Long Subaru

New car This is the secound car I bought and I am very happy . from sales to service everyone was very helpful and friendly. I would buy from long again This is the secound car I bought and I am very happy . from sales to service everyone was very helpful and friendly. I would buy from long again More

Long came through in the clutch! It started on Monday Dec.3rd. I went on live chat on the Long website. I explained that I was in a real pickle. My brake pedal went to the floor and t It started on Monday Dec.3rd. I went on live chat on the Long website. I explained that I was in a real pickle. My brake pedal went to the floor and there was a brake light on and also a check engine light. The rep who was very nice and helpful (can't remember her name?) said she would check with service and someone would call me. I had to take the day off from work. I live in Franklin and work in Worcester so I really need my car. I decided to drive to Long (carefully) and hope they could see me and possibly give me a loaner. While on my way a service rep called (once again very nice, didn't catch his name?) saying they would be happy to look at my car when they are able. I made it there. Spoke with Mike Jimmenez , who I have had the pleasure of dealing with for the better part of the last 15 or so years. Mike found me a loaner. Later that day Mike called me with the bad news. My car (2005 Legacy wagon) had some very labor intensive problems. Mike estimated the repair cost at over $5,000.00. Given that the car was 13 years old and had 165,000 miles, I asked Mike and he agreed It was time to move on. I went on Longs Pre-certified website and found a car that suited me both as a much needed replacement and also financially. I went to my bank and was pre-approved for the estimated cost of the vehicle. I then drove to Long walked into the sales section and the first person I encountered looked up at me and said "can I help you" I said yes and briefly explained my circumstances and from this point on I was in the very capable hands of Lisa Courchaine. I explained the year and model I had found and Lisa found it right away. She pulled the car around opened the doors and hood and walked me around pointing out how well the previous owner had maintained the car. We went for a text drive and I was sold! We filled out the paperwork and was brought in to the finance officer who explained everything to me and I purchased my beautiful 2013 Subaru Outback. I came in the next day and Lisa had everything all set. Lisa and the rest of the Long Subaru saved the day! Thank you to all! Happy Holidays. More

Great team! Great car, great sales team and great overall customer service. No pressure and smooth experience. You are first class all the way! Thank you Mike, Ma Great car, great sales team and great overall customer service. No pressure and smooth experience. You are first class all the way! Thank you Mike, Matt and Long Subaru! More

Thank you Matt did a great job helping me find my new car. He was friendly, helpful, and professional. I love my 2019 Impreza. I would recommend long Subaru t Matt did a great job helping me find my new car. He was friendly, helpful, and professional. I love my 2019 Impreza. I would recommend long Subaru to anyone. More

Buying a new used car was easy .. We went looking for a used vehicle and like everyone else we wanted a good deal and a pleasant experience. Well, we found it here at Long when we pur We went looking for a used vehicle and like everyone else we wanted a good deal and a pleasant experience. Well, we found it here at Long when we purchased a certified used Outback. Good value on the vehicle, excellent customer interaction from our salesman David Fayard (really knows his vehicles) and just over all a good experience. More

Thanks! I had been looking forward to seeing the New 2019 Forester. So while my 2009 Forester was in for an oil change I took the opportunity to see the new m I had been looking forward to seeing the New 2019 Forester. So while my 2009 Forester was in for an oil change I took the opportunity to see the new model. While I was in the show room I spoke to Melissa Spencer who answered my questions and offered a test drive. I was so impressed with the new model in the show room, on the test drive and with the low pressure conversation, that I thought about it over a few days and looked at the literature from the dealer and on the Subaru website. Later I downloaded fromt the Subaru website a report of the car with the options I was interested in and emailed the information back to Melissa and asked her to start the processes of locating one. Ordering the car was straight forward and the expected delivery time I was told was pretty accurate. As soon as the the car arrived Melissa called and I made an appointment to see the car and finalize the purchase. (I also brought home the operator manual from the car to start getting familiar with all the new technology). The next day when I arrived at the dealer the car was ready for pickup but the insurance company had not yet faxed back the required documents and I thought I might have to return the following day. We contacted the insurance company again. While we were waiting Melissa spent two hours making sure the new car was prepped, explained all the new vehicle options including Starlink and Eyesight. Fortunately, the paper work finally arrived and the dealer was quickly able to process the Insurance, Registry, plates and vehicle inspection and also register the car on the Subaru websites so I could go home with the car that day. Over all it was a good experience. More

Not your typical car buying experience Our experience was great! It wasn't pushy or overwhelming. It was a very friendly vibe with no pressure to buy! They just wanted to make sure we chos Our experience was great! It wasn't pushy or overwhelming. It was a very friendly vibe with no pressure to buy! They just wanted to make sure we chose the right vehicle for us. More

Little bit of heaven in Webster We dealt with Scott Brill at Long Subaru and he has changed my perspection of car salespeople. He was friendly from the start and presented clearly a We dealt with Scott Brill at Long Subaru and he has changed my perspection of car salespeople. He was friendly from the start and presented clearly all the information we needed to know in order to make a selection on what car best suits our needs. Scott did not bombard us with the HARD SALES PITCH, but rather treated us respectfully and allowed us time and space to make our decision. Once we purchased he handled all aspects of the sale with speed and accuracy. He made purchasing a car a pleasure. As well as Scott, all the other people at Long's were professional. I recommend when looking for a new Subaru head straight to Long's I don't think you will be disappointed with your experience with them. More

New Forester This is my second time working with Matt Orn, and I am glad I contacted him again. I purchased a new Corsstrek last year, and I loved it! However, I f This is my second time working with Matt Orn, and I am glad I contacted him again. I purchased a new Corsstrek last year, and I loved it! However, I felt I needed more space as I had in my previous Forester. So we went for a test drive in the 2019 Forester, and here I am writing a review. Matt makes the purchasing of a new car very easy. He answers all questions, and has an abundance of patience! I knew what I wanted (again), and he was able to help me quickly. He is very prompt in replying to emails and calls, and he does not pressure. It was an all around great experience. This is my 3rd Subaru, and the peace of mind and comfort of driving is worth getting it right! Thank you Matt. More

Best experience! By far the best experience purchasing a new car! Extremely friendly people who treat their customers like family! A truly highly recommended place to By far the best experience purchasing a new car! Extremely friendly people who treat their customers like family! A truly highly recommended place to purchase! More