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Longo Lexus

El Monte, CA

4.9
2,042 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,042 Reviews of Longo Lexus

October 22, 2021

Longo is always on time and delivers the service they offer in a timely and efficient manner. I highly recommend them! More

by thecanwhocan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
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Oct 25, 2021 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater about your visit to Longo Lexus - We're honored to serve you - Team Longo

October 19, 2021

I had a Very pleasant buying experience with my Salesman, Anthony Nguyen, and the Sales Manager, Kevin. More

by Dojonesca
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin, Kelly Yang, Anthony Nguyen
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Oct 19, 2021 -

Longo Lexus responded

Thank you for sharing this moment with Longo Lexus and DealerRater. We are delighted your visit to our campus was excellent and that Anthony and Kevin took wonderful care of you. Enjoy what you drive and call us if you need anything - Team Longo

October 19, 2021

Someone that arrived after me was attended to before me. And my car was returned dirty More

by Yadi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chico
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Oct 19, 2021 -

Longo Lexus responded

We wanted to acknowledge your DealerRater review. Because your voice and experience is important to us, we would like to know more of what may have transpired. Please feel free to contact our Guest Relations Dept. and ask for Laura Montes, she's always here to listen. D: 626.580.6134 E: laura.montes@longolexus.com We look forward to hearing back from you

October 19, 2021

Great Dealership Longo Lexus. Been customer since 25 Great Dealership Longo Lexus. Been customer since 25 years and bought couple of Lexus from here. Also always come to Longo Lexus for all required se More

by dpatel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
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Oct 19, 2021 -

Longo Lexus responded

Thank you for the 5 STAR review and sharing this moment with Longo Lexus and DealerRater. We thank you for being loyal to us for 25 years, wow. We know you have many choices when selecting a brand & dealer, we're honored to serve you. Team Longo

October 19, 2021

My 5th car with lexus, will not change dealership, I’m very comfortable with their service More

by imeldaperlez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer, Francis Saldana
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Oct 19, 2021 -

Longo Lexus responded

Thank you for the shout out on DealerRater. From all of us @ Longo Lexus, we're honored to serve you and please enjoy what you drive. Team Longo

October 16, 2021

No professional manners. Poor attitude. Do not feel like it’s “luxury” dealership at all. More

by local323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edgar Anzaldo
Report | Print
Oct 18, 2021 -

Longo Lexus responded

Good Afternoon, We wanted to acknowledge your posting on DR and apologize for your less-than-satisfactory experience. Because of the anonymity of DR, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you at your earliest convenience. Please feel free to contact our Service Director, Paul Wareham at: D: 626.580.6252 E: paul.wareham@longolexus.com We look forward to hearing back from you

October 15, 2021

Very professional and helpful always a pleasant experience when dealing with Longo Lexus or Toyota More

by ronatilano55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Report | Print
Oct 15, 2021 -

Longo Lexus responded

What a great way to start our day @ Longo Lexus - Thank you for the kind posting and we're honored to serve you. Team Longo

October 15, 2021

Longo Lexus with my best agent Kelly Yang Always meet my expectations and great way of communications More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Report | Print
Oct 15, 2021 -

Longo Lexus responded

Thank you Maria for the shout out on DealerRater about your visit to Longo Lexus - Have a wonderful weekend - Team Longo

October 14, 2021

Excellent service by edgar. Went out of his way to make sure repairs were performed. More

by Gji6548
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Report | Print
Oct 14, 2021 -

Longo Lexus responded

We're honored to serve you and please hurry back - Team Longo

October 12, 2021

I was informed by the service advisor I neded additional work on my vehicle. I service my vehicle every 5,000 miles and dont understand how certified mechanic are not doing a full detail check on my car. H More

by Christopherf Funderburk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Lew
Report | Print
Oct 12, 2021 -

Longo Lexus responded

Thank you Mr. Funderburk for sharing your viewpoint on DealerRater. We certainly agree with your statement and would like to extend our apologize if a multi-point inspection (vehicle health check) was never presented to you after your past services. We know this matter is important to you and if there are any outstanding questions that need to be addressed, please feel free to contact Jennifer, she's always here to listen. Thank you again, for helping us be a better ran company - Team Longo

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