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Longo Toyota of Prosper

Prosper, TX

4.9
1,342 Reviews
At Longo Toyota of Prosper, our guiding principle is “Taking care of our guests, one at a time.” We create superior guest experiences that exceed expectations at every touchpoint. Our goal is to create lifelong relationships by establishing trust and loyalty through integrity and transparency. We never charge over MSRP or add overpriced additional equipment on our great selection of new, certified used, and used cars. We are proud to be part of the DFW community and actively support educational and charitable organizations. Our knowledgeable and helpful team members look forward to serving the DFW and surrounding communities.
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2100 West University Drive

Prosper, TX

75078

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Showing 1,342 reviews

July 30, 2022

Superman made our purchase process smooth and easy! He was very detailed and we absolutely would recommend you shop with him for any vehicle purchase! He got me in my dream vehicle and it was an amazin More

by Ahighlen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad
Aug 01, 2022 -

Longo Toyota of Prosper responded

We know you have many choices when selecting a brand | dealer and boy are we ever honored you've chosen Longo Toyota of Prosper to handle your auto care needs. Enjoy what you drive and welcome to the Longo Family

July 30, 2022

Tony was very helpful and attentive to our wants and needs for our used Tundra purchase. He wasn’t pushy and was willing to work with us to make a fair deal. Finance was attentive as well and this was More

by Avigilconsulting
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Longo Toyota of Prosper responded

From all of us @ Longo Toyota of Prosper Sls Dept., we're honored to serve you and please enjoy what you drive

July 28, 2022

If you are looking for a car or suv… check out Toyota of Prosper! We had a wonderful experience purchasing a new vehicle and received the exact suv we wanted (no pushing for what was already available/c More

by Angela B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wilmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Wedderburn
Jul 29, 2022 -

Longo Toyota of Prosper responded

What a great way to begin our Friday with such a kind posting on DealerRater - We know you have many choices when selecting a brand | dealer and all of us @ Longo Toyota of Prosper are honored to serve you. Enjoy what you drive and welcome to our family

July 27, 2022

Out of the 4 Toyota Dealerships that I called about Tacoma trucks, Tony was the most helpful, courteous, friendly, and the most personable. Tony was very upfront with us about the process and what to e More

by Rob M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Longo Toyota of Prosper responded

THANK YOU * THANK YOU * THANK YOU Rob, for this AMAZING posting and boy did it ever bring a smile to our faces @ Longo Toyota of Prosper. We're so honored to serve you and please enjoy what you drive - Team Longo

July 26, 2022

I give Tony 5 stars! He's a hard worker, great communicator, ethical, respectful and honest. I can't say that for all the salesmen or management at Longo Toyota, so if More

by Joe T
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randall Orsburn
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Longo Toyota of Prosper responded

Although we’re delighted to read of the caring attention provided by Tony B, we would like to extend our apologize for any ill feelings you may have about our company. While your conversation today was cut short with our Sales Manager Harvey P., due to a flight you were catching, we appreciate the time you’ve taken, and allowing us this opportunity to review & respond. Looking deeper into this matter, we found the subtleties of all (3) vehicles, that you were interested in, not being front line ready and reconditioning work still needed to be completed. We can understand how our team was attempting to work through pricing and delivery options, in the time frame allotted with our dealer, even though the vehicles were not ready In closing, we do our best to make every deal possible, and we recognize occasionally, that a deal structure or vehicle availability may not always be achievable. We wish you well in finding your vehicle and once again, apologize we couldn’t be the dealership to do so. Thank you for your time!

Jul 27, 2022 -

Joe T responded

Great conversation with Harvey today and I appreciate his desire to get feedback to make things better for those that follow me (I ended up buying 2 cars at other dealerships). My issue was less about vehicle availability (although I acknowledge that the vehicles we discussed were not front line ready, even though listed on the website) and more about trust in representation and pricing. Harvey did represent this location as a learning organization, here's hoping that they are. I would still ask for Tony.

Aug 01, 2022 -

Longo Toyota of Prosper responded

We appreciate your time and congratulations on your vehicles - Make it a great day!

July 26, 2022

Did not check brakes as requested at 100m checkup . Now they are grinding ) weeks later since the pads are gone. Not good. More

by DW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pick one
Jul 27, 2022 -

Longo Toyota of Prosper responded

We wanted to acknowledge your posting on DR and apologize for your less-than-satisfactory experience. Because of the anonymity of DR, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Service Director, Daniel Sanchez at 972.346.5858. We look forward to hearing back from you

Jul 28, 2022 -

DW responded

Car was dropped off for repair this morning.

Jul 29, 2022 -

Longo Toyota of Prosper responded

Thank you for the update

July 25, 2022

Edwin and Carlos were amazing. Super helpful buying my new car, can’t recommend them enough. More

by Castillod1998
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Tillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Lopez
Jul 25, 2022 -

Longo Toyota of Prosper responded

From all of us @ Longo Toyota of Prosper - Enjoy what you drive!

July 24, 2022

Tony was forthright and clear in communication throughout the process of our car purchase. We found him to be refreshing. He made our experience simple and pleasant. More

by Raimieb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Longo Toyota of Prosper responded

Congratulations and welcome to Longo Family - Enjoy what you drive

July 19, 2022

Attended right when I walked through the door, has a great atmosphere and helpful people. Tony was so helpful and kind I really recommend him! More

by gladyscardenas80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Longo Toyota of Prosper responded

From all of us @ Longo Toyota of Prosper Sls Dept - we're honored to serve you and enjoy what you drive.

July 19, 2022

Everyone I encountered at Longo Toyota Prosper was very helpful. These are very trying times we live in currently. I lost my car unexpectedly in a car accident. Stephen did everything he could to get me in More

by Sarah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anson Baker
Jul 19, 2022 -

Longo Toyota of Prosper responded

We're happy that your okay after your accident and we're honored you've chosen Longo Toyota of Prosper to handle your auto care needs. Welcome to our family and please stay safe!

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