Long McArthur Inc | Page 7

You will want to ask for Eric at Long McArthur Ford. I live 520 miles from the dealership and made a deal over the phone with a guy I had never met and a dealership I had never heard of. I’ve been buyin I live 520 miles from the dealership and made a deal over the phone with a guy I had never met and a dealership I had never heard of. I’ve been buying cars since 1972 and this was one of the easiest salesman and dealerships I have ever dealt with. The trade happened just as we had drawn it up over the phone and they sweetened it after I got there. Check out their website and if you see anything you like give Eric a call. More

I'm amazed at the service of Long McArther Ford of Salina! It all started with a youtube video with Tim that prompted me to consider Long McArther. I checked out their inventory, saw the truck I've be Salina! It all started with a youtube video with Tim that prompted me to consider Long McArther. I checked out their inventory, saw the truck I've been trying to get for two years (from other dealers) and made the online inquiry, It was a Sunday so it was Monday morning when Alisha called to set up a test drive and let me know that my name would be on the board when I got there matching me to a Salesperson. I got a call an hour later from Eric who was looking forward to helping me get in to my new Maverick. Although my wife and I were a little late, Eric was accommodating and was waiting to welcome us when we walked through the door! It was an easy sell, I already knew exactly what I wanted, so Eric didn't waste any time helping me get exactly that. Everything about the experience was warm and receptive. They absolutely went the extra mile. I will probably never go to any other Ford Dealer again! These folks succeeded where all other dealerships I went to had completely failed! More

They had me over a barrel, but they did not take advantage. MacArthur-Long had several Maverick Lariat Hybrids. They were not available in Texas or Oklahoma (I live in OKC) and if you could find advantage. MacArthur-Long had several Maverick Lariat Hybrids. They were not available in Texas or Oklahoma (I live in OKC) and if you could find one they'd add 6-8000 to the list price. But M-L sells them for list. 1 star. Got the vehicle. 2 stars. Sell it for list price. 3rd star: they gave me a fair trade on my 2016 King Ranch, just from photos. So, I was on my way, cashier's check for the trade-in in hand. 15 miles from Salina my "low oil pressure" red light on the King Ranch started flashing. Seriously. I was either gonna have to fix that sucker and drive it back, or come up with a buncha extra money I didn't have, to pay for that unplanned engine repair. Kudos to Scott, Used Car manager. He took my trade, and I paid some extra but not nearly what it would have been if I had to pay a mechanic to fix it and, in fact, less than their cost of repair. That more than earned the 4th star. Kudos also to Marcus in sales, took great care of the whole process. We made the adjustments, took care of biz, and they had me outta there even with that mess in about 2 hours. 5 stars. Regarding the new Maverick, like wow! what an absolutely superior vehicle. 40 mpg, great ride, solid as a rock, handles great, excellent stereo, Michelin tires, very quiet cab experience. very nice. Hmmm ... that makes this a six-star rating. More

Second vehicle purchased from Lonnie Smith. Highly recommend using Lonnie as your salesman! He goes above and beyond to make your experience worthwhile. Highly recommend using Lonnie as your salesman! He goes above and beyond to make your experience worthwhile. More

Eric Cole was non-pushy and very helpful with our search. He was very knowledgeable He was very knowledgeable More

Very kind and courteous. Fair when it came to negotiating. Didn’t waste our time. Highly recommend!! Fair when it came to negotiating. Didn’t waste our time. Highly recommend!! More

i am sorry i took there their finance plane thank you robert jantz the 1000.00 was by finance robert jantz the 1000.00 was by finance More

Marcus was great to work with and very detailed and helpful with my selection. I would highly recommend him for your next vehicle. helpful with my selection. I would highly recommend him for your next vehicle. More

Exceptional , Over the top, exceptional! Cannot say enough, the professional, attentiveness and the best customer service I have had at a Ford Dealership. Below zero temperatures and 1.5 h Cannot say enough, the professional, attentiveness and the best customer service I have had at a Ford Dealership. Below zero temperatures and 1.5 hours from home and Scott Sitton and his staff (sorry I don't remember the other names) were able to quickly diagnose and get me back on the road in less than 30 minutes. (Air Filter clogged with snow 2012-Lincoln MKX) When my wife decides that she needs an upgrade we will definitely be shopping your way. More