Long McArthur Inc - Service Center

Tim got me in for a mechanical repair on short notice, and out again very quickly. This was important because I was in town for only that day and had to have the truck. They also gave me a loaner at no ch and out again very quickly. This was important because I was in town for only that day and had to have the truck. They also gave me a loaner at no charge. More

I understand how busy everybody is at Long MacArthur but they still get the job done properly. They still have the time to listen to all concerns and handle them professionally. There is no reason to go any they still get the job done properly. They still have the time to listen to all concerns and handle them professionally. There is no reason to go any place else! More

Monte Brent has been very helpful from the time I inquired about the F150 I purchased. Of course the service after the sale makes the difference. I had a problem with on of the Wheels and Monte met inquired about the F150 I purchased. Of course the service after the sale makes the difference. I had a problem with on of the Wheels and Monte met me to pickup the wheel and the problem has been addressed in a professional and timely manner. Monte indicates that customer satisfaction is his priority and he holds true to that mission. This service issue has been a great experience thanks to Monte going above and beyond. More

I took my 2005 Escape Hybrid in to have a new thermostate installed. I had been thinking of buying a new car, so I was shown a 2010 Toyota and a 2013 Escape. Selected the Escape, and I just love it. installed. I had been thinking of buying a new car, so I was shown a 2010 Toyota and a 2013 Escape. Selected the Escape, and I just love it. More

We brought a vehicle in with the intent to fix, with a huge repair needed, we elected to look into buying a new car. We were pointed to Michaels' direction. He was great to work with, friendly and f huge repair needed, we elected to look into buying a new car. We were pointed to Michaels' direction. He was great to work with, friendly and fun. We tried a couple of cars and made a decision. They worked with us to get the price we needed. I love their guarentee when buying a vehicle with them. I felt very comfortable buying a car (not usually the case for me) and have had a follow up phone call to make sure I was still happy. Probably the best experience I have had. More

I have purchased 4 vehicles from Long McArthur. Two within 6 months of each other. The sales experience was very good. The service department was horrible. The Explorer required service that was not within 6 months of each other. The sales experience was very good. The service department was horrible. The Explorer required service that was not done properly and had to be re done. The Ranger had a defective transmission and they could not seem to get it repaired, and suspension was leaning to the left one whole inch and the dealer would not repair it, said it was within specs from Ford. I cannot recommend this dealer to anyone. Shame on you Ford for allowing these people to stay in business. I still have the Explorer and have it serviced at another dealership that wants to keep me happy. The ranger is gone, traded for another new ranger at my current dealership in Hutchinson,KS. More

I have taken my 2009 Ford Edge to Long McArthur's dealership since I bought it new for all routine service. I live in Concordia so it does take some planning since I save up other errands to run as w dealership since I bought it new for all routine service. I live in Concordia so it does take some planning since I save up other errands to run as well. The first couple of times I was very impressed with the service, the turn around time, and happily suprised that my car was give back to me washed. In April, when my car was serviced, I admit I was disappointed that my car wasn't washed like it had been on all the previous appointments. Last Friday, July 29th, I had an appt. at 3:00 to have my Edge serviced and the tires rotated. I brought in my coupon for "The Works" and gave it to Alex. I took a seat and waited what I thought would be less than an hour. After an hour and fifteen minutes I got up and waited next to the service desk where Alex works. I was ignored. After one hour and thirty minutes I walked up to Alex and explained that I was on a schedule and was quickly running out of time. He told me it would just be a few more minutes. Fifteen minutes later my car came out of the shop. My compensation for over an hour and forty-five minutes of my time was a $7 discount. I was not even given the courtesy of knowing why my service took so long. Oh, and again, my car was not washed. I happened to see the one page ad in the Salina Journal Sunday advertising "The Works" and a car wash with every service. Really? That was not the case with me. I have three months to decide what dealership will be servicing my car. I'm not sure it will be Long McArthur. Kari More