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Long Subaru

Webster, MA

4.9
458 Reviews
Welcome to Long Subaru in Webster Massachusetts, conveniently located just 10 minutes south of Worcester right in the middle of The Last Green Valley. Our Subaru dealership is a part of R.H. Long Motor Sales which has been serving central and eastern Massachusetts since 1927. For over 95 years, we have been serving the wants and needs of car buyers in Central Mass., Worcester, Webster, MA, Shrewsbury, Northern Connecticut, and beyond. Our knowledgeable staff are ready to answer your questions and help you find the right new car, assist with financing, and more. Use these directions to our Subaru dealership and stop in to Long Subaru where we'll get you into the car of your dreams! Have questions to ask first? Give us a call at 916-509-8500.
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7 Sutton Road

Webster, MA

01570

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Showing 458 reviews

July 08, 2023

Personalized service a big plus. Very professional and courteous service. Will definitely be back here when my lease ends. More

by NICK@LOPICCOLO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Angelone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Long Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 07, 2023

The price on the sticker was the price of the car. Other dealers we went to the cars had no sticker prices on them and when we asked for the price, the sales person was only interested in how much mon More

by RONGLENN33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Fayard
Jul 13, 2023 -

Long Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 07, 2023

Had a very easy time ordering a new Outback. Sales associate Jason is terrific to work with. Matt in financing made the purchase process flawless. Great experience. More

by K.CHRISTIE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Kugler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Long Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 06, 2023

Lisa was amazing to work with for our 2024 Crosstrek. She was easy to talk with, understood our needs, and was very efficient. In a time when cars are "in transfer," she kept us well informed on the stat More

by JAH1437
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lisa Courchaine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Orn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Long Subaru responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to our Service Manager, Joshua Costa at jcosta@longauto.com and we will do our best to make this better.

July 03, 2023

I love my new 2024 Crosstrek! Scott and the team at Subaru made the process easy and fast. They answered all my questioned and treated me with respect. More

by JMPALMER30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Long Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 02, 2023

Overall the experience was good, the follow up when they said they would get back to us on certain situations didn't happen when stated, I ended up following up More

by DCK3B1
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Fayard
Jul 04, 2023 -

Long Subaru responded

Hi, we really appreciate your great feedback! Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

July 01, 2023

Great service. Everyone is polite and professional. Shawn was patient and did a great showing me the car and going over everything. More

by CFGOLDEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I can’t remember his name
Jul 04, 2023 -

Long Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

July 01, 2023

Carrille was above and beyond with everything and anything I had any questions about! Overall excellent experience. More

by SARAHJANEX333
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carille Dionne
Jul 04, 2023 -

Long Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

June 30, 2023

Dan was really great to work with - very knowledgeable, polite, and pleasant. Overall great customer service experience. More

by MARTIN.ERICALEIGH
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Angelone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2023 -

Long Subaru responded

Hi Martin, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

June 27, 2023

Customer Service was excellent. Service Rep was extremely helpful with loaner car. Repair Service was excellent. More

by NUBBLELIGHT1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Brill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abigail Granville
Jun 29, 2023 -

Long Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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