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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
385 Reviews

385 Reviews of Longo Toyota of Prosper - Service Center

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August 25, 2019

Service experience Cisco was awesome. My service experience was great, in and out in an hour! Extras were explained to me in an informative, no pressure, manner. Thank y More

by Betsy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco "Cisco" Jimenez
Aug 26, 2019 -

Longo Toyota of Prosper responded

Hello Betsy- It's Longo Toyota of Prosper wanting to say THANK YOU for entrusting us with your car care needs. I'm so delighted to read of the caring attention provided by Cisco and the team. Thank you again, for being the most important part of our business and hurry back. Kary Loefler Guest Relations Director Longo Toyota E: kary.loefler@longotoyota.com

August 17, 2019

10K Service and Recall Repair Drop truck off for 10K service and recall repair. Truck was completed when promised. Will return to Longo Toyota for next service. Very nice dealershi More

by 2018TACOMAPRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2019 -

Longo Toyota of Prosper responded

Happy Monday 2018TACOMAPRO - From all of us at Longo Toyota of Prosper we wanted to thank you for entrusting us with your car care needs. Make it a great day and hurry back Team Longo Toyota of Prosper!

August 15, 2019

FAST OIL CHANGE Great service and waiting area. They got me in for my appointment quickly and didn’t try to oversell me. The employees were attentive and kind. More

by Jmonaco1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2019 -

Longo Toyota of Prosper responded

Thanks for the shout out on DealerRater and appreciate your efforts in recognizing one of our team members, Ken. Make it a great day Team Longo Toyota of Prosper

August 14, 2019

Great Experience Dakota took very good care of me. He always does. He returns his calls very quickly. Maria takes me home and picks me up. Thank you Dakota and Ma More

by Ch2349
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria took me home , DAKOTA BURNS
Aug 14, 2019 -

Longo Toyota of Prosper responded

Thank you for the shout out on Dealerrater and for entrusting all of us at Longo Toyota of Prosper in your car care needs. Kary Loefler Guest Relations Director

August 08, 2019

I’ll be back ! Love love love Longo , I had slacked on my part getting an oil change today and Cisco took care of me without an appt , had me in an out in under an h More

by AshHuerta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco "Cisco" Jimenez
Aug 08, 2019 -

Longo Toyota of Prosper responded

Good Afternoon AshHuerta - My name is Kary Loefler, Guest Relations Director for Longo Toyota of Prosper. I'm so delighted to read of the caring attention the team at Longo provided during your visit. Make sure you keep spreading the word about us, we can never have enough business. Thank you again, for being the most important part of our business Kary Loefler Guest Relations Director Longo Toyota of Prosper E: kary.loefler@longotoyota.com

August 08, 2019

Vehicle maintenance It's always a pleasure coming in to Longo toyota of Prosper for my vehicle maintenance, enjoy working with David Araujo at service dept. Thank More

by Toyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2019 -

Longo Toyota of Prosper responded

THANK YOU * THANK YOU * THANK YOU so much for sharing with everyone about your visit to our campus. We know you have many choices when selecting a dealership for your car care needs and all of us at Longo Toyota of Prosper are honored to have been selected by you. Hurry back! Team Longo Toyota of Prosper

July 30, 2019

wheel alignment Dakota in the service department waited on me today and he did an excellent job. This dealership took me in at a moments notice and had the work done More

by RLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAKOTA BURNS
Jul 30, 2019 -

Longo Toyota of Prosper responded

Good Morning RLR - Thank you for sharing your visit to Longo Toyota of Prosper on DealerRater. I'm so delighted to read of the caring attention provided by Dakota. Have a wonderful rest of the week and hurry back Kary Loefler Guest Relations Director E: kary.loefler@longotoyota.com

July 28, 2019

Battery warranty I bought my RAV4 new in 2015 and had to have my battery replaced in 2017 which was covered with my warranty. Now Less than 2 years later it is bad ag More

by Lisa123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Francisco "Cisco" Jimenez
Jul 29, 2019 -

Longo Toyota of Prosper responded

Thank you for allowing us this opportunity to review and respond. Your warranty on the battery is 3 years or 36K miles whichever comes first. The 84 month warranty is only if the battery is purchased not a warranty replacement. I hope that answer any questions that you may have. If you would like to discuss further, please don't hesitate to contact anyone in service, we're always here to listen. Thank you for your time Kary Loefler Guest Relations Director

July 25, 2019

Thankful I am thankful that they Warrantee it out my NAV radio system even though I was a little couple hundred miles over the warranty. And addressed my other More

by Allyson/1084
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2019 -

Longo Toyota of Prosper responded

Good Morning it's Longo Toyota of Prosper wanting to THANK YOU for sharing your feedback on DealerRater. Glad to read of the caring attention David provided during your service visit. Have a wonderful rest of the week, stay cool/it's getting hot out there and hurry back. Kary Loefler Guest Relations Director Longo Toyota of Prosper kary.loefler@longotoyota.com

July 22, 2019

Longo Toyota Service Great quick service and done on time! It was supposed to take three hours for the recall but was done in two. Mike was very friendly! More

by Skealler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE MACKIEWICZ
Jul 22, 2019 -

Longo Toyota of Prosper responded

Thank you for the shout out on DealerRater and appreciate your efforts in recognizing one of our team members, Mike. Kary Loefler Guest Relations Director Longo Toyota of Prosper