Longo Lexus

For us, common customers, purchasing a car can become a stressful and sometimes an overbearing experience. However, if you ask for Jim Karimi at Longo Lexus, you can rest assured that your car buying exper stressful and sometimes an overbearing experience. However, if you ask for Jim Karimi at Longo Lexus, you can rest assured that your car buying experience will be stress-free and hassle-free. I also spoke over the phone with Nick Pailevanian at Internet Sales, and he was both professional and courteous in answering all of the questions I had about the new car. As a recent buyer of the new RX 450h AWD, I am very happy to know that I've received stellar customer service throughout the purchasing process. Throughout the process, Jim remained professional, courteous, and friendly, and I strongly felt that he truly enjoyed his job. I would, without hesitation, recommend Jim Karimi and Longo Lexus to all of my friends and colleagues. Thank you, Jim and Longo Lexus, for making this process enjoyable and customer-friendly. More

THE WHOLE BUYING EXPERIENCE AT LONGO WAS VERY PLEASURABLE. NO PRESSURE.GEORGE KANTANTO WAS OUTSTANDING. EVEN AFTER THE DEAL WAS COMPLETE HE TOOK AN HOUR TO GO OVER ALL THE DIFFERENT THINGS IN OUR PLEASURABLE. NO PRESSURE.GEORGE KANTANTO WAS OUTSTANDING. EVEN AFTER THE DEAL WAS COMPLETE HE TOOK AN HOUR TO GO OVER ALL THE DIFFERENT THINGS IN OUR NEW RX350 AND EXPLAINED EVERYTHING.. I WOULD BUY FROM THEM AGAIN. More

George Kantanto was great to work with. No problems what so ever. Very personable and friendly. Very straight forward, no hagaling or presure. George should teach lesons to other car dealers on how to condu so ever. Very personable and friendly. Very straight forward, no hagaling or presure. George should teach lesons to other car dealers on how to conduct business. I went to another dealer before going to Longo and it was very different. The salesman there wasn't near as easy to work with as george was. More

Mr. Salazar was extremely friendly and helpful.He made sure my vehicle was properly taken care and in a timely manner. Being able to provide a "loner" vehicle was tremendously accomedating. He went above sure my vehicle was properly taken care and in a timely manner. Being able to provide a "loner" vehicle was tremendously accomedating. He went above and beyond my expectations. Overall great customer service. More

Overall, the experience was good. Neva was very friendly and personable when I dropped off my car. I quickly prepared my paperwork and even obtained a Lexus loaner car, as opposed to the Enterprise car tha and personable when I dropped off my car. I quickly prepared my paperwork and even obtained a Lexus loaner car, as opposed to the Enterprise car that was made available to me. The work was well done. My experience at pick-up was prompt and I felt appreciated when speaking to the cashier and the valet driver. More

I have been taking my Lexus IS to the Longo Lexus in El Monte for the past two years. Niva Salazar has been the employee I always worked with because he has always gone above and beyond to make sure I am s Monte for the past two years. Niva Salazar has been the employee I always worked with because he has always gone above and beyond to make sure I am satisfied with my service. He has always been very punctual and honest with me and I truly appreciate that. It is because of him that I continually take my car the the El Monte Longo Lexus for service of my vehicle. Sincerely, Valerie Zarate More

Great quick and friendly service, had made a appointment a week ahead with Niva, got to the service center a bit early it was Niva's lunch time. however still took no longer then 5 min for them to get niva a week ahead with Niva, got to the service center a bit early it was Niva's lunch time. however still took no longer then 5 min for them to get niva out of lunch to take care of my service request, he explained what services will be done and the estimated cost, setup my loan car and I'm off the lot in less than 20 min. receive a call from Niva the next day informing me that my car is ready and again gone over what was done. i was in and out of the service department in less than 15 min including returning the loaner. More

This was my fifth ES purchase--my first at Longo Lexus--and by far the best experience I've ever had in my car buying history. It started with an outstanding sales representative, Jim Karimi, who i Lexus--and by far the best experience I've ever had in my car buying history. It started with an outstanding sales representative, Jim Karimi, who is an extraordinary professional in every important business category--courtesy, knowledge, responsiveness and integrity. I've never met a sales representative that made himself so available and is so knowledgeable of the product, service and financing. My visit to the dealership simply reinforced the excellent impression Mr. Karimi had given me over the phone. Every employee I met or dealt with was courteous, customer-oriented and efficient. The facility itself is out of this world--clean, professional and visually impressive. Everyone is offering assistance or courtesies. The senior executive took time to come by and introduce himself and thank me for my business. The Financial Services Manager, Rachel Amin, was also outstanding in her courtesy and efficiency. She made the paperwork process a pleasure. Finally, the product itself--the ES350--is a world class automobile. In styling, color, performance, quality and value it dramatically beats the competition. It's simply a wonderful automobile. When you combine all these outstanding characteristics--the sales representative, Jim Karimi, the physical plant, the customer-oriented employees, senior executive leadership and a world class automobile, you truly have an unsurpassed experience. My thanks to Longo Lexus. More

I highly recommend Niva Salazar when visiting the Service Department at Longo Lexus. He always provides exceptional customer service, ensuring that all my vehicle needs are accounted for. Whenever I schedu Department at Longo Lexus. He always provides exceptional customer service, ensuring that all my vehicle needs are accounted for. Whenever I schedule an appointment, I make sure to request Niva because I know he will go out of his way to provide quality service. More