Long Subaru

Excellent Car Buying Experience Everyone that I interacted with at this establishment was delightful and very happy to help with any questions, regardless of the sale person I was wo Everyone that I interacted with at this establishment was delightful and very happy to help with any questions, regardless of the sale person I was working with. John was extremely helpful and the minute I walked through the door he jumped to help me with my queries. He was very knowledgeable of the product he was selling and made the whole experience easy and delightful. I would also like to acknowledge that Ray was also extremely helpful and informed me to bring in all the paper work necessary to complete the deal in advance so I was fully prepared for the closing. I would highly recommend anyone who is looking to purchase a vehicle to at least visit this location to learn what it is like to interact with professionals who care about their work . More

Excellent service! I’ve been very happy with the service I’ve received from Long Subaru over the past four years. Their friendly service just can’t be beat! I know ever I’ve been very happy with the service I’ve received from Long Subaru over the past four years. Their friendly service just can’t be beat! I know everyone by name. It’s like meeting old friends every time I service or lease a new vehicle. Cheers!!!!!! 😃 More

Have had a great history. This was the 7th Subaru we have purchased from this dealership. We always have been treated well and they have a tremendous service department. Howe This was the 7th Subaru we have purchased from this dealership. We always have been treated well and they have a tremendous service department. However, our initial salesperson was a bit disappointing . We chose a car and finally set on a price and date for pickup, When we went to our appointment to pick up the car, our original salesman, David F., was busy with other clients. We had made an appointment with him. Another salesperson, John A., kindly handled the delivery procedure so that we would not have to wait for David. When John inspected the car, he discovered one of the accessories I had paid for had not been installed. He quickly set about checking on it and got our new car into the service center and the device was installed pronto. David, however, should have been the one to have checked the car out prior to our appointment so we would not have to wait for the accessory to be installed. John then spent quite a long time thoroughly explaining and then showing me features of the car that were new to me. He was wonderful. The manager apologized for the error made by David, and made some compensations. They did bend over backward to try to make it all right. The manager also had our original salesman apologize for the error. I did not want to downgrade this dealership for one man's error. In the ratings below, I am rating John Agby. More

Good experience My husband and I rate Long Subaru of Webster,Massachusetts a 5 star dealership. The whole staff was curtious , patient and friendly. Their goal is to My husband and I rate Long Subaru of Webster,Massachusetts a 5 star dealership. The whole staff was curtious , patient and friendly. Their goal is to please their customers. A special thank you to our salesman , David Fayard. He went out of his way to give us the car of our dreams for the right price. Also a thanks to Ray Brien, our financial director, he was a pleasure to work with. More

The best dealership in this area As a woman the dealership is just as important as the car. You can't beat the service and sales dept. of Long Subaru. Lisa C. is one of the best sa As a woman the dealership is just as important as the car. You can't beat the service and sales dept. of Long Subaru. Lisa C. is one of the best salesperson I have ever worked with. The finance dept is one of the best. He will help you find money if there is some. For example I had money left over on my previous car's warranty. All in all I will do business with this family and their employees forever. More

Absolutely the best car buying experience I have ever had ! Matt was a true professional low key and so knowledgeable about his products .It was the best car buying experience I HAVE EVER HAD!!! Customer for li Matt was a true professional low key and so knowledgeable about his products .It was the best car buying experience I HAVE EVER HAD!!! Customer for life ! More

"No pressure car buying experience" If you're looking for a pleasant car buying experience then Long Subaru is the place to go. Everyone is friendly, helpful and most importantly they ar If you're looking for a pleasant car buying experience then Long Subaru is the place to go. Everyone is friendly, helpful and most importantly they aren't pushy. I love the low key atmosphere where I don't feel pressured into buying something that's not right for me. Between myself and my family, we have now purchased 4 vehicles from Long over the past 4 years. Each time, we have requested to work with Lisa and we haven't been disappointed. She makes sure she understands what we want and makes suggestions accordingly always keeping in mind our needs. I especially enjoy her warm personality which takes a lot of the stress out of car buying. And when I go in for service, she knows who I am and always asks about the car. That wouldn't happen at most dealerships and is a big reason why we have returned so many times. I highly recommend Long Subaru and especially Lisa Courchaine! More

Trade-in and purchase This is my 2nd Subaru, and I've had great experiences with both purchases. I worked with Matt Orn this time around, who was very professional and frie This is my 2nd Subaru, and I've had great experiences with both purchases. I worked with Matt Orn this time around, who was very professional and friendly. The trade-in and purchase went smoothly, and it was not stressful at all. More

No hassle trade-in and purchase This is the third Subaru we've bought from Long. Every time it has been handled well and generously by these great folks, We've sent our friends who This is the third Subaru we've bought from Long. Every time it has been handled well and generously by these great folks, We've sent our friends who have had the same experience. Where there were a couple of small glitches, they not only made it right, they went the extra mile with an additional service comp. I mean a window wasn't cleaned thoroughly and they cleaned it again, and a broken chip has to be reordered, life happens. They are great to deal with from the sales folks right out into Service. They are the best. I've dealt with other car sales people who treated me like a little girl without any common sense. Needless to say, I don't go back to them, but I'll go back to Longs and Lisa Courchaine any day! More

The best way to buy a car Walking into the dealership, we gave the name of the sales representative we wanted to speak with (my son had purchased here from Matt). The man who g Walking into the dealership, we gave the name of the sales representative we wanted to speak with (my son had purchased here from Matt). The man who greeted us went to find Matt, and took us to the lounge to wait (very nice lounge in the service department- I will be able to use their open wi-fi to work while getting service there-- but if it's a long service, they give you a loaner vehicle so you're not trapped there!). Matt, our sales agent, asked questions, listened to what I wanted and helped narrow down my choices. He brought up examples of the cars for me to look over. He was open about pricing, never once inquiring if we were trading until we had made the decision to buy and he had already told us the price we would pay for the purchase of the new car.. The finance manager, Ray, was very detailed in his rationales for what would be worth our extra money (and what wouldn't) instead of just selling us all the bells and whistles. He asked what kind of driving I do, and figured out the potential mileage so he could answer our questions with the best personalized answers for an informed decision that was best for us. We've been to other dealerships, where the sales people try to undercut each other, and even talk disparagingly about other dealerships (that sell the same cars!). One of the last dealers we went to wouldn't even give us a "ball park" price for the vehicles we were interested in until we brought in our trade-- I mean excuse me, but what does my car have to do with the price of your car, unless some creative numbers come into play? Long Subaru was honest, no pressure and pleasant to deal with. You really feel like part of a family when you go there. If you're planning on a Subaru, it is well worth your time to investigate Long, and interact with the professional and pleasant sales team they have there. More