Long McArthur Inc - Service Center

The worst experience My car was in an accident around Selina, and it’s not able to drive so I have no choice but sent my car to this dealership. At beginning, they told me My car was in an accident around Selina, and it’s not able to drive so I have no choice but sent my car to this dealership. At beginning, they told me it’s gonna be two weeks, after two weeks they said it’s going to be next month. I waited a month and half, my insurance agent called me and said they have broken my rear window so pick up time will be delayed again. Another week later, my agent called me again and said they broke another part of my car again. I have to wait two months more for ordering a new part, otherwise they will fix the broken one and put it on. Finally, they put the broken part on my car, called me to pick up. I did a quick check when picking up my car: they did not take care of scratchs and small demages at all. I asked them to fix it but they said they need charge me extra money for that, or find somewhere else. I was really upset and disappointed with this dealership. I also asked them to fix my fuel cap, it was through warranty, I made two phone calls to make sure they fixed it, when I got there the fuel cap was still broken, they didn’t even remember my asking. Now I had my car back, after eight and half weeks repairing, there are many annoying vibrations m and noises on my car. I wouldn’t recommend this place to anyone. As a foreigner, I must say this is the worst experience that a ever known in America. I hope owner of this dealership will see this review, and make some changes. More

Always awesome atmosphere Ive been going there for years for my vehicles and service. Everyone there is always courteous and fun to talk with. Anytime i have an issue i can alw Ive been going there for years for my vehicles and service. Everyone there is always courteous and fun to talk with. Anytime i have an issue i can always call in and get serviced pretty quickly More

Amazing service I call on Larry to make my service appointments, he always treats us like we are his only customer! Great attention to the details that are so import I call on Larry to make my service appointments, he always treats us like we are his only customer! Great attention to the details that are so important to us. More

Excellent I went there to have a O2 Ford explore serviced that I had just bought they were very open and honest about the vehicle I decided to look at used veh I went there to have a O2 Ford explore serviced that I had just bought they were very open and honest about the vehicle I decided to look at used vehicles Kyle was awesome no high-pressure he listen to me we found something that would work for what I do on my job and now I'm driving a reliable vehicle thanks to Kyle and long McArthur ford More

Great service Have had vehicles serviced here for a number of years. Always positive interaction, timely, good communication. Travel for work so very important to Have had vehicles serviced here for a number of years. Always positive interaction, timely, good communication. Travel for work so very important to be confident vehicle is in good order. More

Awesome service! Larry has given us nothing but great service. Always listens to our needs and makes sure our vehicles are taken care of. He's awesome! Larry has given us nothing but great service. Always listens to our needs and makes sure our vehicles are taken care of. He's awesome! More

Trustworthy and Friendly Service Writer Larry Smith is one of the main reasons we come to Long McArthur for service. He is truthful, reliable, very friendly and so helpful. He is the only on Larry Smith is one of the main reasons we come to Long McArthur for service. He is truthful, reliable, very friendly and so helpful. He is the only one we like deal with when coming there for service. We appreciate the way he is always going out of his way to take great care of us when are having service done. More

Always fast and reliable I have never had trouble, as well as them being quick and notifying me if I have issues with my car, in which they give me options. I have never had trouble, as well as them being quick and notifying me if I have issues with my car, in which they give me options. More

Larry smith and service department is the most reliable and I take all my vehicles to the service department of long McArthur and rate 5 stars for Larry smith his dedication to clients is what makes your experi I take all my vehicles to the service department of long McArthur and rate 5 stars for Larry smith his dedication to clients is what makes your experience here a positive one. More

Great service writer Larry has been very helpful. He is very polite and always has the answers to any questions that we may have. I appreciate his hard work to take care o Larry has been very helpful. He is very polite and always has the answers to any questions that we may have. I appreciate his hard work to take care of us. More