Back

Longo Toyota

El Monte, CA

4.8
5,042 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
Contact Dealership

3534 Peck Rd

El Monte, CA

91731

Directions

By Type

Showing 5,042 reviews

September 12, 2017

No support Offered a good deal but they could not find the car when I arrived. I waited for an hour before I left, then got a call that they found the car. Em More

by Tomque
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Walter Kostecki
Sep 13, 2017 -

Longo Toyota responded

Good Afternoon Tomque, My name is Kary Loefler, Guest Relations Director for the campus. I wanted to apologize for any inconvenience your visit may have caused. Because your experience is very important to us, I wanted to research this matter to the fullest. I understand that you were interested in a particular 2017 Camry XSE V6 Sedan / Predawn Gray Mica. When Walter was ready to bring the vehicle down, he found the battery was dead and needed a recharge. Because there was difficulty with charging on the Camry, our service personnel needed to step in. Walter wanted the vehicle to be fully diagnose, which would delay the vehicle delivery. The great thing about our communication software, we’re able to track active emails and any inbound/outbound phone calls. The communication is as followed. Your sales led came in on 8.27.17 @ 3:08 PM Walter responds on 8.27.17 @ 3:22 PM Throughout August and leading up until 9.12.17 @ 5:09 PM we have logged communication We wish you well in finding your vehicle and once again apologize we couldn’t be the dealership to do so. Kary Loefler Guest Relations Director

September 11, 2017

Had an amazing experience with David Reyes, the guy is very knowledgeable and helpful, very easy to work with, doesn't pressure you and an honest salesman More

by WRXWilly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Reyes
Sep 11, 2017 -

Longo Toyota responded

Happy Monday - It's Longo Toyota wanting to congratulate you on your recent sales purchase and thank you for sharing with others about your visit. Welcome to the Longo Family Kary Loefler Guest Relations Director Longo Toyota - kary.loefler@longotoyota.com

September 11, 2017

Just purchased a new C-HR over the weekend . Our sales David Liu was full of product acknowledge & helpful in any way . That makes our purchasing experience very happy & quick with no hassle j More

by William Chen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Liu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2017 -

Longo Toyota responded

CONGRATULATIONS on your brand new Toyota from Longo Toyota - We know you have many choices when selecting a brand/dealer and we're all very honored you've chosen Longo for your car care needs. Kary Loefler Guest Relations Director

September 11, 2017

Positive experience Ruben was very patient helpful, and answered all my questions. It was an easy purchase experience. I got a great deal on a used Camry with low mileag More

by Srp777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 11, 2017 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU so much for this awesome DealerRater review. Hi my name is Kary Loefler, Guest Relations Director for Longo Toyota. We know you have many choices when selecting a brand / dealer and we're all very honored you've chosen Longo for your car care needs. Call us if you need us, we're always here to listen. Kary Loefler Guest Relations Director 626.580.6057 Go Team Longo!

September 11, 2017

Excellent customer service Thanks to mr. Cardenas for providing excellent customer service. Toyota its been always #1 car. Wouldn't change it for any other brand. Thank you all More

by Echegoyen2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2017 -

Longo Toyota responded

Happy Monday - It's Longo Toyota wanting to congratulate you on your recent sales purchase and thank you for sharing with others about your visit. Welcome to the Longo Family Kary Loefler Guest Relations Director Longo Toyota - kary.loefler@longotoyota.com

September 10, 2017

Very Happy With Our First New-Car Buying Experience Mr. Juan Maldonado really showed patience, care and knowledge. Making our first new car buying experience a walk at the park with care and the right i More

by juliotobar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2017 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU so much for this awesome DealerRater review. Hi my name is Kary Loefler, Guest Relations Director for Longo Toyota. We know you have many choices when selecting a brand / dealer and we're all very honored you've chosen Longo for your car care needs. Call us if you need us, we're always here to listen. Kary Loefler Guest Relations Director 626.580.6057 Go Team Longo!

September 08, 2017

A good dealer He is a really nice dealer. He is patient with us. Although our English is not very well, he could still try his best to answer every question that we More

by Yoyo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Reyes
Sep 11, 2017 -

Longo Toyota responded

Happy Monday - It's Longo Toyota wanting to congratulate you on your recent sales purchase and thank you for sharing with others about your visit. Welcome to the Longo Family Kary Loefler Guest Relations Director Longo Toyota - kary.loefler@longotoyota.com

September 07, 2017

Best car experience This was the first time going through internet sales and it was the quickest and best way to do it. Walter is great, professional and a pleasure to wo More

by Unbreak4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Kostecki
Sep 07, 2017 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU so much for sharing your experience about your visit at Longo Toyota with others. Enjoy your brand new Toyota and keep spreading the word about Longo / Walter, we can never have enough business. Kary Loefler Guest Relations Director Longo Toyota 626.580.6057

September 06, 2017

Longo Toyota is the best! It was my First time and what a great new car buying experience did I have! Arina made it easy and worthwhile! I'm so in love with my new car! It was More

by Puppies4days
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Khatib, Arina Romanovskaya
Sep 06, 2017 -

Longo Toyota responded

From all of us at Longo Toyota we wanted to say CONGRATULATIONS on your brand new Toyota..... Make it a great day and welcome to the Longo Family! Kary Loefler Guest Relations Director Longo Toyota - 626.580.6057

September 05, 2017

Review It was a great experience and the workers were very friendly. They worked hard and explained to me clearly what was happening. I would highly recommen More

by J1235
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Do
Sep 06, 2017 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU... so much for this awesome DealerRater posting. Make it a great day and keep spreading the word about Longo / Jeff Kary Loefler Guest Relations Director Longo Toyota - 626.580.6057

...
434
...