Longo Lexus

My wife and I had a very pleasant experience purchasing/leasing our new Lexus RX 350. Our sales consultant Felix Giles was a true professional, very friendly and accommodating to ensure needs w purchasing/leasing our new Lexus RX 350. Our sales consultant Felix Giles was a true professional, very friendly and accommodating to ensure needs were met. The entire process was not pressure filled, we felt very relaxed the entire way. We would definitely recommend Felix and Longo Lexus to our friends and family. More

I recently had my 2004 Lexus RX330 serviced. My Service Consultant was Mr. John Duran. If you are a first time or even an existing customer of Longo Lexus, I highly recommend contacting Mr. Duran as your S Consultant was Mr. John Duran. If you are a first time or even an existing customer of Longo Lexus, I highly recommend contacting Mr. Duran as your Service Consultant. Mr. Duran is very professional, genuinely warm and friendly, and obviously very dedicated to serving his customers needs. I'd like to share a personal experience with Mr. Duran that exemplifies Longo Lexus' efforts to maintain goodwill with their customers. Mr. Duran made an honest mistake in quoting the estimate for some additional service that was necessary on my car. Not only did Mr. Duran take the time to go over the work performed on my car, but he explained his mistake, and in the end, and to my surprise, I was not charged for the additional cost. Mr. Duran even went a step further and offered me a discount that was even better than my Triple AAA discount. I could not thank Mr. Duran enough for what he did because he did not have to do that on his own. At other places I most likely would have been fighting to get a fair compromise for a mistake that was not my fault. But, Mr. Duran had it all taken care of when I came to pick up my car, and I was very impressed. I truly appreciated his honesty and integrity. Longo Lexus has serviced my car since I purchased it six years ago, and they continue to provide excellent, quality service, as well as excellent service consultants, one in particular being Mr. John Duran. More

Niva has been so helpful that I am recommending Longo Lexus to everyone. I really felt like I was taken care of and happy to come service my car there. I have recently convinced my dad to start taking Lexus to everyone. I really felt like I was taken care of and happy to come service my car there. I have recently convinced my dad to start taking his Lexus to Longo and work with Niva as well and we are all very happy with his customer service. Glad to see that Longo Lexus is hiring such excellent employees! More

Longo Lexus had ample cars/models to choose from. It was the best experience I have had when purchasing a car. Ed did not play any games and the negotiation process went very well. At the end, my daughter a the best experience I have had when purchasing a car. Ed did not play any games and the negotiation process went very well. At the end, my daughter and I were very pleased with the RX 350 we purchased. More

I feel like I got an excellent price on certified used Lexus RX 350. Sales person was not pushy but friendly and polite. He seemed very honest and he was helpful. There were anumber of cars to choose fr Lexus RX 350. Sales person was not pushy but friendly and polite. He seemed very honest and he was helpful. There were anumber of cars to choose from and he helped me make a decision about which one would fit my needs. He was thorough in explaining all teh functions of the car. Flelix also gave me a few extra things like a keychain and floor mats which was a nice touch. I felt like he listened to my needs in regards to choosing a car and a price point for the purchase of a car. More

I was one of those people who hates to bring my vehicle to get services because some service reps. just don't care and make you wait for hours,or they can't remember your name!!! But then i was referred to to get services because some service reps. just don't care and make you wait for hours,or they can't remember your name!!! But then i was referred to Niva Salazar and he is the greatest service agent I've ever had...He is the reason why i like to bring my vehicle to Longo to get serviced. More

Nurul is a very friendly salesman to work with. He made our car purchase a pleasant experience in a relaxed atmosphere. There wasn't the typical "haggling" that we have encountered at other dealerships. our car purchase a pleasant experience in a relaxed atmosphere. There wasn't the typical "haggling" that we have encountered at other dealerships. He negotiated a fair deal with his superiors and came back with a printout showing the particulars of the purchase, including money factors, etc. This is the second lease that we have made through Nurul and both times he made sure were we getting the car we wanted, not a second or third choice. After agreeing on the terms, Nurul brought us over to the financing. That too was a pleasant non-pressured event. David Ishida, Financial Services Manager, was very friendly,thoroughly explaining the terms of the contract including any other options that were available that could be added to the contract, but definately no arm twisting. Upon completion of the paperwork, Nurul brought us out to our new car that was fully detailed and ready to go. After going over the operation of the vehicle, we pulled out of the lot as another satisfied Longo Lexus customer! More

AJ Chand was our saleman at Longo Lexus. He was extremely curtious and pleasant, and answered all of our questions in a straightforward and personable manner. My family and I were looking for a sp extremely curtious and pleasant, and answered all of our questions in a straightforward and personable manner. My family and I were looking for a specific Lexus model, the IS 350, and AJ was able to recommend a car that suited our requirements, again in a most professional manner. He did not try to dictate what we were to see, and allowed us to go at our own comfortable pace with regards to deciding on the right vehicle for us. Generally, buying a car is a stressful experience, but in this case, AJ made it easy for us. I probably would have tried to get a little better price on the vehicle, but my family and I had such a positive experience working with AJ, that we decided to take a reasonable offer and conclude the purchase. I would highly recommend AJ as the salesman to see if they are interested in purchasing a Lexus. Robert Yamamoto 2010 IS 350 More

This was the most pleasant customer experience experience of my life. From the moment we met Hadi until the conclusion of our transaction, he was very helpful and informative. He never pushed us and helped of my life. From the moment we met Hadi until the conclusion of our transaction, he was very helpful and informative. He never pushed us and helped us make an educated decision. I will recommend him to all of my friends and family. More

Both George and Nona have been extremely helpful from the phone call to my purchase. They explained everything about the car in detail and did not give me a hassle to purchase anything extra nor did they gi phone call to my purchase. They explained everything about the car in detail and did not give me a hassle to purchase anything extra nor did they give me any runarounds. Truly, it was a fast experience exactly the way i prefer it. i cannot recommend a better place or sales reps. More