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Longo Toyota of Prosper

Prosper, TX

Overview
Employees
Reviews
Vehicles
4.9
1,353 Reviews
At Longo Toyota of Prosper, our guiding principle is “Taking care of our guests, one at a time.” We create superior guest experiences that exceed expectations at every touchpoint. Our goal is to create lifelong relationships by establishing trust and loyalty through integrity and transparency. We never charge over MSRP or add overpriced additional equipment on our great selection of new, certified used, and used cars. We are proud to be part of the DFW community and actively support educational and charitable organizations. Our knowledgeable and helpful team members look forward to serving the DFW and surrounding communities.
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2100 West University Drive

Prosper, TX

75078

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Showing 1,354 reviews

February 11, 2025

I just bought a new RAV4 from Tony at Longo. He was easy to work with. More

by Ian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Longo Toyota of Prosper responded

Thank you Ian for coming to Longo Toyota of Prosper and allowing us to assist in your auto care needs. Enjoy your beautiful RAV4.

February 10, 2025

They are helpful and communicated well regarding the updates of car and processed it very fast. More

by 233766301
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron
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Feb 10, 2025 -

Longo Toyota of Prosper responded

Thank you for your kind posting on DealerRater and we're delighted to serve you - Team Longo

February 09, 2025

Doug has been the service advisor for all of our Toyota vehicles since he previously was with Pat Lobb Toyota. We followed him to Longo Toyota of Prosper even though it was farther from our residence due t More

by Jkschaumburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Longo Toyota of Prosper responded

It’s great that you’ve built such a strong relationship with Doug over the years! It’s clear he’s earned your trust with his excellent customer service and honesty. Following him to Longo Toyota of Prosper speaks volumes about how much you value his expertise. Having that kind of consistency with someone who knows your vehicles and treats you right makes all the difference!

February 09, 2025

I have being servicing for 3 years and service so far is great and good More

by .arun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawerence cadillo
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Feb 10, 2025 -

Longo Toyota of Prosper responded

That's awesome to hear! It sounds like you've found a dealership that really takes care of you and your truck over the years. Having consistent, good service for that long must be a relief. Team Longo

February 08, 2025

I had Kenneth as my service advisor for the first time on Thursday 02/06. He did such a great job notifying me of any updates of my truck and I would be gladly to have him again for my next service maintenan More

by SantiagoNguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Longo Toyota of Prosper responded

That’s wonderful to hear! It sounds like Kenneth really made a positive impression with his communication and service. It’s always great when you find a service advisor who keeps you in the loop and makes the experience smooth. Longo Toyota of Prosper

February 07, 2025

Fantastic process, great communicator, knew the features and options to help us quickly narrow down the specific truck we wanted. Extremely easy process More

by Valmstx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Longo Toyota of Prosper responded

On behalf of the entire Longo Toyota of Prosper team, we extend our heartfelt congratulations. We hope you enjoy your new vehicle.

February 03, 2025

BAK was professional, courteous, efficient, and very personable. He’s a real joy to work with. More

by CK
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Bak Saeed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Longo Toyota of Prosper responded

Congratulations on your purchase! We’re so happy to hear that BAK made your experience enjoyable. It’s great to know that he was professional, courteous, efficient, and personable—he truly sounds like a joy to work with! Thank you for sharing your feedback, and if you ever need anything in the future, we’re here for you! Enjoy your new vehicle! Team Longo Toyota of Prosper

January 24, 2025

BAK was very professional and knowledgeable in assisting me with my purchase! He went above and beyond to ensure I had a great experience! An A+ grade for BAK and the dealership from this school teacher! More

by Allan K
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bak Saeed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Longo Toyota of Prosper responded

Thank you so much for taking the time to share your feedback! We’re thrilled to hear that BAK provided such a great experience and went above and beyond to assist you. It means a lot to us to know that you had such a positive experience, especially coming from someone as dedicated as a school teacher! We’ll be sure to pass along your kind words to BAK and the rest of the team. Wishing you all the best with your purchase, and we hope to see you again in the future! Team Longo

January 18, 2025

Excellent service and best sales guy! The entire process was super easy and the team made the car buying process easy and hassle free. More

by LKW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bak Saeed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Longo Toyota of Prosper responded

Thank you for your fantastic feedback! We're so happy to hear that Bak and our team made your car-buying experience smooth, easy, and hassle-free. It's great to know that we were able to provide the level of service you deserve. We truly appreciate your kind words, and we’ll be sure to pass them along to Bak and the team. Enjoy what you drive - Team Longo Toyota of Prosper

January 17, 2025

15 words are not enough to write how bad their service department is and how they steal your money. check the google review for full explanation, https://maps.app.goo.gl/KmxjVUDJm5Tm5ozZ8 More

by Marcos Marcano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Longo Toyota of Prosper responded

Our General Manager, Daniel Sanchez, has received your email and responded on Friday, January 17, 2025 and we appreciate you bringing this matter to our attention. He discussed your service visit with our Service Director, David Araujo, to address the incident. Please know if you have any further questions, our General Manager and or Service Director are here to listen and thank you for allowing us to extend our apology. Daniel Sanchez | D: 972.346.5801 David Araujo | D: 972.346.5861

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