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Long Subaru

Webster, MA

4.9
458 Reviews
Welcome to Long Subaru in Webster Massachusetts, conveniently located just 10 minutes south of Worcester right in the middle of The Last Green Valley. Our Subaru dealership is a part of R.H. Long Motor Sales which has been serving central and eastern Massachusetts since 1927. For over 95 years, we have been serving the wants and needs of car buyers in Central Mass., Worcester, Webster, MA, Shrewsbury, Northern Connecticut, and beyond. Our knowledgeable staff are ready to answer your questions and help you find the right new car, assist with financing, and more. Use these directions to our Subaru dealership and stop in to Long Subaru where we'll get you into the car of your dreams! Have questions to ask first? Give us a call at 916-509-8500.
Contact Dealership

7 Sutton Road

Webster, MA

01570

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Showing 458 reviews

June 25, 2023

Easy to schedule, pleasant staff and environment. Great quality work with no pressure to have unnecessary work done. More

by JL
Workmanship
Recommend Dealer
Yes
Employees Worked With
John
Jun 27, 2023 -

Long Subaru responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

June 24, 2023

The service staff was polite and knowledgeable and identified another issue in addition to the one that brought me there. More

by deefitz409
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service
Jun 26, 2023 -

Long Subaru responded

Hi, we really appreciate your feedback! Safe travels!

June 24, 2023

Near where I live, like express service, lounge is comfortable to wait in while car is being serviced and staff is pleasant knowledgeable. More

by rogers.jillp
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service: John Upham
Jun 26, 2023 -

Long Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 23, 2023

Every member of the Long Subaru staff cares about their customers and their customers vehicles.They are terrific. More

by PCORRIGANIII
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Brill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Long Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 23, 2023

Would not go back. Outback was running great but had a check engine light on. Brought it in for service and was told that I need a new engine for $10k. Picked up the ca More

by RGAUMOND52
Service Time
Recommend Dealer
No
Employees Worked With
John
Jun 23, 2023 -

Long Subaru responded

Thank you for your feedback. You came in with an engine code that is related to a low coolant condition inside the engine. Upon inspection, we found the radiator to be leaking and the engine showed signs of having been overheated along with an internal head gasket leak. We are confident in our assessment and we don't feel the radiator and thermostat replacement is the correct or long term fix for your car. We are happy to discuss any concerns with our diagnosis.

Jul 16, 2023 -

RGAUMOND52 responded

After some time and almost 1000 miles I will have to stand with my original thoughts. There is no problem with the head gasket of engine, both are fine still. Engine oil is still clean, coolant is still clean. No smoke from the exhaust and no leaks around the head gasket. Just thought you might like to know.

June 23, 2023

Jason is friendly, knowledgeable and helpful. Makes buying a car a pleasure. Still getting to know the dealership/service department. Quick initial checkin. Great waiting room with tv and sna More

by KMJMURRAY
Recommend Dealer
Yes
Employees Worked With
Jason Kugler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Long Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Long Subaru. We hope you continue to choose us for all your automotive needs! Take care!

June 23, 2023

All very helpful. Clean environment and many types of hospitality food, drink, etc. Everything was done in a timely manner! More

by BANIAJANE208
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joshua Costa
Jun 26, 2023 -

Long Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 22, 2023

Had appointment for oil change, ended up with replacing my brakes also. After replacing them in 2021. Got 10 percent off, expected more after only 2 yrs. More

by MLSTEC
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Joshua Costa
Jun 23, 2023 -

Long Subaru responded

We are happy to review your concerns. We use Subaru Genuine parts and we are competitive with our pricing, and as you know, the longevity of brakes is determined by the total miles and driving habits and not time. Please reach out to Josh at jcosta@longauto.com and we will look into your concerns. Thank you for your business.

Jun 25, 2023 -

Long Subaru responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (508) 943-7070 or Service Manager, Joshua Costa at jcosta@longauto.com and we will do our best to make this better.

June 22, 2023

Good cleaning/ service of my mothers car. But I am sick of you guys not knowing whose car is being serviced. We have 2 cars in this household and you always think it’s my car when my mothe More

by GRAVEYARD9
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joshua Costa
Jun 23, 2023 -

Long Subaru responded

We are sorry for the confusion. Please reach out to Josh Costa jcosta@longauto.com and he will make the necessary adjustments to our data base which will resolve the matter going forward. Thanks for your business.

June 22, 2023

They quickly took care of what they previously hadn’t in a friendly timely manner . More

by SANDRACONWAY5856
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joshua Costa
Jun 25, 2023 -

Long Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope to be of service to you again! Take care!

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