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Longo Toyota

El Monte, CA

4.8
4,830 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,830 reviews

November 13, 2024

Michael has sold us four Toyotas. He is very informative, proactive and knowledgeable. With the quick turnover at Longo, it was invaluable Michael kept us informed our preferred vehic More

by smmatsunami
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Longo Toyota responded

Thank you for taking the time to share your experience with us! We are so grateful for your continued trust in Michael and Longo Toyota. It's fantastic to hear that he has been able to meet your needs over the years with his proactive, knowledgeable approach. We’ll be sure to pass along your kind words to him! We're also glad that you found our campus and inventory impressive. We strive to make the buying experience as seamless and convenient as possible, and it's great to hear that you enjoyed the variety of amenities we offer.

November 13, 2024

Fast, friendly, helpful. Everything was smooth starting with quick assistance to check a vehicle and take a test drive. Paperwork was fast as well More

by kaleolani32
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Crisanty
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Longo Toyota responded

Thank you so much for your kind review on DealerRater! We truly appreciate you taking the time to share your experience. We're thrilled to hear that everything went smoothly, from the quick assistance in checking out the vehicle to the fast and easy paperwork. Your feedback means a lot to us, and we're glad we could make your experience fast, friendly, and helpful. Team Longo

November 13, 2024

Longo is always helpful. Always satisfied with the work done on our car. We will continue to come to Longo for service. More

by vanessagomez9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Longo Toyota responded

We're honored to be your dealer-of-choice and please hurry back - Team Longo

November 12, 2024

Michael Kim was very helpful. We started the process online and finished the process at the dealer. Extremely helpful and professional More

by salramirez2004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Longo Toyota responded

Thank you for sharing your positive experience! We're so glad to hear that Michael Kim was able to assist you throughout the process, both online and in the dealership. We appreciate your kind words about his professionalism and helpfulness. Your feedback is valuable to us, and we're grateful for your time in posting it. Team Longo

November 12, 2024

Issac was amazing, he was honest and did not pressure me to buy anything. I did my research before I came to Longo and had visited 3 different Toyota dealerships. My experiences with the other dealerships w More

by Jasmine.gonzales47
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nov 12, 2024 -

Longo Toyota responded

Thank you so much for your kind words and for sharing your experience with Isaac at Longo Toyota! We’re thrilled to hear that Isaac was able to provide the kind of honest, pressure-free service that made your car-buying experience a positive one. It's great that he listened to your needs and helped you find the perfect deal. We truly appreciate your recommendation, and we look forward to welcoming you and your husband back when it’s time for his truck purchase. Thank you again for choosing Longo Toyota, and we’re so happy you’re enjoying your new car!

November 12, 2024

Great fast knowledgeable service department. Just got to make sure to have an appointment or else you might wait a little while longer. More

by mrmejia2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Longo Toyota responded

Thank you for taking the time to share your experience! We appreciate your kind words about our service department. We're glad to hear that you found our team knowledgeable and efficient. We do recommend scheduling an appointment in advance to help ensure a smooth and timely service. Thanks again for your feedback—we look forward to serving you in the future! Team Longo

November 12, 2024

Fred is a friendly, genuine employee who has the customer’s best interests in mind. Highly recommend Fred if you are interested in purchasing a used vehicle from Longo Toyota! More

by jtake12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Longo Toyota responded

Thank you for your wonderful feedback! We're so glad to hear that Fred provided you with such a positive experience. He truly cares about helping customers find the best options to fit their needs, and we're lucky to have him on our team. Enjoy what you drive - Team Longo

November 11, 2024

Great customer service! Victor was great to work with. He was very thorough, knowledgeable and so very helpful with my purchase. He answered all my questions and calls and m More

by louismonica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Longo Toyota responded

Thank you so much for your kind words and for taking the time to share your experience on DealerRater! We're thrilled to hear that Victor was able to provide you with such great service and make your purchase process easy and stress-free. We truly appreciate your recommendation, and we’d be honored to assist you again whenever you’re ready for your next vehicle. Thanks again for choosing Longo Toyota, and we look forward to seeing you again in the future!

November 09, 2024

Isaac was wonderful, very professional, courteous, knowledgeable and understood my ask and what I was looking for and was able to make a great deal happen! More

by TH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Longo Toyota responded

Thank you so much for taking the time to share your experience with Isaac on DealerRater! We're thrilled to hear that he provided you with such a professional, courteous, and knowledgeable service. It's wonderful to know that he was able to understand your needs and work with you to make a great deal happen. Team Longo

November 08, 2024

I've been coming here every 5000 miles for an oil change never disappoint it till now, just did 25000 miles oil change one of the staff requested to clean the engine for $44.00 dollars so I said okay but wh More

by doctorno168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Ng
Nov 08, 2024 -

Longo Toyota responded

Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you had during your recent service. We understand your frustration, especially given the high level of service you've come to expect from us. Our Service Manager, Matthew Menendez, tried reaching you earlier today (November 8, 2024) but was unable to connect. We would still like to address this issue promptly and ensure your concerns are fully resolved. Matthew did leave is contact information on your voice mail and we look forward to hearing back from you. Team Longo