serviced for its 30,000 miles checkup. Doug went over all services that was done for the 30,000 mile checkup. We had our 2010 Toyota Venza serviced for its 30,000 miles checkup. Doug went over all services that was done for the 30,000 mile checkup. More
by Peanut
Employees Worked With
June 20, 2019
Service This was the first time that I took my car here for service. The service was done quickly, the employees were friendly and the facility was clean. This was the first time that I took my car here for service. The service was done quickly, the employees were friendly and the facility was clean. More
by Horst
Employees Worked With
MIKE MACKIEWICZ
June 18, 2019
2016 Tacoma repair Clear communication on nature of the repair and provided updates and loaner as needed. Repair was done right and on time and they handled all items ne Clear communication on nature of the repair and provided updates and loaner as needed. Repair was done right and on time and they handled all items needed with Toyota. More
by JimT
Employees Worked With
DAKOTA BURNS, MIKE MACKIEWICZ
June 17, 2019
Car Wash Thanks for cleaning my new car thoroughly after a 1600 mile drive! The staff was courteous and efficient in every way! Thank you Longo Toyota! Thanks for cleaning my new car thoroughly after a 1600 mile drive! The staff was courteous and efficient in every way! Thank you Longo Toyota! More
by CYNTHIAMOORE
June 08, 2019
Fantastic service visit at Longo Toyota! Brought my 2018 4runner TRD Pro for my 10k service and an alignment with out an appointment and Kenneth in the service department took me in no proble Brought my 2018 4runner TRD Pro for my 10k service and an alignment with out an appointment and Kenneth in the service department took me in no problem. Had my rig finished and ready for pickup in a timely manner! Superb service! I will be back! Thank you! John Sojdei More
by jsoj
Employees Worked With
June 06, 2019
Great Service! I came in with a broken lift gate handle. They did what they said they would do in the time they said it would take. All fixed. Friendly and profes I came in with a broken lift gate handle. They did what they said they would do in the time they said it would take. All fixed. Friendly and professional! Thank you! More
by Nader
Employees Worked With
February 05, 2019
3 strikes I've been excited about this dealership opening here in this area however my experience has been disappointing. First I brought my prius in for a tune I've been excited about this dealership opening here in this area however my experience has been disappointing. First I brought my prius in for a tune up and a change of the engine serpentine belt. They did the tune up but no one explained to me why the belt was not changed. 2nd I bought a part for my car at the parts department thinking they would treat me fairly. I paid $80 for the same part that sold for $25 at other retailers. 3rd I called recently, over an hour ago about the engine serpentine belt maintenance. The service advisor could not answer when it should be changed or if it even has one. I therefore called a real trustworthy auto shop in Lewisville and the service advisor was able to tell me on the spot that my 2012 Prius is a generation 3 and does not have a serpentine belt that ever needs changing. I'm still on hold waiting for the dealership to answer my question or call me back. "Strike 3" In short, I do not recommend this dealership for anything other than the free regular maintenance that comes from the manufacturer. Please hire people with a better product knowledge, a passion for customer service, and stop ripping people off with yours process on parts and service. Thank you. More
by Mendoza49
Employees Worked With
Other Employees :
Chris Kite, DAKOTA BURNS, Danny Meador, Francisco "Cisco" Jimenez, IVAN VASQUEZ, Kevin Sinker, Mark Assacvedo, MILLIE HUBBARD, Weston Wallace
