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Long Subaru

Webster, MA

4.9
562 Reviews
Welcome to Long Subaru in Webster Massachusetts, conveniently located just 10 minutes south of Worcester right in the middle of The Last Green Valley. Our Subaru dealership is a part of R.H. Long Motor Sales which has been serving central and eastern Massachusetts since 1927. For over 95 years, we have been serving the wants and needs of car buyers in Central Mass., Worcester, Webster, MA, Shrewsbury, Northern Connecticut, and beyond. Our knowledgeable staff are ready to answer your questions and help you find the right new car, assist with financing, and more. Use these directions to our Subaru dealership and stop in to Long Subaru where we'll get you into the car of your dreams! Have questions to ask first? Give us a call at 916-509-8500.
Contact Dealership

7 Sutton Road

Webster, MA

01570

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Showing 563 reviews

July 02, 2023

Overall the experience was good, the follow up when they said they would get back to us on certain situations didn't happen when stated, I ended up following up More

by DCK3B1
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Fayard
Jul 04, 2023 -

Long Subaru responded

Hi, we really appreciate your great feedback! Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

July 01, 2023

Great service. Everyone is polite and professional. Shawn was patient and did a great showing me the car and going over everything. More

by CFGOLDEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I can’t remember his name
Jul 04, 2023 -

Long Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

July 01, 2023

Carrille was above and beyond with everything and anything I had any questions about! Overall excellent experience. More

by SARAHJANEX333
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carille Dionne
Jul 04, 2023 -

Long Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

June 30, 2023

Dan was really great to work with - very knowledgeable, polite, and pleasant. Overall great customer service experience. More

by MARTIN.ERICALEIGH
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Angelone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2023 -

Long Subaru responded

Hi Martin, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

June 27, 2023

Customer Service was excellent. Service Rep was extremely helpful with loaner car. Repair Service was excellent. More

by NUBBLELIGHT1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Brill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abigail Granville
Jun 29, 2023 -

Long Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 25, 2023

Easy to schedule, pleasant staff and environment. Great quality work with no pressure to have unnecessary work done. More

by JL
Workmanship
Recommend Dealer
Yes
Employees Worked With
John
Jun 27, 2023 -

Long Subaru responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

June 24, 2023

The service staff was polite and knowledgeable and identified another issue in addition to the one that brought me there. More

by deefitz409
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service
Jun 26, 2023 -

Long Subaru responded

Hi, we really appreciate your feedback! Safe travels!

June 24, 2023

Near where I live, like express service, lounge is comfortable to wait in while car is being serviced and staff is pleasant knowledgeable. More

by rogers.jillp
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service: John Upham
Jun 26, 2023 -

Long Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 23, 2023

All very helpful. Clean environment and many types of hospitality food, drink, etc. Everything was done in a timely manner! More

by BANIAJANE208
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joshua Costa
Jun 26, 2023 -

Long Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 23, 2023

Every member of the Long Subaru staff cares about their customers and their customers vehicles.They are terrific. More

by PCORRIGANIII
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Brill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Long Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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