Longo Toyota of Prosper

RW Orsburn was a pleasure to deal with. He was informed, patient and not aggressive. I appreciate his sales approach. Sales Manager Harvey Portwood also visited with me which was nice. Chad was very effic patient and not aggressive. I appreciate his sales approach. Sales Manager Harvey Portwood also visited with me which was nice. Chad was very efficient in Finance. Great Job! More

I always take my car for service to Longo. The advisors are very thorough and notify me of necessary repairs . They provide images of the repairs that are needed resulting the Multipoint inspection . The are very thorough and notify me of necessary repairs . They provide images of the repairs that are needed resulting the Multipoint inspection . The quality of work is always exceptional . More

At Longo, working with Aaron K., the buying experience is very professional, courteous and personal. Aaron is a very thoughtful salesperson. He takes your input and craft a series offers to fit the buyers re very professional, courteous and personal. Aaron is a very thoughtful salesperson. He takes your input and craft a series offers to fit the buyers requirements. My second vehicle purchased from Aaron at Longo . More

Very knowledgeable and accommodating sales staff. RW and Jamie made the transaction enjoyable. When considering a Toyota , I would recommend the team From Longo Toyota. Jamie made the transaction enjoyable. When considering a Toyota , I would recommend the team From Longo Toyota. More

Great service-Weston took good care of my needs. I appreciate the professionalism of Longo!! The price for the service rendered was the final price! appreciate the professionalism of Longo!! The price for the service rendered was the final price! More

This was probably my 4th time to Longo, first 3 times were great but limited to oil changes and tire rotations. My daughter indicated that she thought her 2010 FJ Cruiser with almost 85,000 miles might n were great but limited to oil changes and tire rotations. My daughter indicated that she thought her 2010 FJ Cruiser with almost 85,000 miles might need an alignment. After an oil change, tire rotation, filter replacement and repair to the emergency brake, I was told that the vehicle could not be completely aligned due to 'seized lock nuts on the tie rod ends'. I was presented with an estimate over $2000 for a steering rack and inner and outer tie rod ends, as well as another $800 for a cooling system flush and differential, EFI injector, and transmission services. I'd indicated that I had the $800 in services done at 52,000 at another dealer, and had the receipts I could produce. Apparently, they could not tell by examining these items whether they were indeed needed. The service consultant, David Araujo, took me out to the garage where I spoke to the mechanic, who showed me the tie rod ends. Since I had another engagement, I told David I would have to schedule the steering work for another time. I paid for the alignment and other work completed and left....... A short time later, I decided to get a second opinion from an independent shop, and was promptly told that none of the $2800 work was needed, especially the steering work. They indicated that I was being 'ripped off'. For a modest labor fee, they loosened the seized lock nuts and I went to a local Firestone, where I paid for another alignment that was a complete success..... I was left wondering just how hard Longo tried to free up the seized lock nuts. I will not go back to Longo - I paid for an incomplete alignment, which I was fine with, but could have spent $2000+ unnecessarily. More

Did not provide requested information and still waiting for it. Car serviced but not cleaned, tire plates were out. Not happy with overall experience. Need to improve for it. Car serviced but not cleaned, tire plates were out. Not happy with overall experience. Need to improve More

Aaron and Alex where wonderful. We were welcomed and made feel comfortable from start to finish. Aaron, was knowledgeable, friendly and an ease to work with. We love our new Taco and couldn't be more made feel comfortable from start to finish. Aaron, was knowledgeable, friendly and an ease to work with. We love our new Taco and couldn't be more thrilled with the whole experience. Would and will recommend! More

Great personal help when I needed it. Great staff.I was Great personal help when I needed it. Great staff. I was very impressed when I was interested in trading but needed to wait a while and I received Great personal help when I needed it. Great staff. I was very impressed when I was interested in trading but needed to wait a while and I received great service when it was time. Top of the line Dealership, Sales Staff and Service Department, my opinion. Thanks More

Always a pleasant experience at this dealership. Kenneth takes an interest in my needs for service and the time it will take to complete the service. takes an interest in my needs for service and the time it will take to complete the service. More