Longo Toyota of Prosper

Gorgeous facility, amazing staff, and great cars at fair pri Being first time car buyers, my husband and I were quite apprehensive about the process. We did our research, and encountered all kinds of dealers, e Being first time car buyers, my husband and I were quite apprehensive about the process. We did our research, and encountered all kinds of dealers, everything from the super pushy stereotype to people who just didn't care. Longo Toyota, and more specifically our salesman Michael Quijano, gave us a perfect experience from the moment we stepped in the door. No one else even came close! The new facility itself is spacious, classy, and comfortable. We had looked at so many cars, but we really didn't know what we wanted. We were thinking preowned and had a Mazda we'd found online in mind, and Michael made sure we got all the details on it, as well as showing us some other used cars not yet listed online. But he also showed us an amazing deal on the 2018 Corolla, which was exactly the type of car we wanted, but we'd assumed was out of our price range. I really appreciated that Michael took more than two hours with us on our initial visit, talking through all our concerns. He actually helped us figure out what we wanted, but he wasn't pushing us towards one particular option. He asked a lot of open ended questions that put this huge decision into perspective for us. We came back the next day leaning towards a new car, but still unsure. Again, we had all our questions answered thoroughly, and talking to Michael helped us feel confident enough to make a decision. We decided to sign for the new Corolla. We had arranged financing through USAA, and while a finance guy did ask us politely if he could give us a lower rate and change our minds, he didn't push the issue when my husband said no. We were offered a lot of dealer packages which we also declined, but are still considering because we can add them up to 30 days after purchase. It was great not to be give the hard sell "now or never" pitch. In short, we kept waiting for all those dealer tricks and games to come out at the last minute...but they never did. We walked out the door at exactly the figure we discussed on our initial visit, with all dealer fees disclosed up front, and never feeling pushed or taken advantage of. If you're shopping around, I highly recommended Longo Toyota. And if you want a patient, knowledgeable, kind salesman I'd ask for Michael! More

Fantastic - Thank you! After 40 years of painful car buying, walked into to Longo Toyota to look at a 4 Runner and Andrea Carrington met my wife and I at the door. Wow! Wow! After 40 years of painful car buying, walked into to Longo Toyota to look at a 4 Runner and Andrea Carrington met my wife and I at the door. Wow! Wow!. First time in my life there was nothing hidden. No haggling. No pressure to buy additional items not wanted. Price on the internet was the price at the dealership. Andrea handle us from start to finish - listened to what we wanted, delivered exactly what we wanted. One person start to finish - no sales manager, no finance manager, no waiting, no changes throughout the process. This is the way car buying should have always been. 3 hours from walking in to driving out in a new car including test drive, trade, finance and delivery. So impressed, brought family back 3 days later and bought 2 more cars. If you are still reading this looking for a new car - put the computer or phone down and drive to Longo Toyota. Ask for Andrea! Thank you Longo and Andrea for changing buying a new car to focus on us, the customers! More

Service Department Lacks ALOT Dropped car off for 5k service and have a couple of items looked at. Got text to pick up 30 minutes later they don’t know if issue was addressed one Dropped car off for 5k service and have a couple of items looked at. Got text to pick up 30 minutes later they don’t know if issue was addressed one they were to fix said no... More

Pain-free, Fair, and Professional! Start to finish, this was the easiest and most fair car transaction in my history of buying cars. Having an empowered, capable Digital Guest Experienc Start to finish, this was the easiest and most fair car transaction in my history of buying cars. Having an empowered, capable Digital Guest Experience Specialist in Andrea Carrington made for a pain-free and satisfactory experience. It was nice not having to go into the city to find the deals, as Longo of Prosper was fair with my trade-in and pricing of the Tundra. We now look forward to a future of great service for our Tundra. More

Great experience. I gave it an excellent rating because of the price of the vehicle, as well as the knowledge and professionalism of Trey Meador, the sales rep who assi I gave it an excellent rating because of the price of the vehicle, as well as the knowledge and professionalism of Trey Meador, the sales rep who assisted my wife and I. More

Car buying the way it should be!! We have purchased many cars over the past 50+ years and have never had a more pleasant, hassle-free experience. Finally, a car dealership that cares a We have purchased many cars over the past 50+ years and have never had a more pleasant, hassle-free experience. Finally, a car dealership that cares about its customers. Trey and Shaun were very knowledgeable and offered options but let us decide. No pressure. A pleasure to work with all of them. We will be recommending Longo Toyota of Prosper to everyone. More

Best car buying experience! I have bad credit from a divorce. They searched hard for the best interest rate, and were kind and honest. They even advised me on how to lower it in I have bad credit from a divorce. They searched hard for the best interest rate, and were kind and honest. They even advised me on how to lower it in the future. There was no haggle pricing. And they have a great kids play area. More

Great new car price Does not spend a lot of time to negotiate because the price is reasonable. The sales representative is nice and knowledge. Happy to own a Toyota new Does not spend a lot of time to negotiate because the price is reasonable. The sales representative is nice and knowledge. Happy to own a Toyota new car now. More

Excellent customer service. A friendly, honest, and very informative dealership. They will treat you with respect and go above and beyond for you. Will always recommend them, alw A friendly, honest, and very informative dealership. They will treat you with respect and go above and beyond for you. Will always recommend them, always!!! Going to Longo Toyota Prosper was the best decision I ever made when it came to my next car. They’re the BEST!! More

Great Experience Got a brand new Prius from this location for "Big" Ed Garza. Great customer service experience all around, they gave me a great trade in price for me Got a brand new Prius from this location for "Big" Ed Garza. Great customer service experience all around, they gave me a great trade in price for me old 13 Camry which was crucial. Ed went above and beyond to make things easy and even drove the final paperwork to the house. I give him and this local an A+, Thanks Big Ed! More