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Longo Toyota of Prosper

Prosper, TX

4.9
1,376 Reviews
At Longo Toyota of Prosper, our guiding principle is “Taking care of our guests, one at a time.” We create superior guest experiences that exceed expectations at every touchpoint. Our goal is to create lifelong relationships by establishing trust and loyalty through integrity and transparency. We never charge over MSRP or add overpriced additional equipment on our great selection of new, certified used, and used cars. We are proud to be part of the DFW community and actively support educational and charitable organizations. Our knowledgeable and helpful team members look forward to serving the DFW and surrounding communities.
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2100 West University Drive

Prosper, TX

75078

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Showing 1,376 reviews

September 22, 2022

This dealership always has excellent customer service! Service department is top notch! We have had our Toyota taken in for various reasons over the past year and a half, oil changes, tune ups etc. We hav More

by Collette Barbosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Longo Toyota of Prosper responded

We know you have many choices when selecting a servicing dealer and we're honored Ms. Barbosa to serve you and your auto care needs. Make it a great day and thanks again for the shout out - Team Longo

September 18, 2022

Tony Tony Tony! What can I say about him? Tony is an awesome person with a very beautiful soul! He has been my sales consultant since 2019. I followed him from a dif More

by Angelica
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Longo Toyota of Prosper responded

Thank you Angelica for such an AMAZING posting on DealerRater and boy did it ever make us smile @ Longo Toyota of Prosper. We're so honored to serve you and welcome to the Longo Family

September 15, 2022

Best car buying experience of my life! Quick, straightforward, friendly, incredibly professional. Longo Toyota is the best. More

by EE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Tillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Pan
Sep 15, 2022 -

Longo Toyota of Prosper responded

Thank you "EE" for being the most important part of our business and welcome to the Longo Toyota of Prosper family

September 13, 2022

Tony was such a pleasure to work with. Patient, kind & wants the best for his customers. More

by jduey24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Longo Toyota of Prosper responded

Thank you for entrusting the Sls team @ Longo Toyota of Prosper and welcome to the Longo Family

September 13, 2022

Diego was a good communicator. The service was efficient. Longo Toyota will be our new dealership. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego
Sep 13, 2022 -

Longo Toyota of Prosper responded

Thanks for the shout out on DR and delighted to read Diego took wonderful care of you and your servicing needs - Team Longo

September 09, 2022

Toyota of Prosper is a very friendly and professional dealership. Cecilia Kaldawi is very helpful, quick-thanks More

by bbaritchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Kaldawi
Sep 09, 2022 -

Longo Toyota of Prosper responded

Such a nice way to end our day @ Longo Toyota of Prosper - Thank you for the trust you have in our dealership and hurry back - Team Longo Toyota of Prosper

September 07, 2022

Play games and unprofessional! Really try to bait and switch people. Plenty of other Toyota dealerships to choose from! More

by Debie23
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vince TalPlacido, Johnson Oommen
Sep 07, 2022 -

Longo Toyota of Prosper responded

We wanted to acknowledge your posting and allowing us this opportunity to review, research and respond. During the visit to our dealership, you were interested in purchasing a used Audi Q7 that was set to be sold via wholesale when you arrived. In order to make your visit a great experience our sales manager pulled selling this vehicle to a wholesaler, absorbing the cancellation fees so you could purchase, that day. During the negotiation process you elected to walk away remarking we were being disrespectful with your trade value basing it on an online quote you received from Carfax.com which is not an actual appraisal. Again, Longo going that extra mile for our guest, Vince T (Sls Mgr) informed you he would honor the online trade quote (-) tax credit, which would have given you the same value as Carfax online. Although we do our best to make every deal possible, we recognize occasionally, that a deal structure may not always be achievable. We wish you well in finding the vehicle of your dreams and once again apologize we couldn’t be the dealership to do so.

September 05, 2022

Edwin sold me my 2015 Subaru BRZ. Very informative and friendly, made sure I left the dealership happy. More

by Spencer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Tillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Longo Toyota of Prosper responded

Congratulations Spencer on your 2015 Subaru, it's a great vehicle - Team Longo

September 05, 2022

He was great and professional, he helped us sell our car for a good price also we got a new Tundra at a great price!! More

by anesshoary
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Longo Toyota of Prosper responded

Enjoy your beautiful Tundra and thank you for allowing us to be your dealer - Team Longo

September 05, 2022

What a guy! Tony is genuine, patient, diligent, and kind. Not what I think of when I think of “car salesman”. He was the best to work with and I could not speak More

by Ivy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Longo Toyota of Prosper responded

We know you have many choices Ivy in selecting a brand | dealer and we're all so honored @ Longo Toyota of Prosper to have been chosen to handle your auto care needs. Welcome to the Longo Family

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