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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
385 Reviews

385 Reviews of Longo Toyota of Prosper - Service Center

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October 23, 2019

Cisco jimenez great to work with, friendly, offered current coupons, matching other dealer coupons, doesn’t try to upsale service. Trust worthy, offered Lyft rice t More

by Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco "Cisco" Jimenez
Oct 23, 2019 -

Longo Toyota of Prosper responded

Good Morning Henry -it's Longo Toyota of Prosper wanting to say THANK YOU for entrusting us with your car care needs. Have a wonderful day and hurry back - Team Longo Toyota of Propser.

October 22, 2019

Went in for 5k service check up Kenneth Cole James was extremely detailed and has a very Professional attitude. I feel confident with my Tacoma purchase at longo and appreciate the More

by Mike U.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2019 -

Longo Toyota of Prosper responded

Good Afternoon Mike - It's Longo Toyota of Prosper wanting to say CONGRATULATIONS on your Tacoma purchase and for entrusting us with your car care needs. Have a wonderful rest of the week and welcome to the Longo Toyota of Prosper family. Team Longo

October 12, 2019

Great service for my 9-yr-old Toyota I worked with Doug at Longo Toyota this time. Just like my previous advisors at this dealer, he is easy to deal with and good at communicating repai More

by MrsR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AMBER BOWDEN
Oct 14, 2019 -

Longo Toyota of Prosper responded

Thank you so much, for all the kind words you've mentioned, in your review about Longo Toyota of Prosper. We know you have many choices when selecting a repair facility and we're all honored you've chosen Longo for your car care needs. Hurry back! Team Longo Toyota of Prosper

October 11, 2019

Service Agent should communicate better Service center itself is not bad and the service is quite good but I have a concern with the service agent Dakota Burns who didn’t follow up at all af More

by Cbg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAKOTA BURNS
Oct 14, 2019 -

Longo Toyota of Prosper responded

Good Afternoon GBG, My name is Kary Loefler, Guest Relations Director for Longo Toyota of Prosper. First, I would like to apologize for your disappointing experience with our dealership. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you at your earliest convenience. Please feel free to contact me directly Kevin Sinker, Service Director at 469.850.6315 or kevin.sinker@prospertoyota.com We value your business and look forward to hearing back from you. Kary

October 06, 2019

Service was fast. I was in and out in less than an hour. Cisco was very knowledgeable and professional when explaining what was needed for my vehicle. Will definitely return for future service needs. More

by Chad
Recommend Dealer
Yes
Employees Worked With
Francisco "Cisco" Jimenez
Oct 07, 2019 -

Longo Toyota of Prosper responded

HI Chad, Thank you so much for the 5 STAR DealerRater review posting about your visit to our store (Longo Toyota of Prosper). We honored to have earned your business - From all of us at Longo, hurry back!

October 04, 2019

Longo Toyota of Prosper always exceeds my expectations. They service my Toyota vehicle and Francisco has been my service advisor for over a year and a half and he is an excellent advisor. He gives me hone More

by AnaM
Recommend Dealer
Yes
Employees Worked With
Francisco "Cisco" Jimenez
Oct 04, 2019 -

Longo Toyota of Prosper responded

Happy Friday AnaM - it's Longo Toyota of Prosper wanting to THANK YOU for the kind words on your review. I'm so happy to read of the caring attention provided by one of our team members Cisco. Have a great weekend and we will see you in another 6 months or 5K miles. Team Longo Toyota of Prosper

October 01, 2019

Kenneth is always professional,courteous,helpful to me and my family members that comes to Longo for our vehicles services needs. We look forward to seeing Kenneth because we know that he goes out of his More

by Scotty
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Longo Toyota of Prosper responded

Hi Scotty - It's Longo Toyota of Prosper wanting to say Happy October and THANK YOU for the shout out on DealerRater. Glad to read of the caring attention provided by Kenneth and the team. Have a wonderful evening and hurry back Team Longo Toyota of Prosper

September 21, 2019

Service and price Guys, you are awesome 👍 Every time I come here on a service, I am shocked by you and your work and generally this dealership. You are just wonderful More

by Mikhail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAKOTA BURNS, Kevin Sinker
Sep 23, 2019 -

Longo Toyota of Prosper responded

Hi Mikhail and Happy Monday it's Longo Toyota of Prosper wanting to THANK YOU for the shout out on DealerRater. We appreciate your efforts in recoginzing a few of our team members, Kenneth, Dakota and Kevin. It's so important to our company to not only meet our guest expectations but exceed them. Have a wonderful rest of the week and hurry back! Kary Loefler Guest Relations Director

September 05, 2019

Quick service as promised. Kenneth was both professional and personable. He thoroughly explained the work to be done and answered our questions. Mr James made us feel welcome an More

by Bobby D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2019 -

Longo Toyota of Prosper responded

Hi Bobby D Glad to read of the caring attention provided by the team at Longo Toyota of Prosper. Make sure you keep spreading the word about Longo / James, we can never have enough business. Hurry back! Team Longo

September 05, 2019

Experience made easy! Staff was very professional. They took very good care of us. We will definitely go back to this business. Recommendations were given without being pr More

by Rock the Ages
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAKOTA BURNS
Sep 05, 2019 -

Longo Toyota of Prosper responded

Hi Rock the Ages - it's Longo Toyota of Prosper wanting to say THANK YOU for posting your visit on DealerRater and appreciate your efforts in recognizing one of our team members, Dakota. Have a wonderful rest of the week and hurry back! Kary Loefler Guest Relations Director Longo Toyota of Prosper E: kary.loefler@longotoyota.com

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