Long McArthur Inc

Great Service and Larry is great to work with Larry is very professional and always willing to work with me to accommodate my schedule. He does a great job of explaining what needs to be repaired Larry is very professional and always willing to work with me to accommodate my schedule. He does a great job of explaining what needs to be repaired and keeps me updated on the progress of the repair. I really appreciate how he works with me to make sure that I have the option to complete the repairs that are truly necessary at the time and how he explains any other repairs that will be needed down the road and then lets me decide if I want to have the repairs that can be done later completed at the time it was discovered or wait for a later time. He works very hard to make sure that I have my vehicle back in a timely manner. I would highly recommend Larry to help anyone with their service needs. More

Best Service Rep We have been working with Larry for years now. He is always very accommodating. He goes out of his way to take care of. I would highly recommend Larry We have been working with Larry for years now. He is always very accommodating. He goes out of his way to take care of. I would highly recommend Larry for service to anyone!! He deserves a raise! More

Great Customer Service Larry is the BEST in town! He is very friendly easy to work with and willing to accommodate my schedule. He goes out of his way to make sure you and y Larry is the BEST in town! He is very friendly easy to work with and willing to accommodate my schedule. He goes out of his way to make sure you and your vehicle is taken care of. Long McArther Ford service department is top notch!! More

Super friendly and wonderful to work with Larry is amazing to work with. He bends over backwards every time to accommodate me and my busy schedule. I know I'm not the only busy person around, Larry is amazing to work with. He bends over backwards every time to accommodate me and my busy schedule. I know I'm not the only busy person around, so I appreciate his effort and consideration he ALWAYS gives me. Fantastic group of people to work with and great at keeping me updated about what's going on. Gets me in and out quickly and willing to give me a ride if they are going to take longer than what I can wait. More

Issues with recall, blown fuse 2nd time Was told it would take an hour to get it fixed of coarse it took 2 hours. When asked what was going on. I wasn't the happiest person. Larry said what Was told it would take an hour to get it fixed of coarse it took 2 hours. When asked what was going on. I wasn't the happiest person. Larry said what would you like me do fix it or not. Wasn't pleased with his customer service. Being frustrated and him not being understanding was not a great blend. I left very upset. I just never have been a fan of this place and needing them to fix my car under warranty. And on top of that wanted me to pay for the fuses when we've had this issue before bc of a recall. Just wasn't pleased with the service. More

Wonderful dealership, one you can trust My experience with Long McArthur was great overall! My salesman, Michael Gadberry, was benevolent and made this out-of-state purchase as smooth as pos My experience with Long McArthur was great overall! My salesman, Michael Gadberry, was benevolent and made this out-of-state purchase as smooth as possible. The hardest part was the 9 week wait! My truck was delivered with a few scratches and small dents which was a little nerve-racking. However, Michael quickly stepped into assist. He aligned a detailer and Long McArthur willingly paid for all damages. Their utmost goal is customer satisfaction and it showed throughout the entire process. Wish I could have met the team in person. Thank you! Side note: Tim Bartz made an amazing YouTube review of the 2018 Lincoln Navigator which helped me decide on Long McArthur as my dealership of choice. More

Satisfied Very satisfactory. Stephen was very friendly and kind to our needs, very personable. We are overall very pleased with our buying experiences at Long Very satisfactory. Stephen was very friendly and kind to our needs, very personable. We are overall very pleased with our buying experiences at Long McArthur Ford. More

hard working Michael was polite, professional and worked hard to try and find me the best deal. Communication was excellent and he answered all my questions quickl Michael was polite, professional and worked hard to try and find me the best deal. Communication was excellent and he answered all my questions quickly and effectively. I would not hesitate to shop for a vehicle here again. More

A great long-distance buying experience - highly recommended If I had to describe my buying experience at Long McArthur Ford in one word, it would be… WOW! I had been shopping for a new truck with specific feat If I had to describe my buying experience at Long McArthur Ford in one word, it would be… WOW! I had been shopping for a new truck with specific features and had no luck with my local dealers. Then I found one on-line, but it was in Kansas and I live in Virginia. Looking at their website, though, it looked like they specialize in long-distance sales, so I took a chance and called them. The salesman I talked to, Kyle, was great and really put me at ease about a distance deal. It took a couple calls, but we came up with a price that made it worth taking the chance. I flew to Wichita and was picked up right on time by a very nice gentleman name Jerry and we had a most pleasant chat on the hour drive to the dealership. When we got there, Kyle was standing outside waiting for me, with a friendly smile and handshake. We looked at the truck and it was everything they promised – beautiful! Then we met with Lee to do the paperwork and he had things all ready to go. Start to finish, it was a very pleasant and efficient experience. How about follow up? Well there was one small glitch with the financing, but a call to Lee and it was fixed quickly and correctly. Then on my birthday last week, I got a call from Kyle wishing me a happy birthday. That was a big deal if you think about it… I live 1200 miles away, so it’s pretty unlikely I’d be servicing my truck there, buying parts, etc. Quite a nice gesture and it tells you just what these people are all about. I can’t say enough good things about the folks there and I highly recommend them – wherever you live. More