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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
408 Reviews

408 Reviews of Longo Toyota of Prosper - Service Center

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February 08, 2020

Excellent dealer! Outstanding service! I drive from Plano to have my Toyota serviced at Longo of Prosper. I have tried other Toyota dealerships and this is the best! The customer service is superior! The rec More

by CRm
Recommend Dealer
Yes
Employees Worked With
Francisco "Cisco" Jimenez
Feb 10, 2020 -

Longo Toyota of Prosper responded

Thank you for all the kind words you've mentioned in your review and appreciate your efforts in recognizing Cisco and the team at Longo Toyota of Prosper. Have a wonderful rest of the week and hurry back - Kary Loefler / Guest Relations Director

January 25, 2020

Kenneth James is always helpful and professional in making sure that my vehicles are serviced correctly at Longo Toyota car dealership. Very professional and knowledgeable! More

by Scotty
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Longo Toyota of Prosper responded

Thank you Scotty for this awesome DealerRater review about your visit to Longo Toyota of Prosper! Team Longo

January 24, 2020

The service department is over priced for repairs/maintenance and it took multiple trips for basic stuff. I wouldn’t recommend for service on your vehicle. More

by Mike
Recommend Dealer
No
Employees Worked With
Don’t now names
Jan 24, 2020 -

Longo Toyota of Prosper responded

Good Morning Mike My name is Amber Bowden and I work in the Service Dept, for Longo Toyota of Prosper. Because your voice/experience is important to us, I would like to find out more about what may have transpired during your visit. At your convenience, I can be reached at, 972.346.5854 or amber.bowden@prospertoyota.com. I look forward to regaining your trust! Amber

January 15, 2020

Was met at service door enthusiastic and was treated great service my car that I bought in Utah from another dealer. I will be back More

by Frank2181952
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randall Orsburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2020 -

Longo Toyota of Prosper responded

THANK YOU for entrusting Longo Toyota of Prosper with your car care needs and appreciate your efforts, in recognizing a few of our team members, Randal/Kenneth. Welcome to the Longo Toyota of Prosper Family Kary Loefler Guest Relations Director

January 10, 2020

They are very good. Every time I go for service. Answer all my questions, the service is key. You don’t find service anymore and if they have it I stay with them. More

by A
Recommend Dealer
Yes
Employees Worked With
Edwin Tillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco "Cisco" Jimenez, Kevin Sinker
Jan 13, 2020 -

Longo Toyota of Prosper responded

Thank you for the shout-out on DealerRater and appreciate your efforts in recognizing a handful of our team members. Have a great week and welcome to the Longo Toyota of Prosper Family.

January 08, 2020

Services rendered were very good and additional maintenance was appreciated and well performed - thanks for the free car wash. And maintenance was completed timely - my stay was short lived in the More

by Harris4201
Recommend Dealer
Yes
Employees Worked With
DAKOTA BURNS
Jan 09, 2020 -

Longo Toyota of Prosper responded

Thank you for your very kind review on DealerRater and appreciate your trust in our company. We will see you in another 5K miles and or 6 months in our Service Drive. Happy New Year! Team Longo Toyota of Prosper

January 04, 2020

Kenneth was polite, thorough and quick. Truck was washed without asking and returned within the hour as promised. Will definitely keep using Longo Service in future! More

by steve_kealler
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Longo Toyota of Prosper responded

From all of us at Longo Toyota of Prosper, we wanted to say THANK YOU for entrusting us with your car care needs. Make it a great day and hurry back Kary Loefler Guest Relations Director LTP

December 28, 2019

Reception was very good. Serviced my Toyota RAV4, picked up today, yet to access the performance after servicing. David Araujo attended to me. Good guy. More

by vebuchiom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Araujo.
Dec 30, 2019 -

Longo Toyota of Prosper responded

Thank you for taking the time to share your visit to Longo Toyota of Prosper on DealerRater and appreciate you entrusting us with your car care needs. Have a wonderful 2020 and hope to see you in our Service Dept. Kary Loefler Guest Relations Director

December 19, 2019

Great first time. Explained everything and sent pictures to me about stuff that tech found. Said it would take an hour and it took about 50 minutes! More

by Paul from Paris
Recommend Dealer
Yes
Employees Worked With
MIKE MACKIEWICZ
Dec 19, 2019 -

Longo Toyota of Prosper responded

Thank you so much for entrusting everyone at Longo Toyota of Prosper with your car care needs and hope to serve you for many years to come. Kary Loefler Guest Relations Director Longo Toyota of Prosper E: kary.loefler@longotoyota.com

December 17, 2019

Outstanding Service I've taken my vehicle here for scheduled service since buying it here 2 years ago. I'm always satisfied with the quality of the service and the intera More

by rrkessler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE MACKIEWICZ
Dec 17, 2019 -

Longo Toyota of Prosper responded

Thank you for posting/sharing your visit to Longo Toyota of Prosper on DealerRater. We appreciate your efforts in recognizing one of our team members, Mike and look forward to serving you in the future. Team Longo

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