Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Long Subaru
Webster, MA
562 Reviews
Welcome to Long Subaru in Webster Massachusetts, conveniently located just 10 minutes south of Worcester right in the middle of The Last Green Valley. Our Subaru dealership is a part of R.H. Long Motor Sales which has been serving central and eastern Massachusetts since 1927. For over 95 years, we have been serving the wants and needs of car buyers in Central Mass., Worcester, Webster, MA, Shrewsbury, Northern Connecticut, and beyond. Our knowledgeable staff are ready to answer your questions and help you find the right new car, assist with financing, and more. Use these directions to our Subaru dealership and stop in to Long Subaru where we'll get you into the car of your dreams! Have questions to ask first? Give us a call at 916-509-8500.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 563 reviews
September 24, 2013
This was the second dealer we visited; Anchor in North Smithfield was first. Long exceeded our expectations on the service, price and friendliness. Long was much more low key and was able to get the exac Smithfield was first. Long exceeded our expectations on the service, price and friendliness. Long was much more low key and was able to get the exact car, a fair trade in in a very professional, not pushy, nonsense type of way. She also was fine with us shopping around and expected us to do so. A big plus was that she offered to let us put a tandem bike in the car to make sure it fit, we did not even have to ask. I would certainly go back to Long Subaru. More
by dwmpre
August 03, 2010
I was in the market for a new Subaru, and called around on a Saturday to 5 different dealers. They had the exact car I wanted, and the second-lowest price. On Monday I went in to buy the car, and the sale on a Saturday to 5 different dealers. They had the exact car I wanted, and the second-lowest price. On Monday I went in to buy the car, and the salesman I spoke to on Saturday (Ed) wasn't there because he doesn't work on Mondays. I made the deal with another Salesman (Kevin) and the GM (Scott), and went back in on Thursday to sign all the paperwork. I made arrangements with Ed to pick up the car at 10AM on the following Monday. Ed said that although he usually doesn't work on Monday, he would come in for the sake of delivering my new car. On Monday I arrived to pick up the car, and neither it nor Ed were anywhere to be found. After about an hour everything was straightened out. Despite the time-consuming process of buying a car from them, they seem to be somewhat more honest than the sorry lot of sleazy dealers I've encountered, which is why I'm not dinging them too bad on the recommendation. Just don't expect super efficiency! More
by dgrsa
Employees Worked With
Other Employees :
Ed Clement, Scott Barry, Stephen Geer, Kevin Goodrow, Kevin Goodrow
November 17, 2007
My wife and I just bought a Subaru Outback from this dealer. We got quotes from multiple dealers using edmunds.com and got the run-around from other dealers (we'll give you a price when you come in, etc dealer. We got quotes from multiple dealers using edmunds.com and got the run-around from other dealers (we'll give you a price when you come in, etc.). The quote we got from Long was competitive with the other prices we received. I exchanged multiple emails and phone calls with Steve who was very responsive to our requests. We went in once to test drive a car and got good service without much sales pressure (we were test-driving a CRV later that day). At this point we also got our trade-in appraised so we could compare final out-the-door prices with other dealers. A few days later we came in again to test drive a few other cars, including the one we ultimately purchased. That day we finalized numbers and put down a deposit. We got low APR financing through Subaru which took a day, so we came down the next day to sign all of the paperwork and complete the trade-in. Our trade-in price wasn't great, but it was fair, and higher than the price we received from another dealer. The finance manager, Mike, was very pleasant to deal with. He gave us numbers on an extended warranty, but didn't apply any pressure us to buy it (we didn't). There were no other offers for things like undercoating or fabric protection that some dealers use to pump up the profit. We're happy with our purchase and it was a pleasant, straightforward experience. There was no funny business with the numbers or high-pressure tactics. More
by Yellow_Dog
