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Longo Toyota of Prosper

Prosper, TX

4.9
1,338 Reviews
At Longo Toyota of Prosper, our guiding principle is “Taking care of our guests, one at a time.” We create superior guest experiences that exceed expectations at every touchpoint. Our goal is to create lifelong relationships by establishing trust and loyalty through integrity and transparency. We never charge over MSRP or add overpriced additional equipment on our great selection of new, certified used, and used cars. We are proud to be part of the DFW community and actively support educational and charitable organizations. Our knowledgeable and helpful team members look forward to serving the DFW and surrounding communities.
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2100 West University Drive

Prosper, TX

75078

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Showing 1,338 reviews

September 10, 2024

Very professional; Committed to great customer service. Easy to work with; kept me informed regarding the progress on my vehicle. More

by Firminator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Longo Toyota of Prosper responded

Thank you for choosing our service. We greatly appreciate your recognition of our professionalism and commitment to excellent customer service. It’s wonderful to hear that you found it easy to work with us and that we kept you well-informed about the progress on your vehicle. Team Longo

August 27, 2024

BUYER BEWARE I had an extremely disappointing experience at Longo of Toyota. I worked with a sales associate for over 2 hours. I explained multiple times the price point at which I needed the vehicle. They More

by kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Randall Orsburn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Longo Toyota of Prosper responded

We wanted to extend our sincere apologies for any inconvenience you may have experienced. However, we’re grateful for the opportunity you took to speak with our Sales Director, Harvey Portwood. Thanks to your discussion, we were able to finalize an agreement, and we’re excited to welcome you later today to pick up your new 2025 Crown. Your feedback is invaluable to us, and we’re confident that your experience will be a positive one moving forward. Team Longo Toyota of Prosper

August 22, 2024

Good service. Everytime they I knn no ow they sprinkle it and clean the car from outside this was not More

by Sai Dev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Offutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Longo Toyota of Prosper responded

We sincerely apologize for your service experience. Your feedback is crucial, and we're committed to improving. Please contact Billy Stewart, Service | Facility manager @ 469 525-2436 at your earliest convenience. Thank you for bringing this to our attention. We hope to serve you better.

August 21, 2024

This dealership was excellent ! ! Fast service and very accommodating to your needs as much as possible. Tony was who I worked with and I couldn’t be happier with the car I walked ou More

by AM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Wedderburn
Aug 21, 2024 -

Longo Toyota of Prosper responded

Congratulations on your new purchase! 🎉 We're so glad to hear that you had a fantastic experience at our dealership. Tony will be thrilled to know that his efforts helped you find the perfect car that suits your needs. Thank you for your kind words and for choosing us. Welcome to the Longo family

August 18, 2024

This dealership helped us find what we were looking for. Tony Bailey is superb gentleman that got us what was needed. It was a pleasure to work with him. More

by parteecm
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Preston Mitchell
Aug 19, 2024 -

Longo Toyota of Prosper responded

Thank you for your comments! We’re glad to hear that Tony Bailey provided superb service and helped you find exactly what you needed. It’s wonderful to know that working with him was a pleasure Welcome to the Longo family

August 18, 2024

Inviting and relaxing dealership. Clean and well kept. My salesperson Carlos was outstanding. Listened to my needs and wants and pointed me in the right direction and vehicle. My fina More

by ericboggs99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Olu Betiku
Aug 19, 2024 -

Longo Toyota of Prosper responded

Congratulations on your purchase with Longo Toyota of Prosper! We’re thrilled to hear that Carlos and Olu provided outstanding service and made your experience comfortable and enjoyable. It’s wonderful to know you found our dealership inviting and well-kept. Thank you for sharing your positive experience, and please enjoy what you drive

August 18, 2024

I recently had the pleasure of working with Kenneth James, and I can confidently say he’s the most authentic and transparent service consultant I’ve ever met. From start to finish, Kenneth was prompt, More

by Sandi D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecilia Kaldawi
Aug 19, 2024 -

Longo Toyota of Prosper responded

Thank you for sharing your experience! We’re delighted to hear that Kenneth James provided such authentic and transparent service and that the technicians exceeded your expectations with their attention to detail. We truly appreciate your high praise and are glad to know you had a stress-free experience. Thank you for choosing Longo Toyota of Prosper and for recommending us so highly!

August 17, 2024

Professional, courageous and attentive sales personnel and service advisors, special thanks to Randall Orsburn (RW) with sales and Seth Clay with services. More

by rabouk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randall Orsburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Longo Toyota of Prosper responded

Thank you for your feedback! We’re glad to hear that our sales and service teams, especially Randall Orsburn and Seth Clay, provided you with professional and attentive service. We appreciate your recognition and look forward to assisting you again in the future! Team Longo Toyota of Proser

August 12, 2024

Such a pleasure working with Tony Bailey who went out of his way to make this deal a win win. From the get go, he made his intentions known to make this a great experience and advocate for what I asked. He More

by Christian Meymarian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Longo Toyota of Prosper responded

Congratulations on your purchase! I’m glad Tony Bailey provided such a positive experience, from his dedication to securing a great deal to his thoughtful follow-up. Thank you for your kind words and recommendation. If you need any further assistance, don’t hesitate to reach out. Team Longo Toyota of Prosper

August 10, 2024

Tony (Superman) did an outstanding and efficient job negotiating while remaining friendly and enthusiastic. He put in a lot of hard work to make the deal happen. The dealership gave an overall friendly More

by John Michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Olu Betiku
Aug 12, 2024 -

Longo Toyota of Prosper responded

Congratulations on your new purchase! I’m glad Tony (Superman) provided outstanding service and made the negotiation process smooth and enjoyable. It’s great to hear you felt comfortable and appreciated the friendly atmosphere. If you need anything else, please let us know. Enjoy your new vehicle and welcome to the Longo Toyota of Prosper family

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