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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
385 Reviews

385 Reviews of Longo Toyota of Prosper - Service Center

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March 03, 2021

Great service.knowledgable personnel.Very courteous and Great service.knowledgable personnel. Very courteous and helpful.would recommend dealership to others.had vehicle serviced before and will do so agai More

by hwb47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxwell
Mar 03, 2021 -

Longo Toyota of Prosper responded

Thank you for the shout out on DealerRater and for entrusting us with your car care needs. Stay safe and hurry back - Team Longo

February 26, 2021

Service was great, communication was great, and repairs were completed in a timely manner. Why does the review have to be 25 words minimum. Doesn’t make sense More

by Jasondeering71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Longo Toyota of Prosper responded

Thank you JasonDeering71 for taking time out of your day to share your visit on DealerRater. Unfortunately, we don't have any way to increase or decrease the amount of characters this platform is designed for. However, if DealerRater ever does ask for our feedback, I will be more than happy to share. Have a great weekend and thank you for entrusting Longo Toyota of Prosper | Kenneth with your car care needs.

February 23, 2021

I always get professional, friendly service at this dealership. The service is reliable and easily meet my expectations each time I visit. I completely trust Doug Ranger to provide honest advice as to More

by trwms1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Longo Toyota of Prosper responded

We are delighted your service visit was excellent and we are happy to read Doug has earned your trust. Thanks for your DealerRater shout out. We appreciate you! Team Longo

February 22, 2021

Weston was really helpful and professional in his explanation of what was provided and what needed to be done in the near future. Very friendly and good guy. More

by franmicka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
Feb 23, 2021 -

Longo Toyota of Prosper responded

Thank you for your kind words about our team member, Weston. He is here to help you with any of your car care needs. Please call us if you ever have any questions, we are here for you. Team Longo

February 20, 2021

I appreciated the good service from Westin Wallace He is a very sweet young man who conveys sincere and personal concern for his customer. I appreciated the way he dealt with the difficult delays because o More

by John D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Westin Wallace ??????????, Preston Mitchell
Feb 22, 2021 -

Longo Toyota of Prosper responded

Hello John and boy did Texas ever get hit hard from Mother Nature - hope your safe. Westin Wallace is one of our team members in Service and delighted to read of the caring attention you received during your visit. I will make sure the team receives a copy of this review, I know it's going to make their day, it certainly has put a smile on my face. Team Longo

February 15, 2021

Had a great experience at longos service dept. felt like the customer service from David was top drawer and the work done was top quality. More

by Kern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Longo Toyota of Prosper responded

Thank you for the 5 Star Review on DealerRater. I am delighted to read your experience with David was excellent. We at Longo Thank You for entrusting us with your car care needs. Laura Montes Guest Relations Representative

February 14, 2021

Kenneth has exceptional customer services skills , he actually work for assisting customers and not just spending time 9-5 . Really impressed with his skills and customer services attitude , More

by Afreen01@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Longo Toyota of Prosper responded

Thank you for entrusting us with the service and needs of your vehicle. I will make sure to share your review with Kenneth, you will put a smile on his face. See you next time. Team Longo

February 10, 2021

great service i went there with no appt. i was greeted as soon as i pulled into service. Doug was my service advisor. He explained everything order a ride for me to go home. love this place great guy. i will More

by SYEDNAQI2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Longo Toyota of Prosper responded

Thank you for entrusting Longo Toyota of Prosper with your servicing needs and delighted to read that Doug took wonderful care of you and your investment (car). Have a wonderful rest of the week and hurry back. Stay Safe - Team Longo

February 10, 2021

David was great. Very responsive, returned messages in a timely manner. I appreciated the guys showing me the damage and giving me a realistic assessment. Thank you More

by Ironman8437
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Longo Toyota of Prosper responded

What a great way to end our day at Longo Toyota of Prosper with such a kind review posted on DealerRater. I'll let David and the team know they really knocked out of the ball park during your visit - We really do appreciate you recognizing our team. Stay Safe and hurry back! Kary Loefler Guest Relations Director

February 09, 2021

Awesome service. Best experience Can’t say enough about my experience. Great group of people. I would recommend this team to anyone. Thank you so much More

by Chuck.mikel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randall Orsburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Pan
Feb 09, 2021 -

Longo Toyota of Prosper responded

Thank you for entrusting us with your car care needs. From all of us at Longo Toyota of Prosper - Stay safe and hurry back - Team Longo

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